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Reviewed July 1, 2015

The staff were very courteous, lovely wooded quiet area where you here nothing, no traffic, it was wonderful. Had the king bed suite with hot tub! Smoking is allowed!Non smoking available. Bring Munchies. Close to shopping and not far from theme park and other attractions! I highly recommend this lovely Hotel.

Room tip: They offer refrigerators and a microwave, Stay near the wooded side...
Date of stay: April 2015
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank TambabyStormborn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark W, General Manager at Best Western Plus Portsmouth Hotel And Suites, responded to this reviewResponded May 31, 2016

We appreciate your recommendation of our hotel. Your insight and opinion are very valuable to us. Our team enjoys welcoming guests to our beautiful area. It is especially wonderful when guests take the time to mention it in a review such as yours. I apologize but I do need to clarify part of your review for future readers. Our hotel no longer offers guest rooms that allow smoking. We are 100% non-smoking. Over the last couple of years we have heard from our guests that they do not want to have rooms near or be placed in a smoking room. After making the change to become 100% non-smoking we have found our guest satisfaction to go up. Hopefully, you will still stay with us for your next visit to Portsmouth, NH.

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Reviewed June 29, 2015

Very clean, nicely appointed hotel with comfortable beds. Would stay here again. Great restaurant! Close to Portsmouth without being in the middle of traffic - liked the location! Located right off the I-95 so it was easy to find. The room was very quiet even though we faced the highway and parking lot.

Date of stay: June 2015
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Lorraine F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark W, General Manager at Best Western Plus Portsmouth Hotel And Suites, responded to this reviewResponded June 17, 2016

Thank you for taking the time to write a review for our hotel. We appreciate your opinion and insight especially the shout out for the very clean rooms. A lot of our guests have found our location to be very convenient for traveling to downtown Portsmouth and other New England locations. We fine the beaches of New Hampshire to be just as close as the shopping of Kittery Maine so either direction has got some great activities for our guests.

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Reviewed June 28, 2015

This hotel is very good. Check in was a breeze, and the room was spotless. We were surprised to see that the fridge was actually cold when we got there...not waiting for the temp to be turned down like at most hotels. The bed was comfortable, the wifi worked great...pretty much everything about the room was fine, with one exception. The bathroom, while very clean, was the size of a closet. I literally could not close or open the door while on the throne...and I'm not a 400 lb guy. When stepping out of the shower, my wife had to move away from the sink where she was doing her makeup, because there was not room for both of us...and she's a rather petite woman. So overall, a very good room, as long as you don't mind a VERY small bathroom.

Date of stay: May 2015
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank mkmck
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark W, General Manager at Best Western Plus Portsmouth Hotel And Suites, responded to this reviewResponded September 30, 2016

We appreciate your insights and opinions. We appreciate all of your praise and we will listen to your concerns regarding the space in the bathroom. Our hotel is made of several different room types so it is not always possible to tell which type you stayed in based off your description. Some of our rooms are actually larger suites with a separate living area and a kitchen. These rooms have a sink with countertop space outside of the room that contains a toilet as well as the shower bath tub. There are a few room types in the other part of the hotel that also has a similar design in the bathroom with a separate sink. Unfortunately there is also the set-up found in most hotels with the sink, toilet, and bathing area are all located in one room. We will look to see if we can improve upon these designs for a better solution for our future guests.

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Reviewed June 25, 2015

The room had a musty smell. The shower curtain was moldy. The room was right across from the laundry and near the pool and the whole floor smelled of chlorine, bleach and was humid. The whole place has a creepy vibe. No thanks.

Date of stay: June 2015
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank psnewman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark W, General Manager at Best Western Plus Portsmouth Hotel And Suites, responded to this reviewResponded January 31, 2017

I terribly sorry that you did not enjoy your stay with us. I apologize you had an unusual feel to the hotel. We do offer numerous amenities such as guest laundry, an indoor pool, hot tub, and a seasonal outdoor pool. In addition we do have a fitness center, business center and a fantastic on site restaurant called the Roundabout Diner and Lounge. I am sorry if there was ever any concerns with the air quality in your room or the hotel. We certainly try to make sure we are meeting your expectations however if something is not meeting your expectations please let us know. We want to make it right.

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Reviewed June 25, 2015

The Hotel offers very nice and spacious rooms with a friendly décor and interior but they have to work on their cleaning. The staff is very friendly and helpful and the amenities are good besides the cleanliness.

Date of stay: June 2015
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank HutteMax
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark W, General Manager at Best Western Plus Portsmouth Hotel And Suites, responded to this reviewResponded January 31, 2017

I am so sorry the cleanliness was not up to your expectations. We appreciate your insight. Thank you for mentioning our terrific staff that you found to be very friendly and helpful. Our entire team works hard to make sure everyone enjoys their stay but I apologize that our housekeeping team did not do as well as they should have for your visit. I am glad you enjoyed our friendly decor as well as our amenities such as the indoor pool, hot tub, fitness center and business center. We all hope you will return to give us another shot of exceeding your expectations.

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