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“Friendly and cozy!” 4 of 5 stars
Review of Homewood Suites by Hilton Portsmouth

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Homewood Suites by Hilton Portsmouth
3.0 of 5 Hotel   |   100 Portsmouth Blvd, Portsmouth, NH 03801   |  
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Road Warrior
Ranked #5 of 18 hotels in Portsmouth
Washington DC
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
104 helpful votes 104 helpful votes
“Friendly and cozy!”
4 of 5 stars Reviewed December 15, 2013

We chose the Homewood Suites based on the positive reviews on Trip Advisor, and it certainly lived up to its reputation. In spite of its large size, the property feels homey and cozy, with a very appealing lobby area that makes you want to sit and relax by the fireplace. (In fact, we did exactly that on a very snowy Sunday.) The inviting atmosphere of the hotel is matched by the extremely friendly attitude of the staff members. Every single person with whom we dealt at the hotel was warm and helpful, which really made us feel welcome. The customer service orientation of the staff is evident in everything they do.

The room itself was pretty amazing for the price. We chose the "open concept" studio, which was enormous and well-laid out, with two large windows that provided a nice view and plenty of light. It even includes a full-sized dishwasher! We liked the fact that the bathroom vanity was separate from the tub and toilet. The bed is wonderfully comfortable, with soft and inviting high-end linens. Since this is a new property, everything felt clean and modern.

The breakfast buffet has a limited range of standard breakfast fare, but everything was very fresh and well-prepared (the bacon was particularly good!). The laundry was a very welcome bonus after we had been on the road for a while (although $2 per washer and dryer cycle is a bit steep).

The heating/cooling units made a great deal of noise when they were operating, which was annoying. Even though it was very cold during our stay, we kept the room at a fairly low temperature during the night so that the heat would not come on and off and wake us up.

Where the hotel falls short (and the reason I'm not giving it five stars) is the housekeeping (or lack thereof). After our room had been made up, we could barely tell that it had been cleaned. The bed was not really made properly, and it seemed as though the sheets had simply been pulled up. It looked really sloppy, and the sheets came untucked as soon as we got into bed. It was pretty clear that the room had not been vacuumed, and there was no evidence that the tables and counters had been wiped down thoroughly. The bathroom did seem reasonably clean, but not up to the standard I would expect of a Hilton property. The low housekeeping standard didn't ruin our stay, because we really enjoyed every other aspect of the hotel--but it was really a disappointment.

The location of the Homewood Suites is a bit odd (in the middle of a business park), but it was very close to shopping and dining and accessible to both Portsmouth and other towns in the region. Since it is a bit out of town, parking was plentiful and easy, and the location turned out to be ideal for us.

We will likely stay here again based on the location, value, service and overall quality of the property, but I hope the hotel will try harder with its housekeeping services.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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277 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
Maine
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 14, 2013

A coworker and myself had to stay the night in the town we work as there was a snow storm coming in and were not sure we'd be able to commute well in the morning. Check in was great and we stayed in a double queen room. Very spacious, clean and smelled fresh! Very close to many restaurants and even though it was snowing the hotel didnt delay in shuttling us to the restaurant of our choosing. Nice touch in the room was the 'serviced by' card placed on the table with the name of the housekeeper whom set up the room for our arrival! Clean bathroom, comfortable beds, and easy to use heating. Staff was friendly and never failed to ask how we were doing and smile. Stayed on the 4th floor so there was no noise of guest above us nor did we hear anything from surrounding rooms. Staff was out clearing side walks throughtout the snow. Breakfast was a nice selection and we will certainly not hestiate to stay again if the need arises.

Room Tip: Top floor no people walking above you!
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Homewood Suites by Hilton Portsmouth, responded to this review, December 17, 2013
Thank you for taking the time to write a comprehensive review of our hotel. We value guest feedback and appreciate you sharing your experience. I'm pleased to hear that you had a comfortable and pleasant stay. Thanks for recommending us and we hope you'll visit us again soon.

Best,
Joshua Smith, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 13, 2013

This hotel was very clean! The beds were comfortable. Sarah at the desk was pleasant and called the room a bit after check in to make sure we were pleased with the accommodations. Breakfast was included and they had a nice selection of eggs ham toast cereal muffins etc!
We enjoyed our stay and will use this hotel again.

Stayed December 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmingdale
2 reviews
5 of 5 stars Reviewed December 12, 2013

A beautiful hotel with all of the amenities that I need as a business traveler with extended stay needs. The hotel was clean and very comfortable. Also a great value compared to other hotels in the area. Having a full kitchen is a huge convenience.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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Colwen_MGMT, General Manager at Homewood Suites by Hilton Portsmouth, responded to this review, December 17, 2013
Raymond,

Thank you for taking the time to review our hotel. I'm pleased to hear that we were able to meet your extended stay needs. Please come back and see us again soon.

Best,
Joshua Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Longmeadow, Massachusetts
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 9, 2013

We wanted a suite style hotel to celebrate a significant birthday party with friends who live in the Portsmouth area. We did not need to be downtown so this locality was ideal and easy to get to. We found shopping for the party necessities quite simple because all the markets and shops are only a few minutes away. It was noted that the area had changed since we there 13 years ago. The suite was adequate for the 15 people that came, but we required more chairs and dishes than the room originally had. The hotel staff brought us the required number of both in a very timely manner. The small kitchen also had every thing we required, full size refrigerator, two burner cook top, dishwasher, and large microwave. Although we were not loud, just normal conversation, I don't think people in the room next to us were disturbed. The people at the desk gave us a room on the first floor behind the elevators so it was naturally isolated, quiet and easy for our guests to find. Buffet breakfast was included. Although we did not go into town it is only about two miles away. A great place to stay.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Homewood Suites by Hilton Portsmouth, responded to this review, December 11, 2013
Thank you for sharing your experience with us and with the TripAdvisor community. I'm pleased to hear that we were able to accommodate your special occasion and that you enjoyed your stay. Thank you for your recommendation and we hope to see you again soon.

Best,
Joshua Smith, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newport news, va, United States
1 review
5 of 5 stars Reviewed December 9, 2013

The staff at the hotel is always helpful and polite. I have stayed at this hotel off and on for the last 4 years and never had a bad stay. there food at both breakfast and dinner is always fresh and served before the posted times. My stays has always been excellent.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHelmsford, United Kingdom
1 review
5 of 5 stars Reviewed December 4, 2013

Went with several other families for a 10 year old hockey tournament and the staff ensured all our needs were met. They went out of their way to ensure the kids had a place to play. We will definitely go back.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Homewood Suites by Hilton Portsmouth

Address: 100 Portsmouth Blvd, Portsmouth, NH 03801
Phone Number:
Location: United States > New Hampshire > Portsmouth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Portsmouth
#5 Business Hotel in Portsmouth
#5 Romantic Hotel in Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Portsmouth 3*
Official Description (provided by the hotel):
Brand new all suite property. Free internet access. Flat screen televisions in every room. Complimentary breakfast all week. Complimentary light dinner Monday-Thursday. Swimming pool and fitness area. 625 foot meeting room. Business center. 2 minute drive to downtown Portsmouth. 5 minute drive to Pease Tradeport. ... more   less 
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Also Known As:
Homewood Suites By Hilton Portsmouth Hotel Portsmouth
Homewood Suites Portsmouth
Homewood Portsmouth
Hilton Portsmouth
Portsmouth Hilton
Portsmouth Homewood Suites

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