We ate at Castaways on a busy Saturday night and ate on the upstairs deck. Fantastic views!
Now on to the restaurant ...
How do restaurants make their money? On the food? On the liquor?
Correct! They make the lion's share of their profits on the liquor. So when a server is prompt to the table to take your drink order, this is a very good thing if you're the owner. However, if the bar can't turn out the drinks, you're losing money. All I could envision in my head as we waited and waited for our drinks was seeing the guy from the TV show "Bar Rescue", John Tapper, showing up and going ballistic.
Our server came back to our table three times to say she was headed to the bar to check the drink orders, and explained they were training new bartenders, Note to restaurant owner: You don't train new bartenders on a Saturday night, or if you do, you make sure the "real" bartenders are there to take up the slack and get the drinks out. Then our waitress appeared with a single cocktail and told us it looked like it was going to be "one at a time". Huh? This was a definite first. The bartenders were so slow, they couldn't turn out a table of drinks so the server can bring them all at once. She literally brought each drink to the table, one at a time, and I don't fault the server. She was trying to show progress and get us served.
That is Reason #1 why I think they need a manager.
Reason #2 - A woman approached our server and said that she unexpectedly ran into friends also dining on the rooftop. Would it be possible for them to be reseated and move two tables together. "Of course", said the waitress who was handling their table. Good move. However, in moving the tables together, the bus boys left the heavy umbrella stand for one of the tables behind. There it was sitting in the middle of the traffic pattern for guests and servers. I thought surely someone on the staff would see it and realize it was a problem. They never did until I mentioned it to our server who took care of the hazard. A good manager would have been on top of that in a heartbeat. It was a lawsuit waiting to happen.
One of the people in our party asked for a Sam Summer. They were out. He asked for another choice. They were out. My son ordered a glass of the house Shiraz and ... yup. They were out. We overheard our waitress tell a woman in the party behind us that she had some bad news. They were out of steamers.
On a busy Saturday night, I can see a restaurant running out a selection like steamers, especially on a holiday weekend (which this was.) But popular selections of beer and wine? Somebody isn't paying attention to their stocking orders.
As for the food, everyone agreed that the food was pretty good. My wife said her lobster roll was very good (which is saying something because she is very fussy about her lobster rolls).. Two in our party ordered steaks medium, and they were more like well done. My medium-rare burger was a solid medium.
Our server was outstanding, but even she couldn't make up for the inability of the bar to turn out drinks. I would typically order a second cocktail, but nobody in our party did. We were too afraid they would come after we were done eating.
So the bar gets an "F"
The server gets an "A+"
The food gets a "B"
Value for the price gets a "C" (it's overpriced)
And the ambiance gets an "A" on a beautiful summer night (but wear your insect repellent because the noseeums are vicious!)
Overall rating: "C"
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.