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“Nice location!” 4 of 5 stars
Review of Sheraton Harborside Hotel Portsmouth

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Sheraton Harborside Hotel Portsmouth
3.5 of 5 Hotel   |   250 Market Street, Portsmouth, NH 03801   |  
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Special Offer
Breakfast for 2 Included
Ranked #8 of 17 Hotels in Portsmouth
dallas, tx
Top Contributor
123 reviews 123 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
34 helpful votes 34 helpful votes
“Nice location!”
4 of 5 stars Reviewed August 27, 2013

We enjoyed our stay at the Sheraton Harborside Hotel. The location is great for walking anywhere in town. The room was nice but the hotel needs a little TLC, just some paint and general update. We were on the club floor which had a nice breakfast as part of the room rate. The staff was friendly and helpful too.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review, August 31, 2013
Dear Valerie,

We're so pleased to hear you enjoyed it. Thank you for your comments. We are always looking for ways to improve. We hope you come visit us in Portsmouth again.

Warm Regards,
Sheraton Portsmouth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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737 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
Date | Rating
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  • English first
  • French first
  • German first
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English first
NY
Top Contributor
98 reviews 98 reviews
86 hotel reviews
Reviews in 77 cities Reviews in 77 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed August 26, 2013

Stayed here for one night at the end of June on the way to Maine. I used SPG points, so the night was free. Parking on the street will save you some money, and is free after business hours. This can be an expensive hotel, so to get it for free is a great deal. Property was modern and clean, and Portsmouth is a great city to spend some time.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review, August 31, 2013
Dear Boddicker52,

We're so happy you enjoyed Portsmouth and thanks for using your free night award to stay with us! We hope you come back and see us again.

Warmly,
Sheraton Portsmouth
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Tampa, Florida
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 24, 2013

Stayed for three nights at the Portsmouth Sheraton. Rooms need to be remodeled---they seem tired. Staff was very helpful and friendly. We are SPG memebers and our room had a good view, with snipet views of the water. Housekeeping was eager to make sure we had what we needed for a comfortable stay. Restaurant was average---we had both a lunch and breakfast there. You will find better food elsewhere.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review, August 31, 2013
Dear RozzyW,

Thank you for taking the time to share your feedback on your recent visit. We certainly appreciate any opportunity to improve our hotel. We are happy to share we just finished a renovation to our third floor and are working on continuous improvements to the hotel. We were very pleased to hear our staff made a nice impression and so we hope to see you back again soon.

Warm regards,
Sheraton Portsmouth
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Laconia, New Hampshire
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2013

I highly recommend this hotel! Justin at the desk was very helpful, Vivian in the Club Room goes out and beyond in her job! Greg took great care of us with room service and Sandra made our event go very smoothly

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review, August 31, 2013
Dear Deb M,

Thank you so much for taking the time to recognize our staff. We are happy to hear that you had so many team members make such a great impression. We hope you come back and see us again very soon.

With warmth,
Sheraton Portsmouth
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Derry, New Hampshire
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 22, 2013

Stayed at the Sheraton for a quick, last minute, 1 night, get away with my husband before summer is over. We booked a room at the Club level, based on recommendations here, and were upgraded to a 1 bedroom suite, complete with mini bar, full kitchen and fireplace. We also decided to self park and were able to extend our parking through the afternoon after check out so we could stay in town a bit longer, without worrying about parking.

Pros:
Upgrade
Service at Hotel
Location
View of rooftops downtown
Bose stereo in living room
Fireplace

Cons:
Place could have used a thorough dusting (one magazine I picked up left an imprint on the sofa table)
There was some random noise that went on periodically all night - we think it was a low battery on a smoke alarm in hallway but it was a bit distracting

Overall, this was the perfect place to use as our home base to visit the beauty of downtown Portsmouth on a beautiful August night. We will def be back!

Room Tip: Definitely pick Club level.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review, August 30, 2013
Dear JVaughnMartin,

Thank you so much! We are so glad to hear you enjoyed your visit! Please come back again soon.

With warmth,
Sheraton Portsmouth
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2013

I have just returned from two nights at the Sheraton Portsmouth and I would recommend it and would certainly return, I can see that some people would feel a little like me though not most. I knew when I booked several months ago that it would be a busy weekend and the Starwood website did indeed show it was full but Expedia showed availability so I booked it straight away. I seemed to recall something about 'complimentary breakfast' and when I mentioned it on checking in I was told 'not for Expedia bookings', making me feel like a second class citizen. Moreover, when I asked where we could get breakfast I was sort of told 'around the corner by the side of the hotel' which I didn't understand, making us feel that 'breakfast was not for us' at the hotel. One of our rooms was ready but the other wasn't so we were told that as check-in wasn't until 3 p.m.we should come back at 3 for the second room. We returned at 3:15 p.m. and were told the room still wasn't ready and we should go to the bar for 'complimentary drinks'. Now we were there on business and I therefore said 'drinks are not what is required a ROOM is what is required'. This got the senior person to allocate a (I guess 'non Expedia room') room. So beware if you book at this hotel through Expedia you will get second class treatment.
Having said that, the room was very nice (though the light over the shower was out and the sink flooded the floor when you pulled up the plug - but hey, it's an Expedia booking), the two breakfasts we had were delicious and the staff were helpful - except when checking in Expedia bookings!!!!!

Stayed August 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review, August 22, 2013
Dear Voyeurnyc,

Thank you so much for taking the time to comment on your experience and we are so pleased to hear you will stay with us again in the future.

We want to express our sincere apologies for the way you were made to feel like a second class guest. This is not at all the way our team should have treated you and we will be using your comments as an opportunity for training. We truly appreciate that you brought this concern to our attention.

Next time you come to Portsmouth, please contact Suzanne at sroberge@sheratonportsmouth.com and she will be happy to personally handle your reservation details.

Thanks again and we look forward to your next visit.

With warmth,
Sheraton Portsmouth
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ft. lauderdale, florida
Top Contributor
56 reviews 56 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 20, 2013

Well, to start, we were asked if we needed a cart for out luggage (do we need a cart?) Um, what happened to taking our luggage to our room. Ok, so we stood at the front desk for 15 minutes to check in as there was only one person at the desk and nobody was at the Starwood preferred desk. They were very nice once we made out way to the front of line, but a little more of a Holiday Inn feel to us. So we schlepped out luggage to our room on the cart and got to a very basic type of room. Not a $300 plus room.
We usually stay at a smaller boutique hotel, or a Westin if we have to stay at a big name hotel, but this was a last minute getaway so we thought we'd try the mainstream hotel, and that's exactly what we got. Window air conditioner was dated and loud, but bed was comfy. Bathrooms need some updating and paint as well. The Ale house inn will be on our radar next visit, but with more advanced planning.

Room Tip: Top concierge level with a Harbor view is best
See more room tips
  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review, August 22, 2013
Dear Flybysts,

Thank you very much for providing us with some great feedback. We would like to apologize that you didn't receive the exceptional service that we have a reputation for providing. We are using your comments as a training opportunity with our team and to improve the first impression our guests receive when checking in with us.

We hope to have another opportunity to welcome you to Portsmouth and thank you again for taking the time to help us improve.

Warm Regards,
Sheraton Portsmouth
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Additional Information about Sheraton Harborside Hotel Portsmouth

Address: 250 Market Street, Portsmouth, NH 03801
Phone Number:
Location: United States > New Hampshire > Portsmouth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Portsmouth
#5 Romantic Hotel in Portsmouth
#7 Family Hotel in Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Harborside Hotel Portsmouth 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Portsmouth Harborside Hotel is near the University of New Hampshire, shopping, dining, recreation and museums. Our accommodation has 13,000 square feet of event space for your next meeting or wedding. ... more   less 
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Also Known As:
Sheraton Portsmouth
Portsmouth Sheraton

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