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“Very Good -- Not Spectacular” 4 of 5 stars
Review of Wentworth by the Sea, A Marriott Hotel & Spa

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Wentworth by the Sea, A Marriott Hotel & Spa
3.5 of 5 Hotel   |   588 Wentworth Road, New Castle, NH 03854   |  
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Ranked #1 of 1 hotels in New Castle
Virginia
Top Contributor
101 reviews 101 reviews
91 hotel reviews
Reviews in 76 cities Reviews in 76 cities
215 helpful votes 215 helpful votes
“Very Good -- Not Spectacular”
4 of 5 stars Reviewed March 21, 2014

This is a nice property with an accommodating staff. However, a few little things keep me from giving it the highest rating.

The property is on the water -- currently a bit hard to find with GPS because of local bridges being out. Not the hotel's issue but do beware if you're relying on a nav system to get you there. Call ahead and have them send you directions.

Check-in was very quick. There are only two elevators for a very large property but, surprisingly, never a wait. Rooms can be a LONG walk from the elevators so, if mobility is an issue, be sure to ask for something fairly close. Views from the rooms vary but most have some sort of water view.

The basic king rooms are reasonably spacious and modernized. There is a desk and small couch. Desk chairs vary in comfort (in two stays, one chair was great and the other terrible). Bed is comfortable. Bathroom is modernized with ample space. There is an in-room mini-bar, a safe, and bathrobes. There isn't an overabundance of soundproofing so, if your neighbor takes a shower at 4 am, you'll know it. Overall, rooms are fine but I didn't find them special in any way -- nothing wrong but also not memorable.

The restaurant is both good and bad at the same time. The food is quite good -- many choices and each of them was tasty (pasta with shrimp and lobster is a standout). This is true for breakfast and dinner. The downside is the service and atmosphere. When the restaurant is even moderately crowded, service is beyond slow. We spent more than 90 minutes on a two-course dinner, and breakfast routinely took 30 minutes unless you limited yourself to the buffet (which, BTW, is good). The acoustics in the restaurant are terrible -- something about the design of the ceiling means everyone can hear conversations from other tables at a very loud decibel level. It's almost impossible to have a quiet, or private, conversation -- or not to hear those around you.

The concierge lounge was essentially closed (due to the off season). There was a cooler with cold soft drinks/water but the room smelled horribly stale (think of a room that hasn't been aired out for six months). Not inviting. Things are probably better in the high season.

The hotel is not walking distance from anything. Downtown Portsmouth is about a 10-minute drive. Not a problem provided you have transportation and, as noted, the hotel provide most amenities you could want.

The hotel staff is anxious to make your stay pleasant and, overall, this hotel pleases. However, the differences between good and excellent are found in the minor details and a few of these are lacking.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Norwalk, CT
Top Contributor
51 reviews 51 reviews
48 hotel reviews
Reviews in 42 cities Reviews in 42 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed March 16, 2014

Stayed two nights for a conference and found the hotel to be exceptional. Third floor room with a small deck (standing only). Room very nicely appointed. If I had to complain about something, I wish there were more plugs by the desk.
Beautiful view of the estuary, the tall pines, and with a little light snow, quite magical.
Only $5/night to valet. BARGAIN!
The pool was clean and warm. Lots of towels and cold water. Inside hot tub a bit too hot, but outside hot tub was beautiful, lightly scented with something herbal. Could have been just a bit cleaner (some sand, but I guess that is to be expected with an outdoor spa tub).
Food service for the conference was excellent. White glove service at lunch was impressive.
SALT, restaurant and bar was terrific. Had a wonderful dinner in the main restaurant, although I was a bit far away from my partner (table too long for two people). The menu and a tasteful variety of items from flatbread($10) to lamb shanks $36). a glass of domaine chandon for $10; I thought was a bargain.
Conference price for a Sunday night and Monday night was $129/night.....I understand the prices can be much higher during peak periods. I thought this was an unbelievable bargain.
Loved it!

Room Tip: Higher is probably better for the view.
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Canaan, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2014

We have vacationed several times at the Wentworth and we love it. In particular, two staff members distinguished themselves on our last trip this past week. Lemroy McLean , restaurant manager, and Trevor Cross at the front desk are terrific and excel at their service orientation and making us feel like valued guests. Bravo.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 9, 2014

Stopped in for Sunday brunch and found it to be quite nice. We were a party of 11 and all enjoyed the morning meal. On average the dress was business casual or above. There were a few in jeans and sweatshirts but a very few at that.
The atmosphere was nice. Jazz musicians playing away in the background. Not too loudly but just enough for pleasant background music,
For a buffet the food was very good. Everything i tried was good quality and cooked well. I found no dry chicken or cold eggs or anything that was off. A quick rundown of food available but by no means all inclusive list.Shrimp cocktail, smoked salmon, oysters on the half shell, roast beef, turkey, fish, an assortment of fresh fruits and veggies, omelet station, and all the usual selection of breakfast items and some great deserts.
The service was excellent, the restaurant and bathrooms were very clean.
I'll go back again sometime..

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lyme, Connecticut
1 review
1 of 5 stars Reviewed March 7, 2014 via mobile

Had reservations for four nights-left after two! The restaurant was just awful. Service was non-existent. Food was mediocre. The spa was a huge disappointment and the staff was extremely rude. NEVER GOING BACK AGAIN!

  • Stayed December 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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New York City, New York
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 7, 2014

This is by far, hands down, the best hotel you're going to find near Portsmouth, NH. Even in the dead of winter, it was everything we could ask for and then some. When you stay here, you're not really close to town, per se, but you don't need to be! The restaurant, Salt, is fantastic, and when the breakfast buffet is running (it will be if the hotel has a certain occupancy rate), it's an excellent value. Otherwise regular breakfast was also a real treat.

If you're looking for a gym, this one is above normal hotel standards, and the spa is excellent. I can't wait to go back when it is warmer and take full advantage of the amazing facilities!

Room Tip: Some rooms had heated floors in the bathroom that were controllable. I'm pretty sure mine did no...
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 6, 2014

We were very disappointed since we were looking forward to what we thought was going to be a relaxing vacation. It was obvious when we arrived that yes there are boats and water but it is just a view. Our room, quite expensive, was overlooking the back parking lot and dumpster. I could not get a spa appointment and we had the feeling that we were outsiders at an exclusive country club. The wait staff was so intrusive with the million questions and much too phony friendly affect. The only saving grace was the doorman who was genuinely helpful.

Room Tip: Important to ask for a front room otherwise overlooking dumpster
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  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trevor C, Front Office Manager at Wentworth by the Sea, A Marriott Hotel & Spa, responded to this review, March 8, 2014
Thank you Joan for sharing your comments about the Wentworth by the Sea Hotel. We try our best to provide a unique experience to all of our guests and it appears we were unable to exceed your expectations. As we are on an island, all of our rooms do have a view of the water although some rooms can be more desirable. I apologize if your room was not to your liking. I also understand your frustration with spa bookings. We do try to keep appointments available to hotel guests, although we are know as one of the best spas in the area and locals often visit for that reason. Lastly, the staff in the restaurant should in no way make a guest feel uncomfortable. I will pass your comments on to the dining room manager to ensure a friendly atmosphere in SALT. I know I cannot change how you feel about your previous stay, but I would love to host you again in the future. I would be happy to offer personal assistance with reservations to give you that unique Wentworth experience that we are known for. Please do not hesitate to contact me with any further comments or questions. I look forward to speaking with you soon!

Best regards,

Trevor Cross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Wentworth by the Sea, A Marriott Hotel & Spa

Address: 588 Wentworth Road, New Castle, NH 03854
Phone Number:
Location: United States > New Hampshire > New Castle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in New Castle
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Wentworth by the Sea, A Marriott Hotel & Spa 3.5*
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Also Known As:
Wentworth By The Sea, a Marriott Hotel New Castle
Wentworth By The Sea, a Marriott Hotel And Spa
Wentworth Sea Nh
Marriott Hotel New Castle
Marriott New Castle
New Castle Marriott

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