We have been to many Marriott Residence Inn's and always have had good accommodations. This was no exception. However, on two occasions now we have had difficulty making reservations for this property using the Marriott website. The first time we tried in July of this year this property didn't show up as available and we stayed at the Marriott Residence Inn in Somerset in a two bedroom suite. This time we tried a different approach and tried to reserve rooms at this property and were shut out reserving a one or two bedroom suite. We won't get into the details here but we wound up reserving two studio's each with one King bed. Nothing else was available on the Marriott site.
Unfortunately, we had to cancel one studio due to illness but my wife and I stayed in the other studio. We usually reserve a one bedroom suite and rarely reserve a studio room. The problem is a studio has only one TV and in the evening my wife likes to watch TV from the bed and I watch while working at the desk. In the studio we had, this was impossible.
However, the property was clean and new looking. Our room was spacious and neat. The shower in the bathroom had a hand rail to help prevent slipping. The internet was fast and easy to access. The air conditioning was on an economy setting but responded to our adjustment. This was all very favorable and typical of Marriott.
But, there was one other problem with this visit. It was with the breakfast. It was not available at the time we expected.
In a TripAdvisor review dated July 24, 2012 a reviewer said, "I slept in and missed breakfast on Sunday morning; a little surprised the buffet closed at 10:30 am." We also agree that that time was too early for a Sunday based on our experiences with Marriott, but we fit it into our schedule. To our surprise, when we checked in on Saturday afternoon we were told differently. We were told that the breakfast buffet closed at 10 am. This was too early for us.
We opted out of the breakfast and checked out at shortly after 10 am on Sunday morning. But before we checked out we went to the breakfast area. The buffet area was already cleared at that time and there were only two people sitting at different tables.
It was empty.
We felt the change in the breakfast time had more to do with the registrations and hotel convenience than customer service. I also add that breakfast was available for us on Sunday at the Somerset Marriott in July. Towards this end we felt we were not properly served on the visit to this Residence Inn. We did not get the rooms we wanted and did not get the expected breakfast. If the hotel manager would like to discuss these concerns with me I would be happy to respond.