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“Very close to being excellent....” 4 of 5 stars
Review of Residence Inn Portsmouth Downtown / Waterfront

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Residence Inn Portsmouth Downtown / Waterfront
3.0 of 5 Hotel   |   100 Deer St, Portsmouth, NH 03801   |  
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Ranked #3 of 17 Hotels in Portsmouth
Wayne, New Jersey
Top Contributor
68 reviews 68 reviews
7 hotel reviews
Reviews in 30 cities Reviews in 30 cities
17 helpful votes 17 helpful votes
“Very close to being excellent....”
4 of 5 stars Reviewed September 2, 2014

We stayed there for three nights (Thur-Sun). We arrived at 1 am and while very tired, we were greeted very hospitably and they valeted our car.. I was surprised they had someone up to park cars.

Since our first stay landed on a weekday, our room was noisy due to construction at the hotel across the street (Hampton Inn). After a long night of driving, I wasn't too happy being woken up so early.

Overall, the staff is very friendly and accommodating. The daily included breakfast is always nice and the choices of hot/ cold foods was very good. I wish I caught the name of the young lady running around greeting guests, following up with guests, cleaning up, talking to guests and their kids and making everyone feeling good. She worked really really hard and always had a smile. She deserves a raise.

Our room was clean, appeared newly updated and spacious for a studio. The only issue I had with the room were the pillows.. there were plenty, but they didn't support your head at all, even with two. Minor issue.

The valets were very quick and responsive to getting cars in and out. All you had to do was call down ~ 10 mins before you needed the car and it was out front waiting for you. You also get in/out privileges so that is nice.

Location is ideal. It is just two blocks away from the downtown area. You'll find lots of small boutique stores and of course... a Starbucks. There is quite a bit to see just in the local area. We were only 10-15 mins away from the Kittery Outlets.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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352 reviews from our community

Traveler rating
    232
    95
    16
    8
    1
See reviews for
92
128
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Melrose, Massachusetts
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 2, 2014

Hotel was really nice an convenient - very clean - the staff bent over backwards to help out - you can walk to all the stores and attraction - 5-6 yoga studios within a few blocks - great breakfast but the coffee is not very good

Room Tip: We were on the top floor and did not hear any noise - we also had an end room
See more room tips
Green Features: Not very good - they use disposable plastic for everything
  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Residence Inn Portsmouth Downtown / Waterfront, responded to this review, September 3, 2014
Kimberly,

Thank you for choosing us to host your July 4th weekend stay and for the 5-star review on TripAdvisor. We're pleased to hear that you enjoyed our convenient downtown location and extremely accommodating staff. We value your business and hope to host your next visit to Portsmouth.

Best,
Christopher Moulton, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 25, 2014 via mobile

We chose this hotel for our trip to Portsmouth based on Trip Advisor rating and the fact we have always been well served by hotels within the Marriott brand. However, we were very disappointed.
The noise level was the major detractor: refrigerator, air conditioner and machinery on roof created an unending chorus of noise. The fact that the rooms are large and contain a pull out sofa and kitchenette proved to be a great attraction to people traveling with small children only added to the noise factor with shouting in the halls and banging of doors. The final blow was commencement of construction in a nearby building at 7:15 a.m.

There were many more dogs than I have ever seen at any other hotel. According to the hotel they are accommodated in all rooms except for a handful and one must request a "non dog" room if you wish to avoid a room where pets are regularly permitted.

I found the bed to be too hard--- a surprise because Marriott typically provides comfortable accommodations.

On the plus side, the room was large and clean. The linens were crisp and clean. The staff were courteous.

Overall, I would not recommend this hotel.

  • Stayed August 2014
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Residence Inn Portsmouth Downtown / Waterfront, responded to this review, August 27, 2014
Thank you for your recent stay with us and for offering valuable feedback regarding your experience. We apologize that ambient noise disturbed your stay but appreciate your compliments regarding our courteous staff and clean accommodations. We hope you'll accept our apology and give us another opportunity to provide you with a 5-star stay.

Sincerely,
Christopher Moulton, GM
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New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 24, 2014

What a fabulous weekend with my amazing girlfriends and son to celebrate life and our Birthdays. We met an amazing young lady Maria who was so willing to share the highlights of the town with diverse knowledge of what would make a visit fun.......the staff was so friendly and the breakfasts were great with things like omelets that were beyond other Residence Inns I have been too. We also appreciated that the breakfasts were extended to a later time. The only improvement would have been a warmer pool, a hot tub and being able to use my points for both nights.

Room Tip: Our. View was too a parking lot,, not great
See more room tips
Green Features: Very friendly staff and helpful.gave us good advise extra towels and a greeting every time we cam back to the hotel.
  • Stayed August 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Residence Inn Portsmouth Downtown / Waterfront, responded to this review, August 25, 2014
Thank you for your recent stay with us and for taking the time to review your experience for TripAdvisor. We're happy to hear that our helpful staff made an impression on you and that we've earned your 5-star recommendation to fellow travelers. We value your feedback and hope you'll make us your home away from home in Portsmouth.

Best,
Christopher Moulton, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 21, 2014

I chose Residence Inn again after having a wonderful experience at the one in Portland, ME. This was just as wonderful. The large suites with a separate bedroom are great and allowed us to hang out while our son slept in the living room. We had a corner room with two huge windows on either side which allowed us to catch the Independence Day fireworks while lying in bed (our son was asleep, so we couldn't watch them outside). The location is great and it allowed us to walk everywhere we needed. Lovely hotel in a lovely city.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Residence Inn Portsmouth Downtown / Waterfront, responded to this review, August 22, 2014
Thank you for your recent stay with us and for taking the time to review your experience for TripAdvisor. We're pleased to hear that our spacious accommodations and great location provided you and your family with an excellent stay. We value your 5-star recommendation to fellow travelers and hope you'll make us your home away from home in Portsmouth.

Best,
Christopher Moulton, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 19, 2014

Great location. Friendly staff. Very clean. Excellent breakfast with healthy options and fresh fruit. Manager's reception is a great snack before you head out to dinner. The valet is in and out with no extra fee and takes less than a minute to pull your car around. Will definitely return!

Stayed August 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Residence Inn Portsmouth Downtown / Waterfront, responded to this review, August 21, 2014
Thank you for choosing to stay with us and for the 5-star review of your experience on TripAdvisor. We're pleased to hear that our great location, friendly staff, excellent breakfast, and prompt valets have earned us a return visit in the future. We value your business and look forward to having you back.

Best,
Christopher Moulton, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roxbury
1 review
5 of 5 stars Reviewed August 16, 2014 via mobile

I recently stayed at the residence inn for a family gathering. Anthony at the front desk was extremely accommodating and even went out of his way to make us feel at home, as was Dylan. Mark the valet was also wonderful fetching our car in the most timely manner. These young men deserve an honorary mention for their excellent and pleasant customer service.I will definitely be staying here in the future because of them. I HIGHLY recommend this hotel to anyone in the area. They train their people well and provide a comfortable and affordable home away from home.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Residence Inn Portsmouth Downtown / Waterfront, responded to this review, August 17, 2014
Thank you for giving us a try; we're happy to hear that you thoroughly enjoyed your stay. We pride ourselves on our customer service and we're glad that our wonderful staff made an impression on you. We'll be sure to pass your compliments along to them and we hope you'll make us your home away from home in Portsmouth.

Best,
Christopher Moulton, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Portsmouth Downtown / Waterfront

Address: 100 Deer St, Portsmouth, NH 03801
Location: United States > New Hampshire > Portsmouth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Portsmouth
#2 Family Hotel in Portsmouth
#4 Romantic Hotel in Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Portsmouth Downtown / Waterfront 3*
Number of rooms: 128
Official Description (provided by the hotel):
Located next to the new Portsmouth Harbor Events & Conference Center, Residence Inn Portsmouth Downtown is Portsmouth’s only LEED Certified Hotel. Steps away from a wide variety of boutiques, theaters, galleries, historic homes and waterfront gardens, plus, dining options are endless with Dolphin Striker, Oar House and Portsmouth Brewery just a block away. Our all-suite, extended-stay hotel is pet-friendly, offering such amenities as an indoor pool, fitness center, on-site bar and complimentary hot breakfast. ... more   less 
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Also Known As:
Residence Inn Portsmouth Downtown / Waterfront Hotel Portsmouth

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