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Holiday Inn Salem: Traveler Reviews

3.0 of 5
1 Keewaydin Drive, Salem, NH 03079
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Holiday Inn Salem
Ranked #2 of 4 hotels in Salem
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85 reviews from our community

    Trip type
Traveler rating
    30
    27
    19
    4
    5
Date Rating
Manchester, New Hampshire
1 review
1 helpful vote 1 helpful vote
“Never had such great service!”
5 of 5 stars Reviewed February 14, 2012

This hotel has some of the best staff I have ever encountered. Not only is the property clean, well-kept and convenient, the rate was extremely fair for this type of quality hotel. The staff is well trained and courteous and I honestly believe other hotels could learn something from the way this one is run. TOP NOTCH!

  • Stayed February 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Angela T about Holiday Inn Salem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salemmanagement, General Manager at Holiday Inn Salem, responded to this review
February 24, 2012
Thank you for staying at the Holiday Inn Salem. It's great to see you enjoyed your stay. Please come back and stay with us again when in the area.

Molly Mulholland
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, Canada
Top Contributor
260 reviews 260 reviews
185 hotel reviews
Reviews in 134 cities Reviews in 134 cities
99 helpful votes 99 helpful votes
“Would have been fine if it wasn't for the loud A/C unit”
3 of 5 stars Reviewed February 10, 2012

HVAC unit in room was far too noisy and would not turn off, even when switched to off. I ended up unplugging the unit and spent a freezing night in my room. To the hotel's credit, some steps were made to amend this. Otherwise, not a bad stay. 6/10

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask bensagle about Holiday Inn Salem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salemmanagement, General Manager at Holiday Inn Salem, responded to this review
February 24, 2012
Thank you for staying at the Holiday Inn Salem. Your feedback is very important to us. We want every room to be comfortable for our guests. We offer options to the best of our ability when something doesn't work correctly. I am sorry for the heating issue that you experienced. If you ae in the area again please choose the Holiday Inn Salem so we can make it right for you.

Molly Mulholland
General Manager
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Princeton Junction, New Jersey
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
52 helpful votes 52 helpful votes
“Horrendous”
1 of 5 stars Reviewed January 16, 2012

This place was awful. I believe they offer deals to childrens' hockey leagues which play in the area. The "children" were disrespectful animals who openly played football and hockey in the hall at 11:00PM. We got off the elevator at 10:30PM and there was a guy sitting on a chair in the hallway with a styrofoam cooler drinking beer. (Surrounded by empties.) There were children sitting with him. Parents are definitely to blame, however, we made four complaints over the two miserable days we were at this "hotel." The managemnt caters to the hockey moms and dads so they lack the courage to throw them out. In two days you will be lucky to get twenty minutes of sleep.

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  • Stayed January 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask DonnyQ about Holiday Inn Salem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salemmanagement, General Manager at Holiday Inn Salem, responded to this review
January 25, 2012
Thank you for the review of our hotel. We appreciate your feedback so we can create a better guest experience for our guests. As we are notified of an issue we do our best to resolve the concern. Thank you again for staying at the hotel and for your review.

Regards,


Molly Muilholland
General Manager
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Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“It is a Holiday Inn..”
3 of 5 stars Reviewed October 25, 2011

We had had a family event in the area and booked our rooms at the Holiday Inn. Check-in was easy, they were able to accommodate us and check us in early. The front desk staff was pleasant, professional and accomodating.
We got to our room, we booked one with double beds. The room was clean, and updated. It was not worn looking in any way.We have been spoiled by other chains with having a refrigerator, and microwave in our rooms, this only had a one cup coffee maker.
The heating unit worked well, atho the fan was not adjustable, and very strongly blew the air at the bed on the outside wall. It was not a comfortable sleeping experience and we ended up turning the heat off. The hotel is just off I-93 and we could hear the big trucks traveling the interstate at nite. Otherwise it was fairly quiet.The beds were comfortable, as were the pillows.We overall got a good nite's sleep.

There is a Margarita's Restaurant in the hotel, which was convient for lunch and dinner as long as you like Mexican food. ( Which we do.)
Breakfast was not complementary, however there was a breakfast cafe in the hotel, the food was average and a bit on the pricey side. Toast was 2.50.
Check out was a breeze.

  • Stayed October 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Gardnbug about Holiday Inn Salem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salemmanagement, General Manager at Holiday Inn Salem, responded to this review
November 18, 2011
Hello Gardnbug,

Thank you for staying with us and taking the time to review the hotel. We are a full service hotel offering two restaurants as you...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“Beyond upset”
1 of 5 stars Reviewed October 7, 2011 via mobile

So I'm here for a family function and this joke of a place to stay is managing to get worse. So my wife was confronted by a hotel employee that our air conditioner needs to be turned off because it's upsetting the workers outside. But were on the fifth floor. Not only are they doing major repairs on the hotel while we are here but doing them right outside the window to our room. It's not fun spending money on a hotel and trying to take a rest when workers are on a scaffold outside your window. Plus, since we are on the fifth floor it's not fun listening to whoever is on the scaffold yell down to his coworkers below or having to listen to his radio or phone ringtone outside your window. Fine if it was just once but this is going on for over 4 hours. Furthermore, the truck for the electronic scaffolding is pretty damn noisy outside a window even from the fifth floor. They even worked on our window while we had the room. In addition, there are holes in the curtin almost like from some type of ash. On the headboard there are white stains from who knows when (yep this is disgusting). Again we are here for a family function and are trying to rest for an evening function. My question to this joke of a place is why give us this room? Now if your saying why not call the front desk we did. We were told they are almost done outside. Well they sure weren't. The money had already been spent on the room and we are staying at the hotel with other family members. We spoke to another couple who are having problems of their own with the room they were given. The rest is for them to say if they want.

  • Stayed October 2011
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Reviweforus about Holiday Inn Salem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Salem

Also Known As:
Holiday Inn Salem Hotel Salem
Holiday Inn Salem Hotel
Salem Holiday Inn
Address: 1 Keewaydin Drive, Salem, NH 03079
Phone Number:
Region: United States > New Hampshire > Salem
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Salem
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn hotel in Salem, New Hampshire! A friendly, full-service, extended stay NH hotel located 35 miles north of Boston in Salem s corporate business park, just off I-93. Our hotel is near Canobie Lake Park, tax-free Rockingham Mall, Rockingham Race Track and Salem ICENTER! The Holiday Inn Salem is a non-smoking NH hotel featuring 109 beautifully renovated guest rooms and suites. We offer free, wireless, high-speed Internet access, a new game room, indoor, heated pool, hot tub, exercise facility, outdoor seasonal pool, 24-hour business center, and ATM on property. Hotel pool memberships and pool parties are also welcome.Kids 12 & under Stay & Eat Free at Holiday Inn hotel Salem at our two on-site restaurants. Choose from a variety of delicious, fresh, breakfast items at the Sunrise Café. Margaritas, an authentic Mexican restaurant, offers a lively lounge atmosphere. Holiday Inn Salem is a New Hampshire, extended stay, corporate hotel near Northeast, Air Gas, Gates Mectol, Profit Key Paymentech and many more! NH universities and colleges near hotel: Hesser College, Southern NH University and Merrimack College are just moments away! New Hampshire wedding facilities near hotel: Promises to Keep, Castleton, Searles Castle, Granite Rose, Zorvino Vineyard and Atkinson Country Club. Ask about our special group and corporate rates. ... more   less 
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