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“You get what you pay for” 2 of 5 stars
Review of Red Roof Inn Salem

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Red Roof Inn Salem
2.0 of 5 Hotel   |   15 Red Roof Lane, Salem, NH 03079   |  
Hotel amenities
Ranked #3 of 4 Hotels in Salem
Southington, Connecticut
Top Contributor
101 reviews 101 reviews
15 hotel reviews
Reviews in 45 cities Reviews in 45 cities
46 helpful votes 46 helpful votes
“You get what you pay for”
2 of 5 stars Reviewed October 22, 2012

The Good:
Very inexpensive and very close to Canobie Lake Park. Clean, remodeled (but tiny) bathroom.
Flat screen TV (though no High-Def channels)

The Bad:
Front desk staff need training on how to run a hotel. Early arrivals are told that they need to come back after 2:000 to check in rather than being told the room is not ready and checking them in anyway.

The Ugly:
Crumbs in one bed and rice in another. Stained sheets, hard springy mattress. No hair dryer.
Sketchy clientele (but expected at this price point).

Conclusion:
For the money, I guess it was OK.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
szagzoug, General Manager at Red Roof Inn Salem, responded to this review, October 25, 2012
Thank you for writing this review. Sounds as if we did not handle your request for early check in as well as it could have been handled. I checked you resevation out to see if we could have helped you better, however we sold out the prior night and we were waiting for guests to check out so that we could clean your room for you. I agree could have been handled better. I would like you to know I will go over all of your concerns with the staff so that we may better serve you during your next visit. I would also like you to know we are going to be renovated very soon, Quility and Value are the focus. Thank you again for your review.
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146 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
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English first
Burlington, Vermont
Top Contributor
105 reviews 105 reviews
13 hotel reviews
Reviews in 38 cities Reviews in 38 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed September 29, 2012

A regular at Red Roofs, I know they are not upscale places, but I expect clean and quiet. Last two times here, I've had that. About 18 months ago, I had a terrible experience - at check-in, had to change rooms TWICE, one seemed like it had barely been cleaned since last use. I took photos and sent to manager. I must say, the response was GREAT. I was thanked for making the manger aware, a night was taken off my bill, and I was told to contact manager directly prior to next stay.Not surprisingly, the room was really good that time. I just went ahead and made the reservation without fanfare last time, and had another solid stay. So, it's going the right direction. DO know that this place is a bit isolated, with nothing nearby, especially later in the evening. But a couple of good local places for dinner and especially breakfast (Maddie's) about a mile's drive.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
szagzoug, General Manager at Red Roof Inn Salem, responded to this review, October 1, 2012
Thank You Mike R for your review of our Inn. I am glad we took care you and the issues you had in the past. I would like to let you know we are being remodeled very soon more value and new updates are the focus. We will also be 100% smoke free. Thank you once again and hope we can serve your lodging needs in the near furture.
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Bangkok, Thailand
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed September 11, 2012

I was looking for an inexpensive, budget hotel to stay at while in Salem and this Red Roof Inn is just what I expected. My room had a terrible musty smell that took days to air out to a level that was bearable. It was so strong, I had to hang out, every evening, at one of the many Dunkin Donuts shops with my laptop until it was late enabling me to fall quickly asleep when I re-entered my room. Next, large food crumbs remained under my bed evidently left behind by previous guests. However, it was very clear that effort was placed in upgrading the room. The bathroom had new flooring, paint, and shower insert. The room had a nice 32" flatscreen which was a nice touch. The vanity had a new granite counter top...along with the obligatory cigarette burn on the surface. (This suppose to be a non-smoking room.) The bed and bedding was low end but surprising comfortable. The pictures and mirrors were definitely upgrades. I really believe the owners are working to upgrade this property but, for me, it still missed the mark. Despite upgrades, I couldn't get past the odor. I couldn't wait to leave!

  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
szagzoug, General Manager at Red Roof Inn Salem, responded to this review, September 13, 2012
I want to first apoligize for these issues here at Salem Red Roof Inn. We have an upcoming renovations that will address all these issues. The Salem Red Roof Inn will also be 100% non-smoking. We will work very hard to correct any and all issue between now and then. Thanks you once again for letting us know about your stay.
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Salem, New Hampshire
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 7, 2012

I recently stayed at the Red Roof Inn in Salem NH. As well as the property and the room to be well kept and clean I found that the staff is the reason for a return visit. During my stay at the hotel my 2 year old daughter became sick . The employees Doris, Keira and Samantha went above and beyond to accommodate my daughter and myself. They made what was a bad experience to a very pleasant comfortable stay!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
szagzoug, General Manager at Red Roof Inn Salem, responded to this review, September 8, 2012
Thank you for sharing your experience with us. I am sorry to hear that your daughter was not feeling well and that we we able to help as much as we could. I will let Doris, Kiera and Samantha know about how helpful they were to make your stay more comfortable for you and your daughter. I am very glad to have the staff who go above and beyond for the guests. We will be renovating soon and will be more than happy if you come by the next time that you are in Salem, NH and see the improvements that we have done. We have our RediCard program that you may be interested in. You can sign up for online or at any Red Roof and start earning free nights when you stay at any Red Roof. Once again, I want to thank you for your comments and I am glad that the staff was able to improve your experience with us.
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Leicester, Massachusetts, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 31, 2012

This hotel was very nice. We were nervous because we were checking in at 10:30pm but we had no problems. Everything was very clean and very quiet. The staff were all very helpful and pleasant especially Amy and Doris. We would definetly stay again. Great hotel great price.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
szagzoug, General Manager at Red Roof Inn Salem, responded to this review, September 6, 2012
Thank you very much for your comments. I will let Amy and Doris see your review they both take a lot of pride in giving great service! Just so you know we will be renovated soon so that we can better serve you when traveling to the Salem area. Check on line and sign up for our Redi-Card program and start earning free night at any Red Roof Inn. Thanks again for your kind words.
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Baltimore, Maryland
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 28, 2012

The room was clean, comfortable, and spacious. Salem is located only about 45 minutes north of Boston, so if you're looking to save money while visiting the city or just passing through, I suggest staying here. Breakfast is not included at this particular hotel, so keep this in mind if that is something that is important.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
szagzoug, General Manager at Red Roof Inn Salem, responded to this review, September 8, 2012
Thank you for your comments. We are conveniently located less than an hour away from Boston and right off of the highway. Making it a perfect location where you are close enough to any of the major cities but far enough away that you do not have the city prices. We are very close drive to a couple of great breakfast restaurants. If you were not able to visit any of them, I do hope that you give them a try the next time that you are in the area. We are having our rooms renovated this winter and would love for you to come by the next time that you are in the area and see our new rooms. Our RediCard program is another great plus if you are interested and you can start earning points immediately towards free nights. You can sign up and learn more about the program and what it has to offer online or at any Red Roof. Thank you again and I am pleased to hear about your stay with us.
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Flin Flon, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 23, 2012

This was a very nice Red Roof Inn. It was very modern. Our room had a very nice new flat screen TV; was clean and spacious. The front desk staff was very friendly. If you are on a budget I cannot imagine a better place to stay.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
szagzoug, General Manager at Red Roof Inn Salem, responded to this review, September 9, 2012
Thank you for taking the time to write a review. We will be going through room renovations soon and the rooms will be updated even more than they alread are. I do hope that the next time that you are in the area, you will come by and see the changes that are done to the rooms. All of the staff members take great pride in their work. I will share your comments with them.

Once again, thank you and we hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Salem

Address: 15 Red Roof Lane, Salem, NH 03079
Location: United States > New Hampshire > Salem
Amenities:
Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Salem
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Salem 2*
Number of rooms: 108
Official Description (provided by the hotel):
The pet friendly Red Roof Inn in Salem, NH is Brand New located just off exit 2 route 93 NH just 1 mile from Canobie Lake Amusement Park in tax free New Hampshire. There you will find games and rides for all ages. It is also less than 3 miles from the tax free Rockingham Mall, many outlet stores and a large selection for your dining needs. The Ice Center is a couple of miles down the road, where there are many hockey tournaments. For your gambling needs, there is the Rockingham Race Track with simulcast horse betting. Beaches in every direction, Manchester, Concord both short drives, Boston also is only 30 minutes away, The Red Roof Inn in Salem is close to all of your travel, entertainment and vacation needs. ... more   less 
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Also Known As:
Red Roof Inn Salem Hotel Salem
Salem Red Roof Inn

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