Stayed at this historic hotel earlier this week. They are doing so many things right, but we had some mis-connects that affected our stay. Firstly, the hotel has been beautifully renovated to preserve all the grace and splendor of the original grand hotel while providing modern day conveniences and amenities for today's guests. We appreciated having the choice of using air conditioning, ceiling fan or open windows in our room. Shower water pressure was terrific. Thank you for providing cable tv channel list right on the nightstand! The views are spectacular and we spent lots of time relaxing on the front porch.
Our frustrations came on the golf course and in the restaurant. Arriving a bit early for our tee time we were disappointed to find that there are no practice/warm-up spaces whatsoever. After our long drive to the hotel we asked to purchase bottled water for our round and were told that nothing opens until 11am so none was available,.. although we could find water jugs and paper cups at two holes on the course - not acceptable. Later after playing 18 holes we stopped in at the clubhouse restaurant to have a cold beer or two. We waited and waited and waited and finally the beers were brought out not opened and they did not have screw caps. We improvised (the old hand punch on the edge of the table trick) and got them open, and eventually ordered another round. Same thing...long delay, unopened delivery. Turns out, each time we ordered a beverage someone had to 'run' up to the inn and bring the beer back down to the clubhouse restaurant. How hard could it be to stock some beer at the clubhouse verandah?
We arrived early for dinner that evening and were rewarded with a wonderful mountain view table. Several in our party wanted to order filet mignon but our waitress explained that the chef could not prepare it to be red or pink...only medium-well to well-done. WHAT? So two of us ordered the sirloin and two chose fish dishes. The steaks were inedible - nicely pink but so tough and tasteless that they remained uneaten on the plate. The stuffed haddock and cioppino were delicious. So, lesson learned, order seafood. To the hotel's credit they were responsive to the uneaten dinners and offered alternative substitutions. We also found Chris and Eric at the bar to be very gracious and friendly and excellent bar tenders. We retired to the front porch to sip Irish Coffees and watch the sun set - perfect.
Breakfast turned into another dining disaster. We waited quite awhile for the waitress to come to take our order. We didn't want lots of food so decided not to do the breakfast buffet, but ordered off the menu. Simple eggs and pancakes were ordered. We waited, and waited, and waited, as folks who arrived after us got their food, ate and left. Finally after 45 minutes and many apologies our food arrived. Second lesson learned, do the breakfast buffet!
So all-in-all we had a nice stay, but it pains me that we can't say - we loved it! Some improvements to the food and beverage service are definitely needed, but the hotel itself is well worth a visit.
- Official Description (provided by the hotel):
- Founded in 1865 and set on 1,700 acres with sweeping views of the White Mountains, Mountain View Grand Resort & Spa is New England's premier historic mountain resort. It was the only resort or hotel in the state to earn AAA Four Diamond awards in both Lodging and Dining for since 2008. With stellar dining choices from the gourmet selections in the wine cellar to casual meals in the Tavern or spectacular views at the seasonal Club House and Veranda, guests find a style and price to fit their mood. With a full-time Activities Department and complimentary children's programs, guests enjoy hiking, kayaking, biking, indoor and outdoor pools, a health and wellness center, golf on the resort's historic course, and four Classic Clay tennis courts. In winter, it's time for cross country skiing, snowshoeing, snow tubing, ice skating, snowmobiling, and dog sled adventures. Mountain View also provides the opportunity to choose from over 500 movie selections in the in-house movie theater. Mountain View Farm features friendly animals at the Big Red Barn. Evening activities include marshmallow toasting over an open campfire. Conde Nast Traveler named Mountain View one of North America's top five resort spas for 2008. There are great views high in the landmark Tower Spa, with an infinity-edge Sok tub and side-by-side massages a specialty. The Presidential Suite has spectacular vistas, a private wet bar, fireplace, flat-screen TVs, hand-painted furniture, and a lovely dining area with French doors. The elegant master bedroom has a king-size bed and cozy window nook while the master bath features a luxury whirlpool. Business meetings are served in 20,000 square feet of flexible conference space with built-in AV equipment and reliable internet and cell phone service. Mountain View specializes in storybook weddings in the domed Crystal Ballroom with its famed hand-painted ceiling or the century-old gazebo on Grand Fountain Terrace. Mountain View Grand is 100% wind-powered and has been recognized as an Environmental Champion by the NH Lodging & Restaurant Association. The resort is a proud member of Historic Hotels of America. ... more less
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- Also Known As:
- Mountain View Grand Hotel Whitefield
- Mountain View Grand Resort And Spa
- Mountain View Grand Resort & Spa White Mountains, NH - Whitefield