I booked this hotel because I saw it on the groupon website. I thought it would be a fun, little getaway from the city. The inn is located at the Water valley Resort Ski area. Very nice little resort, with shops and restaurants. We did go at the beginning of the ski season, so it was very quiet. The inn itself was very nice; we were probably one of the only guests in the whole place. My issue is not with the inn, or the room, it is with the lack of customer service. The girl that checked us in, was ok, but I kind of got the sense that she either didn’t' like her job, or was just bothered that were there so early in the ski season, I guess. She gave us mediocre information about the ski resort; we ended up waiting outside in the freezing rain for the shuttle because she told us it would come every "15 minutes", when apparently it wasn't running at all. We also asked to be moved to a balcony room, and she stated that "they were all booked", we were the only ones in the hotel! Loll! Usually things like this don't bother me, but seeing how we were treated so negatively made it easier for me to decide not to ever come back to this place. It is a shame because it really is a nice place to stay, the rooms are huge, the views are beautiful, but the way in which they run their facility is lacking the obvious, good customer service!!
- Official Description (provided by the hotel):
- The Valley Inn is a classic country inn, faturing oversized rooms with whirpool baths, cable tv, complimentary wi-fi in our lobby, air conditioning, elevator, pool (seasonal), and fantastic mountain views. ... more less
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- Also Known As:
- The Valley Hotel Waterville Valley