We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice location but wish we had stayed elsewhere” 3 of 5 stars
Review of White Mountain Hotel and Resort

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added White Mountain Hotel and Resort to your Saves list
White Mountain Hotel and Resort
3.5 of 5 Resort   |   At Hales Location, 2560 West Side Road, mail: P. O. Box 1828, North Conway, NH 03860   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #8 of 24 Hotels in North Conway
Aberdeen, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Nice location but wish we had stayed elsewhere”
3 of 5 stars Reviewed October 6, 2013

White mountain resort: Nice peaceful location
Cleanliness of hotel very good.
Parking - lots of parking at hotel but can get very busy.
Entrance - note there is a side entrance to hotel adjacent to car park. There is no sign stating this is not the main entrance. On arrival we parked, entered by this entrance and had to carry our cases down a flight of stairs. I commented to a guest in the corridor about this and was told they had done exactly the same thing. They need to have a sign directing guests to main entrance as this is very misleading.
Breakfast - our rate included continental breakfast. Coffee initially served, not offered refills - had to go outside to foyer and help ourselves to coffee . No spoons at continental breakfast area, when I requested spoons you would think I had two heads. Toast came spread with butter, this should be left to the guest i.e my husband cannot take dairy and I prefer to spread my own. Very disorganised, no one really paying attention to tables, looking after guests. A gratuity of $1,50 per person is added however in my opinion this should be left to the guest to decide, the poor service received did not warrant a tip.
Hotel rooms comfortable but very dark. Bathrooms in particular are old and in need of a refurbishment.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, October 22, 2013
Thank you for writing your review and for your very helpful feedback. Your comments regarding breakfast service have been sent to your Food and Beverage director and you have some very good points. We pride ourselves in providing outstanding customer service to our guests, and it does not appear that you received our usual top-notch service, for this I apologize. Regards, Carol Sullivan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

640 reviews from our community

Traveler rating
    377
    161
    66
    25
    11
See reviews for
203
271
9
3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Santa Monica, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 4, 2013

We enjoyed our stay in North Conway and this hotel. The hotel offers stunning views of the area and does offer the expected amenities of a hotel in this price range. It was, however, apparant that this is an older hotel and the room and common areas show their age. The carpet in our room was stained and worn, the mattress of my bed was soft and saggy, and there is no sound insulation between rooms as we could hear conversations in neighboring rooms.

Overall I expect more from a hotel in this price range.

Stayed October 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, October 22, 2013
I appreciate you taking the time to write and thank you for your comments regarding your guest room. Our mattresses are fairly new and of the highest quality and the high thread-count linen on the beds is all brand new within the last 12 months, so we certainly do try to keep everything in top notch shape. I apologize if the room did not meet with your standards, and I want to assure you that we do everything in our power to keep up on maintenance and decor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peabody, Massachusetts
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 1, 2013

We have been going to the white Mt hotel for over 20 years and we love it. The grounds are beautiful and the view of the cliff and mountains can't be beat. Inside the rooms are clean,well decorated and the hotel is quiet. My favorite thing is the heated to a very nice temperature outdoor year round pool. It's a blast being in there when it's snowing and then jumping in the hot tub. The food is excellent, the waitstaff attentive and their are good views from every table. Last year we enjoyed Christmas with another couple and it was festive and homey with the tree and decor. We hiked around a lake across the street that we had just heard about. You can't miss with this hotel and we visit a few times a year.

Room Tip: We like the mini suite but have stayed in a dozen or more areas of the hotel and never have been dis...
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, October 2, 2013
We love to hear from our long time customers and would like to "Thank You" for returning year after year. It really is like family to us, and we are happy to read that you feel the same way. I will share your comments with our staff, and hope you can return again this year during the Holidays. Carol Sullivan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 29, 2013

Wonderful weather, accommodations very clean and comfortable, staff very attentive and personable! The views are gorgeous with a lot of attractions close by including a beautiful golf course. I highly recommend it, and we will be returning again soon!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, September 30, 2013
It was a pleasure to read your review and I am happy to read that you enjoyed your stay. See you again soon. Carol Sullivan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin, United States
1 review
5 of 5 stars Reviewed September 29, 2013

Our 5 night, 6 day stay at the White Mountain Resort was an incredible experience. The staff
was friendly and helpful. The service was great with unbelievably wonderful food selections
prepared by a talented chef. The golf course was well maintained and exciting to play. We
look forward to visiting the resort again.

Room Tip: Higher floors allowed for better air circulation
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, September 30, 2013
It was great to have you and so lucky of you to spend 5 nights. We hope your thoroughly enjoyed the beautiful fall foliage. Carol Sullivan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mahomet, Illinois
1 review
5 of 5 stars Reviewed September 29, 2013

Came on a Busey Bank, Il. tour for 5 nights and 6 days. Stayed at the Hotel all week and took day trips to Vermont, New Hampshire and Maine. The service was wonderful, the food Superior, our room was very clean and comfortable and the staff was excellent. I would come back here again.

Room Tip: We did not get to choose, but enjoyed our room and location of it.
See more room tips
  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol S, Owner at White Mountain Hotel and Resort, responded to this review, September 30, 2013
So happy to read that you enjoyed your stay, and thank you for taking the time to post. I will forward your comments on to our team. Hope to see you again. Carol Sullivan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Champaign-Urbana, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2013

I spent 5 nights at this hotel this week. It is a superb vacation resort. It offers comfortable rooms and beds, a large bathroom with an excellent shower and tub, a superb dining room with many choices and delicious food and golf, swimming in a year-round heated pool, etc. The desserts were delicious and generous portions. The service was of the highest quality. The hotel employees were competent and very friendly. The grounds were lovely and well kept. I highly recommend it.

Room Tip: Rooms on the east side provide a great view of the mountains.
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to White Mountain Hotel and Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about White Mountain Hotel and Resort

Address: At Hales Location, 2560 West Side Road, mail: P. O. Box 1828, North Conway, NH 03860
Phone Number:
Location: United States > New Hampshire > White Mountains > North Conway
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in North Conway
#5 Romantic Hotel in North Conway
#6 Family Hotel in North Conway
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — White Mountain Hotel and Resort 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
Three-diamond resort located just minutes from North Conway Village in North Conway, NH, yet provides a panoramic, one of a kind mountain setting. Located at the base of White Horse Ledge, 80 Deluxe rooms include double pillow top mattress, high thread-count sheets, deluxe bedding, flat panel TVs, DVD/VCR, refrigerators, free wi-fi, Aveda amenities, and more. Cliff and mountain views are available, as well as deluxe guest rooms and luxury suites. Ledges dining room provides panoramic mountain views along with award-winning cuisine and excellent service. In 2012, Executive Chef Josh Farrington is the proud recipient of the ACF "Chef of the Year" award. The cozy Tullamore Tavern offers casual dining in a comfortable and relaxed setting. Amenities include on-site private massage room, golf, tennis, year-round outdoor heated swimming pool, Jacuzzi, workout facilities, game room, fire pit, gift shop, Finnish Saunas, hiking and biking trails, walk to Echo Lake and more. Available for leisure travel, family reunions, weddings, elopements, showers, corporate meetings, executive retreats, anniversary parties, birthday celebrations and more. Dogs under 25 Lbs. are accepted in specific dog-friendly rooms for a fee with pre-registration required. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, TravelClick, Priceline, Orbitz, BookIt.com, TripOnline SA, Travelocity, Hotels.com, Odigeo and Tingo so you can book your White Mountain Hotel and Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
White Mountain Hotel North Conway
White Mountain Resort

Owners: What's your side of the story?

If you own or manage White Mountain Hotel and Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.