We stayed at the Wentworth in August 2013 to celebrate my in-laws 50th wedding anniversary, in all we were two families, each with 2 children, and my Mother and Father in law. First, let me say I am biased. I live by the sea and have a fair idea what it looks like. What I saw from our suite was industrial looking giant steam vents rising from an ugly roof directly outside all our windows. The lower portion of the window is mercifully frosted over to avoid the full length of the window being exposed to said roof. Since you could crane your neck and see a speck of blue, it was billed as "water view". In addition to the room being dirty (cobwebs on the lights, mold in the shower- both were pointed out to the staff) the hotel is ill equipped to handle large numbers of guests in the hotel. Looking at the age of the hotel, and noting the large number of weddings taking place there, they should be able to deal with it blindfolded.
The weekend, in a nutshell:
Friday night- we arrive and there is a screw up with our rooms at check in. It takes awhile, but is straightened out. The hotel mentions there is a wedding, so it has thrown them off guard. We have a suite with a pull out sofa in the living area, but when we go to make up the bed, there are no sheets or pillows in the room. Curious- never having encountered that with any suite, ever. We call the desk to bring us linens, which they do. They make up the bed and put the throw pillows on it in place of actual pillows. That's right, the throw pillows. That never get washed and are sat on, thrown on the floor and god knows what else. I get them off the bed as quick as possible and call again, to request pillows. The front desk tells us (and I kid you not) "WE ARE OUT OF PILLOWS". No, they didn't shout it at us, but the phrase really sticks out in my mind. It's a hotel. They should never be out of pillows, and should have extras beyond extras. They tell us due to the wedding they just can't accommodate our pillow needs and begin to act like it's an unreasonable request. All the pillows have to go to the wedding guests. Why? Are we not as important? Should I have known to bring pillows for my two sons when paying over $500 a night?? After my husband calls and suggests someone run out to the nearest Target or wherever one might find pillows and buy them for their non-wedding guests, one pillow eventually shows up at our door. Just one. For two people. Actually, for 4 people, since my sister in law in the suite next to us never did get any pillows for her children. But it's all they can spare and we should be grateful for causing them so much trouble.
Saturday- Not much time spent at the hotel. The pool is very crowded, there are no other activities for the kids at the hotel, and we take the kids to Portsmouth.
Sunday morning- Very, very early.
We had some sort of staircase leading down from our suite directly to the rear of the function room. The staff was preparing the function room for a brunch for the wedding guests, and they are a spirited bunch. (The staff) Loud. Singing, swearing, shouting, hyena-like laughter. It was not my intent to wake up at such an early hour, and I asked they keep it down since the noise was shooting up the stairs and directly into our room. I waited for a minute or two, and they must have thought I was back in the room because they thought it was hysterically funny I would ask such a thing. Yes, I not only wanted a pillow but sleep as well. I know, I'm demanding. They only got louder, and even after a second request and more of their disregard, there was no falling back asleep.
There were additional screw ups with a room we requested for the 50th anniversary dinner, the parking valet and anytime a question was asked of their very confused staff who were well rehearsed at saying "I'm very sorry to hear that".
The food was good. And reasonable. It's the only reason they didn't rate lower. Never, never again will I stay at this hotel. Back to the Omni Mt. Washington I go.
Choose a different hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.