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“Long overdue review” 5 of 5 stars
Review of Residence Inn Portsmouth Downtown / Waterfront

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Residence Inn Portsmouth Downtown / Waterfront
3.0 of 5 Hotel   |   100 Deer St, Portsmouth, NH 03801   |  
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Ranked #3 of 17 Hotels in Portsmouth
Raymond, New Hampshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Long overdue review”
5 of 5 stars Reviewed January 20, 2014

We stayed at this hotel for three nights in November 2012 for our daughter's wedding. Our group reserved 40 rooms in the hotel- some folks stayed as long as a week. Everyone had nothing but high praise for all aspects of their staff. The staff was wonderful to work with during the planning process and very adaptable as many guests had to make last minute changes to their reservations due to travel delays due to Hurricane Sandy. The staff was friendly, courteous and committed to making our family and all of our guests have a memorable visit to Portsmouth. Of particular note were the quality of the accommodations, the fabulous breakfast, the bar and front desk staff and the pool. If you are planning a special event in downtown Portsmouth or a visit to the city definitely visit the Residence Inn.

Room Tip: The corner suites are a little larger and great if more than two people staying in the suite.
See more room tips
Green Features: A green hotel from design through operating practices.
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Residence Inn Portsmouth Downtown / Waterfront, responded to this review, January 21, 2014
Thank you for taking the time to share your experience with us and with the TripAdvisor community. It's never too late to tell us about your stay! I'm pleased to hear that you and the other guests of your daughter's wedding enjoyed your time at our hotel. Thank you for your feedback and I will pass your compliments along to the staff. I hope you'll stay with us again the next time you're in Portsmouth.

Best,
Christopher Moulton, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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350 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Moncton, Canada
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 17, 2014

We went to this hotel on December 30th, 2013 with our 2 young boys. Our first impression was very positive. The hotel is very beautiful and nicely located. It was our first time in Portsmouth and we were really impressed with the place. The staff was top notch and super friendly.

When we got to our room, we thought it was spacious and very nice! The problems started when it was time for bed. We had driven 8 hours during the day and the boys were tired so we all went to bed early. About 30 minutes after we were in bed, we started hearing a dog barking and people running in the hallway on the floor above us. I have no idea if the were playing with the dog or if the dog was hearing the people run so it was barking but I decided to call the front desk to advise them of the situation. It calmed down afterwards but my wife and I were discussing that we never hear noises like this at other hotels. During the night, we didn't sleep very well. We could hear the people in the room next to or above us walking around, taking their shower, flushing the toilet, etc. It was also raining that night so I could hear water from the gutter hitting the metal casing of the AC outside. For a new hotel, it is inexcusable to not have better soundproofing. Having hardwood floors doesn't help.

Portsmouth is a beautiful spot that I would visit again but I would not stay at this hotel. The staff and location are great but the noise issue is a deal breaker for us.

Room Tip: Choose the top floor or else you'll hear the people above you.
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Residence Inn Portsmouth Downtown / Waterfront, responded to this review, January 19, 2014
First of all, I sincerely apologize for the inconveniences you experienced during your stay with us. I understand the importance of a good night's sleep and I'm sorry to hear that noise disturbances kept you up. I will look into the problems you described and I thank you for your helpful feedback.

Sincerely,

Christopher Moulton, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NH
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 17, 2014

Nice is the key word here. Everyone we encountered was so nice, from the front desk, to the cleaning people, to the breakfast attendants! Every single person was friendly and nice! This was so welcome! The hotel is very nice and very clean. The suite style rooms are clean, stylish and have everything you need. The free breakfast was abundant with so many options! The location of this hotel cannot be beat! You can walk anywhere in downtown Portsmouth. There are shops and delicious restaurants around every corner. Your toughest deicion? Where to eat!
We have stayed here twice within the past year and have been very happy with both stays!

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Residence Inn Portsmouth Downtown / Waterfront, responded to this review, January 20, 2014
Thank you for taking the time to share your experience with us. I'm happy to hear that you enjoyed our convenient location, abundant breakfast, and clean facilities. More importantly, I'm glad you found every member of our staff to be friendly and helpful. I'll pass your compliments along to the team; we appreciate the feedback! Thank you for your return patronage and we hope you'll visit us again.

Best,
Christopher Moulton, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westbrook, Maine
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 12, 2014

Traveled here for a party from my company. Spent one night at this hotel. We found it very nice. Staff was polite and helpful, also room was very quiet and clean. We had a very restful sleep, the bed was very comfortable. In the morning we had the complimentary breakfast. It was very good, a buffet of scrambled eggs, potatoes, sausage,bisquits/gravy, french toast, waffles, they also had breads, hot cereal and fruit and yogurt. We had a very enjoyable time and would recommend. The only thing we found was the parking is only valet, and 18.00 dollars a night,but the only other option is walking from a parking garage down the road, so valet was fine.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somersworth, New Hampshire
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 12, 2014

Just got back from spending a night at the Residence Inn Portsmouth Downtown and what a great stay it was. Right from the moment we pulled up at valet parking we were welcome in as if they'd been waiting just for us. Amanda and Joey at the check in desk was super friendly and welcoming and made us feel like we were coming home. We had a delicious warm cookie and then headed up to our room, Wow! It was beautiful. We had a one bedroom suite and it exceeded our expectations. The room came with so many amenities I wished we were staying longer so that we could make use of them all. I was especially impressed with the beautiful bathroom and the Paul Mitchell shampoo and conditioner :-)
After unpacking we headed down to the bar for a drink. Heather was our bartender and was an absolute sweetheart. She was so friendly and funny and made every single person who entered the bar area, no matter if they sat at the bar or the furthest away from it, that she was there just for them. She was very attentive to everyone's needs. We watched her expertly whip up lots of different cocktails and make wonderful suggestions to those, including myself that weren't quite sure what they wanted. She even took the trouble to ask people where they were going for dinner and rustled up coupons for discounts to each restaurant for them. We enjoyed her company at the bar so much that after dinner we went back to bar for more drinks served by Heather. By the time we left we knew everyone's name at the bar and felt like we were spending the evening with family. Thank you Heather.
As we headed back up to our room we met Anthony at the front desk who was also very warm and friendly.
The morning breakfast was excellent, so many choices! With options to pack a breakfast and carry out. We sat in the very spacious breakfast area and thoroughly enjoyed our meal and the very attentive staffed that checked on us to see if we had everything we needed and took away our plates as we were done with them.
Everything about this hotel screams quality from the art work,the toiletries, the furniture, the food to the absolute top notch staff.
we will definitely be back and highly recommend it.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Residence Inn Portsmouth Downtown / Waterfront, responded to this review, January 13, 2014
Rachel,

Thank you for taking the time to write such a thorough review of your stay with us. I am so happy to hear that you enjoyed your stay from start to finish. I will be sure to pass your compliments along to the staff. Thank you for recommending us to the TripAdvisor community and we look forward to your next visit!

Best,
Christopher Moulton, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Maine
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 9, 2014

I travel 200+ nights per year and I have never experienced a hotel with friendlier staff members. Brielle, Heather, and Matt ( to name a few) were very gracious and helpful. The valet guys were cheerful and prompt. The housekeeping and engineering folks were friendly and accommodating. You really can't go wrong staying at this Residence Inn.

Stayed January 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, Connecticut
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 5, 2014

From the moment we stepped into the Residence Inn in the Downtown/Waterfront area in Portsmouth, NH, we were treated like family. When we arrived, we were greeted by Heather at the front desk; she welcomed us and checked us in. She was so professional yet so friendly and warm, she is the perfect example of what top notch customer service should be. She gave us a beautiful room on the 5th floor, overlooking the city. For the remainder of our trip, Heather continued to take such good care of us, I now feel like I have a family member that lives in Portsmouth. She even posed for a picture with us on New Year’s Eve in the beautiful hotel lobby! This was our third stay in this hotel, my family and I go to Portsmouth for "First Night". The rooms are clean, roomy and nicely decorated and it's wonderful to have a full kitchen that includes a refrigerator, stove, toaster, etc. There is also a complimentary breakfast each morning that is delicious! But the main reason we keep returning to this hotel is the staff. We're looking forward to our next visit to Portsmouth and staying at the Residence Inn!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Residence Inn Portsmouth Downtown / Waterfront, responded to this review, January 7, 2014
Sharon,

Thank you for returning to our hotel to celebrate the New Year and for sharing your experience with us and with the TripAdvisor community. I'm so pleased to hear that you've found our staff to be friendly and helpful. I will pass your compliments along to Heather. Thank you for your recommendation and we look forward to seeing you again next year!

Best,
Christopher Moulton, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Portsmouth Downtown / Waterfront

Address: 100 Deer St, Portsmouth, NH 03801
Location: United States > New Hampshire > Portsmouth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Portsmouth
#2 Family Hotel in Portsmouth
#4 Romantic Hotel in Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Portsmouth Downtown / Waterfront 3*
Number of rooms: 128
Official Description (provided by the hotel):
Located next to the new Portsmouth Harbor Events & Conference Center, Residence Inn Portsmouth Downtown is Portsmouth’s only LEED Certified Hotel. Steps away from a wide variety of boutiques, theaters, galleries, historic homes and waterfront gardens, plus, dining options are endless with Dolphin Striker, Oar House and Portsmouth Brewery just a block away. Our all-suite, extended-stay hotel is pet-friendly, offering such amenities as an indoor pool, fitness center, on-site bar and complimentary hot breakfast. ... more   less 
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Also Known As:
Residence Inn Portsmouth Downtown / Waterfront Hotel Portsmouth

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