I want to write about our stay on Saturday night. My husband and I came down for just 1 night to celebrate my birthday. We were allowed to check in early and when we were handing our car over to the valet, my husband and the man were chatting. I didn't know it at the time, but my husband had mentioned why we were there. Well, fast forward to that evening. We came back to our room from dinner to find a bottle of champagne and chocolate covered strawberries! There was a card from the valet wishing me a happy birthday! There was also a card from the front desk! It really made my day : -)
Later that night we had an issue with our tv (we were trying to order a pay-per-view movie) and the front desk sent up engineering. While he ultimately couldn't fix it, and we couldn't switch rooms because the hotel was sold out, the guy was so nice I really didn't even mind.
The next morning the same girl who checked us in was at the front desk when we had to get into our car to look for my husbands contacts. Hold on to that one, she is just a total sweetheart and so friendly!
We got free breakfast with my HHonors Gold status and the server in the restaurant was so great. The F&B Manager was also in the dining area checking in on all the guests. Really I just can't thank you enough- we had a great night away and EVERYONE at the property was so gracious and welcoming. We don't take that for granted- my husband and I actually met at the Starwood property where we worked for 4 years! We think Hilton properties always have better staff and this experience just proved that again. Great job Portsmouth!
- Also Known As:
- Hilton Garden Inn Portsmouth Downtown Hotel Portsmouth
- Hilton Garden Inn Portsmouth Downtown Hotel
- Hilton Garden Inn Portsmouth
- Portsmouth Hilton Garden Inn
- Hilton Portsmouth
- Portsmouth Hilton
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