Last year we went on the Wine and Chocolate Weekend. We visited a couple of winerys and were going to finish at the Wine and Mystery Dinner at Four Sisters. Everything was great until we pulled into the Four Sister's parking lot. It was a solid sheet of ice and we immediately got stuck. We made the winery aware of our predicament, but they were unable to help. I spent over an hour pushing and pulling trying to move my vehicle, finally someone from the winery called a tow truck, (the same truck that had towed a car earlier), and he towed me out at my expense.. When I contacted the owner. (in Florida) he said "Ice was an Act of God and therfore he was not responsible" .
I can't rate the event as I spent the evening in the parking lot, but I feel their preparation for the event, (which I booked weeks in advance) was poor.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 18, 2013
I am sorry to hear you did not have an enjoyable visit to the winery for our 2011 Valentine's Day Murder Mystery Dinner. The staff of the winery was well aware of your predicament and did everything in their power to assist with the situation. Despite having to accommodate the other dinner guests attending the event, staff was sent out to the parking lot to assist with shoveling in an attempt to help you. While preparing for the storm, we arrived early the day of the event and put 450 lbs of salt down in the driveway in hopes to alleviate the travel conditions for visitors that day. Although we could not offer assistance paying for your tow truck, we refunded you for the full ticket price of the event with no hesitation.
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Once again, I apologize for your unpleasant memory of your visit to our location but the winery staff did their very best to assist with the issue at hand despite the fact that it may not have been a gratifying solution for you. Four Sisters Winery takes pride in offering nothing less than enjoyable and memorable experiences for those who attend any of our events and we would gladly welcome for you to visit us again in the future to get a better insight to what we have to offer for public events and tastings throughout the year.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.