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“What a disaster! TERRIBLE service and obnoxious owner.” 2 of 5 stars
Review of Michelle's On Market Square

Michelle's On Market Square
10 Market Street, Portsmouth, NH
603-427-8253
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Ranked #35 of 189 Restaurants in Portsmouth
Price range: $30 - $30
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Breakfast/Brunch, Reservations
Dining style: Casual Dining
Contributor
18 reviews 18 reviews
10 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“What a disaster! TERRIBLE service and obnoxious owner.”
2 of 5 stars Reviewed August 13, 2012

They could definitely use a class on appropriate customer service, multi-tasking and how to treat your customers right. Went here with my husband for lunch. Very charming little place with a decent, although limited, menu. Our waitress obviously couldn't handle the few tables she was working because it took her about 15minutes to acknowledge we we there and even longer to bring us water. But then it went from bad to worse. I ordered the grilled cheese sandwich, in which the menu clearly states that it comes with a dipping bowl of tomato soup. All of the menu items also come with a side of your choice, so I ordered the salad. It took an unusual amount of time to get our meal, and when we finally did I received the sandwich and salad, no soup. So I told her I was still waiting for the soup. She came back with a crock of COLD soup. I sent it back and within minutes she brought back the soup, still with my dirty spoon sitting on the dish. After suffering though the mediocre meal, we got the check and, sure enough, I was charged $5 for the soup (insult to injury, the menu indicated the soup was $4!). I explained the WHOLE dining experience to the cook, who also turned out to be one of the owners. He immediately got defensive and said the grilled cheese automatically comes with soup and that IS the side and the waitress should've explained that (which she didn't!). So we went round and round as he argued with me because he thought it was MY problem that I took his menu too literally?!? After a huge huff, he credited me the $5 and we got the heck out of there away from those crazy people!

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134 reviews from our community

Visitor rating
    74
    34
    12
    5
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Syosset, New York, USA
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Gem of a restaurant !”
5 of 5 stars Reviewed August 9, 2012

We dined at Michelle's this week and found it to be one of the most delicious meals that I have had since living in France. The wild mushroom/ poached egg appetizer was incredible. I love fish and found the Portugese Sea Bass to be sensational--- light, white and flaky. It was served over a bean ragout preparation which was unlike any that I have enjoyed before--wonderful color, texture, and unique flavorings. We enjoyed the Pouilly Fuisse with our meal. Service was most attentive and the price for a meal of this caliber was very moderate. Should I return to Portsmouth-- I will definitely return.

  • Visited August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Boston
Top Contributor
77 reviews 77 reviews
51 restaurant reviews
Reviews in 40 cities Reviews in 40 cities
35 helpful votes 35 helpful votes
“Great Little Restaurant!”
5 of 5 stars Reviewed August 5, 2012

I found this new restaurant yesterday morning. Only seven months old, Michelle's offers a substantial menu at reasonable prices. We enjoyed brunch - offered from 9 a.m. to 3 p.m. on both Saturday and Sunday - and enjoyed both the "Country Breakfast" and Fresh Berry Crepes.
Over sixteen items are available including traditional and creative breakfast fare through lunch-style selections such as lobster roll, Monte Cristo sandwich burgers and salmon. The lobster & brie salad also looked very tasty! Service was friendly if a bit slow. This little spot offers dining on two levels and the upper floor affords a very nice view of Market Square in the heart of downtown Portsmouth.

  • Visited August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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Columbia, s.c.
Top Contributor
95 reviews 95 reviews
27 restaurant reviews
Reviews in 48 cities Reviews in 48 cities
183 helpful votes 183 helpful votes
“great food”
4 of 5 stars Reviewed August 3, 2012

great food-average service(busy night)-nice ambiance-reasonable prices. The type of place you could eat at every week. Pretty much all good.

Visited July 2012
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Millville, DE
Top Contributor
115 reviews 115 reviews
92 restaurant reviews
Reviews in 31 cities Reviews in 31 cities
57 helpful votes 57 helpful votes
“Gourmet Grub!!!!!!!!”
5 of 5 stars Reviewed July 26, 2012

Casual stop truned into a big surprise. I rarely rate a restaurant on sandwiches but the Monte Cristo was gourmet. There are no fries on the side, you get a choice of 8 or 9 unique sides. The orzo with pesto was a potential entre in itself. My wife was delighted with her lobster roll. Iced Tea is a premium blend probably Oolong. Dinner menu is varied and exciting. People are excellent incuding Bob the host who is a great guy and interesting to chat with.
Prices are also good for the quality and huge portions. Short on decor but long on excellent food.

  • Visited July 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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