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“Nice hotel, great location” 4 of 5 stars
Review of North Conway Grand Hotel

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North Conway Grand Hotel
3.5 of 5 Hotel   |   Route 16 at Settlers' Green Outlet Village, North Conway, NH 03860   |  
Hotel amenities
Ranked #15 of 24 Hotels in North Conway
NH
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Nice hotel, great location”
4 of 5 stars Reviewed December 3, 2013

Stayed the Friday following Thanksgiving for one night. Great hotel, comfortable beds, rate was fair. Location was great - staff very friendly and helpful.
On the downside - shower water only lukewarm, no fan in bathroom (???) Lobby is comfy with fireplace, nicely decorated, but Freezzzzing everytime front lobby doors were opened!
Fitness center and pool were great, kids game room, movies at night - had a great time!

Room Tip: ask for quiet room
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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946 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
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English first
Boston Ma
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 2, 2013

Location , location, can't be beat, within outlets. Easy to walk and shop,
Outdoor pool is warm and hot tub outside perfect, great after a day of hiking. Plus playground pool for kids.
Playground, gated and ping pong tables.
Indoor pool: warm, clean
Rooms: clean, comfy plenty of space
Free breakfast buffet, lots of choices
Dinner was ok, food was more on plain side. Great pizza and calzones next door at outlets, plus deliver.
Plenty of food options either walking distance or close car ride
Lots of things to do, hiking trails, must see cathedral ledge, beautiful views!
Love the area and hotel is great option.
Looking forward to returning soon

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RI
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 1, 2013

Just returned from a long weekend at the North Conway Grand. I have stayed here many times before, however, not sure if I will stay there again. When arriving, there were three people in our party, went into room and there were towels for 2. Went down to the front desk and asked for another set of towels. Was told, we'll get them there as soon as we can. Went out to dinner and when returning, still no towels. Called the front desk and again was told, we will send them as soon as someone from housekeeping comes by the desk. I guess no one came by the desk, because we never did get the towels that night. again on Friday evening, there were about 20 people in the pool/hot tub around 915. The maintenance guy came in and said need to leave we are closing the pool for the night. Several of the people said "its supposed to be open until 11", his reply was, not tonight. When returned to room, there were several people slamming doors and running in the hallway, this continued util 2 in the morning. I went down to front desk and was told they had received several complaints. Again, nothing done about it. On Saturday, went to the pool and there were no pool towels there. Went to front desk to ask for pool towels and was told "we're working on it". After an hour in the pool, still no towels. Saw a guy with a North Conway Grand shirt on, asked if he could bring some pool towels (there were several people waiting for towels) and his reply was "chances are not good, the dryers are broken". Again no towels.
I really think this hotel is starting to slip. Will have to seriously reconsider if I will stay there again.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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NS
1 review
5 of 5 stars Reviewed November 26, 2013

I love staying at the Grand. We have stayed there about 5 or 6 times maybe more. The beds are extremely comfortable, sleep as if I am home. The food is good. I have enjoyed the Breakfast buffet many times. The pool outside and in could use a painting. When you first look at the pools you think they are dirty; but you soon realize it just needs paint. Being outside in the hot tub or pool is awesome when it is snowing!!

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marshfield, Massachusetts
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 26, 2013

Last week I went for a trip away with one of my friends. We loved the decorations, the outside hot tub and heated pool, and the location to shopping. You do not need to get in a car as you can walk lots of places. We did shop. The weather was fabulous so we took a drive and did the loop listed in the book in the hotel room. We went to the Mount Washington Hotel and Resort for the view, stopping at many scenic areas along the way then down to Loon Mountain, where we took the gondola to the top, watch the skiers and great views - you can ride all day if you want, then came back the Kangamangus a Highway. Then we went shopping. What a great day! Clean wonderful hotel.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
89 reviews 89 reviews
6 hotel reviews
Reviews in 46 cities Reviews in 46 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 24, 2013

The hotel is "grand" with outstanding staff. Beautifully decorated for the holiday and ideally located to do some Christmas shopping. I would recommend eating out - the food was tasteless, unappetizing and overlooked. Even though I'll go back I'll enjoy some of the many outstanding restaurants in the area.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bow, New Hampshire
Top Contributor
50 reviews 50 reviews
13 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 21, 2013

Once again my sister and I had a girls weekend away for the 4th time and went to this great hotel. When we arrived very early on Sat morning the nice girl at the front desk said she happened to have the 4th floor room that we wanted facing Settlers Green. She went out of her way to get the room for us which is excellent. After a full day of Christmas shopping we went to the adult hot tub only to find 19 teenager boys in there with just my sister and I. (uggg). We stayed until they got tired of us listening to their conversations and THEY left. He He. We had the whole hot tub to ourselves. The stars were out and the moon! Beautiful! I cant say enough about this hotel. The staff is very nice and the hotel is within walking distance to everything. We are going back in February!

Room Tip: Ask for the 4th floor facing Settlers Green. You can see the mountains, Settlers Green and all of th...
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about North Conway Grand Hotel

Address: Route 16 at Settlers' Green Outlet Village, North Conway, NH 03860
Location: United States > New Hampshire > White Mountains > North Conway
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in North Conway
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — North Conway Grand Hotel 3.5*
Number of rooms: 200
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Also Known As:
Grand Hotel North Conway

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