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“Never been more disgusted by a business” 1 of 5 stars
Review of St. Rita Hotel

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St. Rita Hotel
127 Engleside Avenue, Beach Haven, Long Beach Island, NJ 08008   |  
Hotel amenities
Ranked #11 of 11 Beach Haven B&B and Inns
Bel Air
1 review
3 helpful votes 3 helpful votes
“Never been more disgusted by a business”
1 of 5 stars Reviewed August 21, 2012

I am astonished at the level of unprofessionalism displayed. I made a reservation for a room two months agoprior to my stay. Unfortunately I had double booked two weddings, so we were no longer in need of a room. I called to cancel my reservation and spoke with who I am assuming is the innkeep of the establishment and was met with the worst customer service I have ever experienced in my life. When I first called to cancel, she said she would cancel the reservation, then hung up before I could ask a simple question. I was simply wondering if my credit card would be charged a cancellation fee and what credit card I had provided. Since my question was not answered, I called back at a later time to try again. The innkeep answered the phone, when I stated that I had just called and canceled a reservation, she bluntly responded, "I canceled your reservation" and hung up. Again, still not getting my question answered I called back again. The phone was immediately hung up. This happened two times in a row. On my third attempt, the innkeep finally answered. Before I could even ask my simple question, she threatened me with calling law enforcement for harrassment.

I'm not sure how things are typically done at St. Rita's Hotel, but I've never before been treated so poorly by an establishment. Hanging up on customers is bad enough, it is rude and uncivilized... but then threatening them is outright disgusting. My stomach is sick thinking of how terribly they would treat not only a customer, but a person in general. I was never anything but friendly and amiable on the phone, and only had one question I was hoping to get answered, and I was threatened in return.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 11, 2012

St. Rita's Hotel in Beach Haven was a last minute option during the 2nd week of August after finding out everything else in the area was fully booked. This is a guest house, not a B&B. I had room #1. Simple room, clean, new AC, full Bathroom, refrig, tube TV w/ cable & internet access. I think we were the only one's staying in the house at the time b/c it was very quiet. Didn't see any other guests. It's an older house built in the 19th century, but again, clean and maintained well. Only complaint about the room was the bed... very firm. If you like firm you'll love the bed!! Great location and Marie and Rick are pleasant.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somers, New York
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 5, 2011

I have been staying at the St. Rita for many years. Whether I plan my trip well in advance or decide on a last minute escape to the beach, I am always welcomed with a smile and feel comfortable and safe at the St. Rita. The owner is charming and full of life with a laugh that is contagious!

The hotel is conveniently located a half block from the beach and a block from the Boulevard with restaurants, shops and a supermarket all within easy walking distance. The Surflight Theater and ice cream shop are only steps away.

Unlike the larger motels, the St. Rita offers a quiet respite for a relaxing stay at the beach. And, the front porch and side yard are perfect for relaxing before or after a day in the sun.

I wouldn't consider staying anywhere else in LBI and have been coming to the St. Rita for more than 20 years. If you are looking for a clean, safe, relaxing place, the St. Rita is where you should stay!

  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Plains, New York
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 3, 2011

The St. Rita is a charming hotel. It has an atmosphere of old-world charm with an intriguing history, all balanced with modern conveniences.
They offer WIFI which made it possible for me to handle some urgent business, in a very relaxing environment.
The front porch is great place to relax and unwind. There is also a side yard, but I never leave the porch, except to walk to town, go to the beach, or sleep :)
The rooms are well kept and comfortable with TV, refrigerator, and a/c.
It is conveniently located, a short walk to the beach as well as to restaurants and a supermarket.
The innkeeper is always welcoming and accommodating.
This is my 9th year at the St. Rita and I'm looking forward to my 10th :)

  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flourtown, Pennsylvania
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 14, 2011 via mobile

From the first second the inn keeper profiled and judged us. After walking down the stairs I was snapped at. When I. Asked about wi fi she ignored me and when I asked again later she insulted my intelligence and called me names. When I went back to get my sunglasses she threatend too call the police. Truley mediocre rooms and a horrible experience never have I been so furious. Mean to everybody the lady should be sued.

  • Stayed August 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottsville, Pennsylvania
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 6, 2011

My husband and I rented this hotel when we came to LBI for 1 night. First, it was $250 for a night, and the room was just a bed and a TV. We had our two friends stop in the room for about 1/2 hour, as we were getting ready to go out for the night. We were not being rude or loud at all. About an hour after checking into the hotel, we were already told to leave. She was SCREAMING at us that we were being loud and that she was going to call the police on us. We tried to reason with her and tell her that we're sorry if we were loud and that we are leaving for the night. She WOULD NOT reason with us AT ALL and insisted on calling the police. We even told her we did not want a refund, and that we would just leave, but she didn't want to hear any of it. So, we pretty much had to leave and ended up sleeping in our car that night.

I would NEVER EVER recommend this place to ANYONE! The lady was the rudest person I've ever met.

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hope, PA
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 5, 2011

We came to Beach Haven and were treated like family here by the owner who made every attempt to facilitate our stay. It is a charming place to stay, clean and comfortable and a far cry from the seedy places one sometimes finds when one is unfamiliar with a vacation spot.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. Rita Hotel

Address: 127 Engleside Avenue, Beach Haven, Long Beach Island, NJ 08008
Location: United States > New Jersey > Jersey Shore > Long Beach Island > Beach Haven
Hotel Style:
Ranked #11 of 11 B&Bs / Inns in Beach Haven
Also Known As:
St. Rita Hotel Long Beach Island, NJ - Beach Haven

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