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“Friendly Staff, Perfect Location, Great Weekend!” 5 of 5 stars
Review of Hilton Garden Inn Portsmouth Downtown

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Hilton Garden Inn Portsmouth Downtown
3.0 of 5 Hotel   |   100 High Street, Portsmouth, NH 03801   |  
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Ranked #4 of 17 Hotels in Portsmouth
Massachusetts
Top Contributor
98 reviews 98 reviews
20 hotel reviews
Reviews in 42 cities Reviews in 42 cities
42 helpful votes 42 helpful votes
“Friendly Staff, Perfect Location, Great Weekend!”
5 of 5 stars Reviewed June 27, 2013

The Hilton Garden is located right downtown Portsmouth and just steps from all the great restaurants and shops. We stayed at the Hilton Garden in May. Everyone; the Valet, the front desk staff, the cleaning and maintenance crew were all personable and friendly. The lobby is spacious and clean, offering free water and snacks throughout the day. The room was also very clean, comfortable, and quiet.

We enjoyed the live entertainment in the lounge in the evening and the Breakfast buffet the following morning. Again, the staff couldn’t have been more accommodating and the food fresh and hot. There was plenty of food to choose from and egg, pancake, and other selections made fresh to order.

I stay at a lot of hotels and this is one of the best. Kudo’s to the staff!

Room Tip: We had a higher room and it was very quiet.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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655 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Vermont
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 25, 2013

This was our first time at Hilton Garden in Portsmouth. We normally go to the Sheraton. We were so pleased with the experience that we will definitely return. The rooms were clean and very spacious and the bed was comfortable. We were on the 4th floor and faced the parking garage and although not as good of a view as the last visit at the Sheraton, we felt like we had more space which made up for the different view. Although the hotel was close to full on Friday night and totally full on Saturday night we did not hear any noise in the rooms next to us or even in the hallways during the evening into the morning hours. All of the staff members were friendly and accommodating. We had no problem with the valet parking and never had to wait for our car. The attendants were friendly and engaging. Tanner (food and beverage manager) deserves special recognition as we saw him several times over our two night stay and he was always cheerful and went out of his way to be sure we were having a good stay. The bar is modern and bright and we enjoyed a glass of wine before heading out to dinner each night. The breakfast buffet was very good and so convenient. We love staying in Portsmouth because we can walk to everything including great restaurants. We definitely recommend the Hilton Garden!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron R, General Manager at Hilton Garden Inn Portsmouth Downtown, responded to this review, June 30, 2013
Greetings Linney,

We were all very happy to hear that we made such a good impression on your first visit with us. I will absolutely relay your comments and kind words onto all of our staff here, especially Tanner. Thank you very much for taking the time to share your experiences and we all hope to see you again soon.

Sincerely,

Ron Rockelein
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
1 review
5 of 5 stars Reviewed June 25, 2013

The hotel is wonderful. The staff is superb! The parking attendant was so helpful and friendly.
Three cheers for Sage Salcido, the best parking attendant I ever met. He was very efficient with a fantastic attitude.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron R, General Manager at Hilton Garden Inn Portsmouth Downtown, responded to this review, June 30, 2013
Thank you very much for taking the time to respond and personally acknowledge one of our associates. I will be sure to let our staff, especially Sage, know that their efforts and attention to detail are appreciated. We all hope to see you again soon.

Safe Travels,

Ron Rockelein
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Maine
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 24, 2013

We live in Portland and often drive down to Portsmouth to celebrate our birthdays and anniversary. This time it was for a graduation. We always stay at the Hilton Garden Inn, an easy walk to many restaurants. The location is our second favorite thing about this hotel; the first is the employees. I called ahead to request an early check-in and talked to Jessica. When we arrived, our room was ready. Jessica had assigned us a beautiful room with the best view of all our stays there. Along with Jessica, Natalia and Jonathon at the Front Desk were so friendly. That's a good way to start a three-day mini-vacation.

Another employee who is great at "guest service" is Tasha in Housekeeping. On our way out one morning we saw her in the hallway and asked if she could make up our room in the next couple of hours. Tasha said, "I'll do it right now." When we returned after lunch, the room was perfect, and she had left us a nice note. It's employees and service like this that make us keep coming back to this hotel.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 24, 2013

Having never been to Portsmouth, we had no clue where to stay, so I took a chance on this hotel. What a treat. The hotel was very nice and located in the heart of everything, but so are a few other hotels. What made this place special was the attitude of the staff. Without a doubt, this is one of the most friendly and cordial staffs of ANY hotel at which I have stayed. From the front desk to the valet to the breakfast/restaurant staff, they could not have been nicer. I always like staying in a place where I feel like my business is appreciated, and that was how I felt about this hotel. Great fitness center, and great music in the lobby on Saturday night, and in the lobby on Sunday morning. Do yourself a favor...if you are going to Portsmouth, which I also highly recommend, stay at the downtown Hilton Garden Inn.

Room Tip: All the rooms are nice
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Top Contributor
51 reviews 51 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 23, 2013

This was such a great place to stay. The employees were over and above, they seemed to eager to please and always smiling and happy. The room was very nice, and seemed to be well cared for. Location is very good for downtown dinning and shopping. We would stay here again in a minute.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Top Contributor
54 reviews 54 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 22, 2013

Located in the shopping district this hotel is perfect for families as well as individuals. It is clean and quiet and easily accessible to the highway. The Outlet Malls of Kittery are two exits away and the beaches are also right there. Lots to see and do in Portsmouth and this hotel is the perfect place to relax at the end of the day!

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Additional Information about Hilton Garden Inn Portsmouth Downtown

Address: 100 High Street, Portsmouth, NH 03801
Phone Number:
Location: United States > New Hampshire > Portsmouth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Portsmouth
#1 Family Hotel in Portsmouth
#2 Business Hotel in Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Portsmouth Downtown 3*
Number of rooms: 131
Official Description (provided by the hotel):
The Hilton Garden Inn Portsmouth Downtown is located in the heart of historic downtown Portsmouth, New Hampshire, surrounded by a wide variety of restaurants, attractions, shops, boutiques and waterfront gardens. Strawbery Banke historic neighborhood and Prescott Park are steps away, while The Kittery Outlets are just a 10 minute drive. New Hampshire and Maine coastal beaches, chartered deep-sea fishing, whale-watching tours, and panoramic tours of the Isles of Shoals are only a short boat ride from the hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Portsmouth Downtown Hotel Portsmouth
Portsmouth Hilton Garden Inn
Hilton Portsmouth

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