I need to start off by saying I am usually never one to complain, even if the quality of service and/or food is poor, but this experience was by far my WORST ever in a restaurant. Living within walking distance to The Marlin, we have been going as a family for years because it was convenient and my husband always enjoyed the food. But there was always some minor issue; either it be a long wait, rude bartenders/staff, having to constantly remind them of things they forgot, long waits for food/drink, or faults with the check. Not to mention the menu is very scarce. My daughter isn't a big meat eater, there are barely any vegetarian options like pasta or salads and it's always the same things. But this time was a bit of everything and more. When we arrived the restaurant was pretty empty, about three other tables being dined at besides ours. As always, there are many waiters/waitresses moseying around or standing around. We counted five standing by the kitchen area alone. Our extremely dull and aloof waitress who seemed like she would rather be doing anything else besides wait on our table was very slow and not personal at all. NEVER asked if we needed more drinks, how our appetizers, or our meals were. My daughter and I split a pizza and she brought out a single plate. When I had politely asked her if she could bring out another she immediately snapped back, "Well I'm used to people only wanting one." And walked away. Whoa. Since she never came to ask if we needed more drinks my husband and I had to get out from our table and approach her where she was standing doing nothing at the kitchen, twice! Never once an apology or explanation of her poor service. The bus boys were more attentive and cared more than her. At that point I had enough. I approached who I thought was a manager at the hostess stand and began to explain the issues we had been having. He agreed with my grievances and quickly apologized numerous times but explained he was only the assistant manager and could get the owners if I wanted. I told him no, and as soon as I turned around, there is my waitresses quickly walking up to me and gets very close to my face and says "I understand there is a problem??" Very sarcastically and not professional. I told her there are many problems and I'd like to see her manager. Most disturbing thing of the night...SHE was the active manager! When I explained from start to finish all the problems of the night she was very defensive and instead of apologizing she brushed it off as being overwhelmed having to wait tables. I'm so afraid to see when they are actually busy. Oh I have, it's really bad. We decided to give dessert a shot, ordered creme brulee and specified TWO PLATES to share since she was confused I guess last time...came back with one once again. When she came with the check she finally gave an insincere apology and asked if there was anything to do to make it better. My husband said something should reflect in the check, as that is usually standard and courteous for a restaurant to do when the experience is exceptionally bad. Her solution? My husband's next beer would be on her. We declined her offer we were that ready to leave. Like I said, I am never one to complain, myself, and children have worked in the restaurant industry and I know it is tough, but I will be very surprised if The Marlin stays in business much longer if it stays the way it is. It needs a serious makeover, both in food and staff. Never going back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.