We frequent Panera Bread on a weekly basis. This has to be one of the worst I've ever visited. The staff was rude and dismissive. Their toaster was broken so they nuked my bagel. When I asked for a new one without it being heated up, the kid behind the counter rolled his eyes at me, grabbed a new one and shoved it at me without a word.
Never again - we will be looking for Dunkin going forward. Not to mention, it was $16 for a sandwich, non toasted bagel, a coffee that was over an hour old and a sour iced coffee.
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