My husband and I stayed here for our one year wedding anniversary. We called 3 months in advance and asked for a special suite for our first anniversary and were told that they were all booked already (?!?) but we would be on a waiting list if any opened up. We were also told that if we did end up getting just a standard room, the staff would make sure our stay was special. We arrived at around 6:00 at night in the dark and was given a very small difficult to read map to try and find our room. Once we got to our room, it was out-dated. The windows had so much condensation between the glass that we could hardly see out them, which didn't matter because our view was of a dumpster. Glad we stayed in the lakes region to stare at a dumpster. It was also over 80 degrees in our room even though the thermostat said the heat was off. We had to sleep with the noisy air conditioner on when it was 40 degrees outside! The next morning, we took the time to put all of our wet towels in the middle of the bathroom floor and pile up all the bedding in the middle of the bed for the maid service to clean up and re-make the bed before we went out for the day. We got back to our hotel room at 5:30pm with dinner reservations at 6:00pm, so we were in a rush. Whe we walked into our room, IT WAS EXACTLY HOW WE HAD LEFT IT! NO ONE CAME TO CLEAN OUR ROOM! We tried to call the front desk to see why this could have happened but no one answered the phone. We hurried to our dinner reservations and went straight to the front desk ourselves when we returned, which we had to drive to because it is so far away from our room. When we got there, the desk attendant seemed concerned that no one came to clean our room and was said he would make a note in our file for when we checked out. We asked for clean towels since we were given none that day, and he sais someone would bring them up right away. An hour later, at 10:00 at night, after having to make our own bed on the night on our anniversary, no one had arrived with towels yet and we were waiting up for them. We called the front desk to find out when the towels were coming and the attendant said he got caught up in other things and he would call someone right away. Twenty minutes later, a maintenance man in a dirty work jacket showed up at our room with our clean white towels pressed against his jacket. After dropping them off, this maintenance man noticed that th elock on our door was broken, which we hadn't even noticed when we arrived. He at first questioned if we broke it! He then said he was going to get his tools and fix it, AT 10:00 AT NIGHT! We thanked him but sent him away. The next morning, when we checked out, the female desk attendant asked how we enjoyed our stay. We explained all of the mis-haps and her first response was, "Why didn't you call the front desk?" We explained that we tried to call but there was no answer and that we ended up having to make our own bed and get our own towels. Her response was, "Well the maid service doesn't make you bed anyway, so other than that, how was you stay?" WHAT?!? HAVE YOU EVER STAYED AT A HOTEL THAT DOESN'T MAKE YOUR BED!?! We never EVER got an apology nevermind offered a discount or a coupon or anything! THIS HOTEL RUINED OUR FIRST ANNIVERSARY!
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- Also Known As:
- Steele Hill Hotel Sanbornton