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“Thank you Nathan!” 5 of 5 stars
Review of Sheraton Harborside Hotel Portsmouth

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Sheraton Harborside Hotel Portsmouth
3.5 of 5 Hotel   |   250 Market Street, Portsmouth, NH 03801   |  
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Breakfast for 2 Included
Ranked #8 of 17 Hotels in Portsmouth
Reading, Massachusetts
1 review
“Thank you Nathan!”
5 of 5 stars Reviewed February 22, 2013

I would just like to take this opportunity to thank Nathan at the front desk. My family and I had a bit of a problem on our first visit, but Nathan made sure that this time everything was just perfect. What a welcoming atmosphere and very clean hotel. Nathan made sure that this visit was memorable and second to none. Thank you Nathan and we will surely be visiting you again in the very near future. If anyone is thinking of visiting Portsmouth, NH, overnight, I would absolutely pick the Sheraton. All my friends will be!!! Thank you Nathan!

Gary, Nicole and family

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review, February 26, 2013
Dear Gary D,

Thank you so much for taking the time to recognize one of our team members. It means so much to them and to us to hear about a job well done.

We look forward to your next visit.

Warmly,
Sheraton Portsmouth
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762 reviews from our community

Traveler rating
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    26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Leominster, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2013

This past weekend my wife and daughters (3) were on a girls getaway weekend at the Sheraton Portsmouth. Three people were exceptional with taking care of my family's needs, they were Emily, Nathan and John. These three individuals were kinder than necessary and provided service that my wife said was second to none. I beleive that these employees make the facitily what it is ....great. Thank you again

Room Tip: Rooms overlooking the water are spectacular
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review, February 21, 2013
Dear Paul M,

Thank you so much! We're glad to hear it was a successful girls weekend and hope they bring you along next time!

Warmly,
Sheraton Portsmouth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 18, 2013 via mobile

Upon check in they were gave away our club floor room. However once i pointed out the. Discrepancy the manger gave us access with room key. Our new room had a broken fridge, so they gave us a voucher for the lounge. The waitstaff in lounge was swamped and extremely rude. Was obvious they were not happy to see our children. Staff on club floor the next morning was also rude. Our children travel and eat out with us all the time, they are always poliet and well behaved. I would be the first parent to take a child out of a place if they were not well behaved. Overall extremely disappointed and would not stay again. Next time I will book a Marriott, always better with kids.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review, February 21, 2013
Dear Mommamac4,

We are truly sorry about your recent experience here. This was unacceptable service and not at all up to our standards. We are reviewing this with the teams in the areas you mentioned.

Thank you for sharing your comments so that we can use them as a learning opportunity for our team. This is certainly not the usual for us and we hope to have a chance to welcome you back for a true Sheraton Portsmouth welcome.

Warmly,
Sheraton Portsmouth
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Leominster, Massachusetts, United States
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 16, 2013

My husband and I stayed here for our one-year wedding anniversary and other than being stuck in the room directly next to the elevator, we had a flawless stay. The rooms were clean, the décor in the hotel was very nice and the location is beautiful. Portsmouth is a charming city to just stroll around. Highly recommended.

Room Tip: Specify a room not next to the elevator - seems obvious, but we didn't think to do it and you ca...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review, February 18, 2013
Dear Erin C,

Thanks so much for taking the time to share your feedback with us and thank you for spending your anniversary here. We really enjoy helping make special occassions even more memorable and are happy to stayed with us!

Please come back again soon and feel free to request a room away from the elevator if you prefer! We always do our best to meet those requests.

With warmth,
Sheraton Portsmouth
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Pepperell, Massachusetts, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2013

My husband and I love the downtown Portsmouth area. In fact, we love it so much we decided to get married there! We held our reception at the Sheraton in the Grand Ballroom. I cannot say enough about the staff, especially Katryn, who helped us plan our big day. Everything went perfectly and our guests loved the hotel as well. We're heading back soon for a weekend getaway!

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review, February 11, 2013
Dear Brittany B,

Congratulations and thank you for choosing to spend your big day with us! We know there are a lot of wedding options on the seacoast and are very happy you decided to spend such an important occasion at Sheraton Portsmouth. We look forward to welcoming you back for anniversary getaways for many years to come.

With Warmth,
Sheraton Portsmouth
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1 review
5 of 5 stars Reviewed February 6, 2013 via mobile

we were here this past weekend for 40th birthday party celebration and were greeted immediately by a bubbly man named Steve. He was very helpful in accommodating us with all our needs. There were a few issues at the front desk while trying to check in, but Emily and Shalhom put their heads together and were able to get us all together on the same floor with adjoining rooms. Thank you all for your efforts to make our stay fun!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review, February 8, 2013
Dear Mopsy1,

Fantastic! We're so happy to hear that. Please come and visit us again.

With warmth,
Sheraton Portsmouth
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Concord, New Hampshire
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 6, 2013

This past Saturday 12 of my dearest friends took me to Sheraton Harborside Hotel in Portsmouth for my 40th birthday. The hotel staff, specifically Emily, Shalohm, and Steve provided flawless service when we first checked in making sure we had everything we needed for our stay. For such a busy night at that hotel these folks made sure to not only get us on the same floor but made sure we had adjoining rooms! And the customer service didn't end there. Throughout the evening as we prepped for our night out on the town we would mosey through the lobby and each time they would make sure everything was to our liking and if anything further was needed. I said it 20 times that night and I'll say it again, I've never met a friendlier staff nor have I had a more enjoyable experience than when I stayed at this hotel. The rooms were clean, the staff was friendly, and the location was perfect for a night out on the town in Portsmouth! I highly recommend a stay at the Sheraton Harborside Hotel for anyone planning a trip to Portsmouth, NH!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review, February 8, 2013
Dear Jenn Q,

Many thanks to you and your friends for sharing your special occassion with us in Portsmouth. We are happy to hear we made it memorable. We hope to see you again soon.

Warmly,
Sheraton Portsmouth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Harborside Hotel Portsmouth

Address: 250 Market Street, Portsmouth, NH 03801
Phone Number:
Location: United States > New Hampshire > Portsmouth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Portsmouth
#6 Romantic Hotel in Portsmouth
#7 Family Hotel in Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Harborside Hotel Portsmouth 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Portsmouth Harborside Hotel is near the University of New Hampshire, shopping, dining, recreation and museums. Our accommodation has 13,000 square feet of event space for your next meeting or wedding. ... more   less 
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Also Known As:
Sheraton Portsmouth
Portsmouth Sheraton

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