While I still love the Mountainview Grand, the changes that have been made to the dining area since my last vist two seasons ago were confusing and a bit weird. Gone is the large formal dining room that you enter from the side door. All access is thru the Tavern and the Tavern has grown to include most of the original dining room which has now been divided up to give the casual Tavern more room. The first night we dined in the Tavern, the hostess advised there would be a 45 minute wait. We waited. Shortly after that, I inquired and was told we still needed to wait a bit which I found odd since I could see empty tables. After another 20 minutes, we were seated in the corner of the Tavern near a busy corridor with the bus people running in and out with dirty dishes. There were plenty of emply tables, so when the flustered waitress appeared, I asked if we could move. She took us to another table and told us she hated waiting on people at that table because of the noise - I can see why. What I can't see is why we were put there in the first place?
Anyway, the meal was largely forgettable unlike the last time when I had to most delicious lemon-cured chicken - it wasn't on the menu;. The food was okay - no major complaints.
The staff seemed a bit frazzled.
The following night, while we were chatting in front of the fireplace (adjacent to the hostess) enjoing a casual conversation, an elderly gentleman came out an proceeded to ru\ip into the hostess about something...he went on and on. What struck me is that no one came to the poor woman's rescue. Surely a manager was nearby? It created an embarassing and unsettling scene for everyone in the enormous main lobby.
We enjoyed a bonfire the first night outside near the club house and the service on the front porch was excellent. The view from that veranda is so beautiful and the autumn leaves made it spectacular. I did visit the spa once...it is still lovely though expensive.
Overall, the experience was very good. I disliked the dining changes and would encourage the hotel to smooth out the choppy seating arrangments and train the eager staff to deliver a notch more professional service.
- Official Description (provided by the hotel):
- Founded in 1865 and set on 1,700 acres with sweeping views of the White Mountains, Mountain View Grand Resort & Spa is New England's premier historic mountain resort. It was the only resort or hotel in the state to earn AAA Four Diamond awards in both Lodging and Dining for since 2008. With stellar dining choices from the gourmet selections in the wine cellar to casual meals in the Tavern or spectacular views at the seasonal Club House and Veranda, guests find a style and price to fit their mood. With a full-time Activities Department and complimentary children's programs, guests enjoy hiking, kayaking, biking, indoor and outdoor pools, a health and wellness center, golf on the resort's historic course, and four Classic Clay tennis courts. In winter, it's time for cross country skiing, snowshoeing, snow tubing, ice skating, snowmobiling, and dog sled adventures. Mountain View also provides the opportunity to choose from over 500 movie selections in the in-house movie theater. Mountain View Farm features friendly animals at the Big Red Barn. Evening activities include marshmallow toasting over an open campfire. Conde Nast Traveler named Mountain View one of North America's top five resort spas for 2008. There are great views high in the landmark Tower Spa, with an infinity-edge Sok tub and side-by-side massages a specialty. The Presidential Suite has spectacular vistas, a private wet bar, fireplace, flat-screen TVs, hand-painted furniture, and a lovely dining area with French doors. The elegant master bedroom has a king-size bed and cozy window nook while the master bath features a luxury whirlpool. Business meetings are served in 20,000 square feet of flexible conference space with built-in AV equipment and reliable internet and cell phone service. Mountain View specializes in storybook weddings in the domed Crystal Ballroom with its famed hand-painted ceiling or the century-old gazebo on Grand Fountain Terrace. Mountain View Grand is 100% wind-powered and has been recognized as an Environmental Champion by the NH Lodging & Restaurant Association. The resort is a proud member of Historic Hotels of America. ... more less
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- Also Known As:
- Mountain View Grand Resort And Spa
- Mountain View Grand Hotel Whitefield
- Mountain View Grand Resort & Spa White Mountains, NH - Whitefield