I wrote the following e-mail letter of complaint and have not heard anything back from either the local Radisson or their Corporate Office.
My husband and I checked into the Radisson late on September 4, 2013. We were assigned room 544. I had a very long day of traveling, unpacked my bags, used the toilet and made many unsavory observations. There was a curly, dark colored hair stuck to the toilet room door. There were hairs on the toilet room floor, some of them pubic hair. Needless to say, I was pretty disgusted. There were candy wrappers in one of the trash pails. One had a liner, the other did not. One of the chairs in the seating area of the room was noticeably open at the seam. I called Amanda at the front desk who was most gracious and offered a room change. I was so tired at that point that I declined. I washed up, put on my nightclothes and climbed into bed. On the bed sheet upper corner, near the edge, on the side of the bed table, was another curly, dark colored hair. At that point, I called Amanda again and asked if I could take her up on her offer to move to another room upon awakening on September 5, 2013. We were assigned room 632. Room 632 was nothing special, it was horrible actually. I expressed this to Jennifer at the front desk, told her of our previous day's experience and she offered to change our room again. Additionally, I gave her a folio that was found in room 544, belonging to a guest named R----- Q------ of 700 Elm Street, Manchester, NH 03101, United States, arrival date, 07-20-13, departure, date 07-21-13, Conf. No. 1450412, Cashier No. 22, Room $60.00, Occupancy tax 9% $5.40, Total $65.40 with a date and timestamp of 07-21-13 @ 04:21:57 EST. How could a folio have remained in the room from July 21st to September 4th? It speaks to how poorly these rooms are cleaned. On September 6th we were given a new room assignment. We woke up, packed up relocated back to room 544, went to breakfast and on to tend to a full day of appointments. We didn't inspect the room before going on our way and foolishly assumed that it had been properly cleaned. We arrived back at the room after a long day of house hunting. I used the toilet. Much to my amazement, the same hairs remained on the floor and door of the toilet room. I called the front desk and reported this finding to Jennifer. I asked if a manager was available and requested they come to my room. Vanessa came by and I pointed out the hairs. Vanessa cleaned them up and apologized profusely. She said we would be treated royally for the rest of our visit and said she would have our money refunded for one day of our stay. I thanked her and began to gather my paperwork for the next day's house hunting. I washed and put on my nightclothes. I turned down the bed covers. The sheets were wrinkled and the very same hair that I observed on September 4th was still on the bed sheet. The sheets were never changed! I have the photographs for your observation. I often report on my travel and dining experiences, both good and bad, to Trip Advisor and photograph nearly everything. The sheets were never changed after we vacated the room on September 5th. I was incredulous. I called Jennifer who offered to send housekeeping up to the room to change the sheets. Sarah from housekeeping came to the room with one flat sheet and one fitted sheet. I advised her that both beds needed changing. She left and went to retrieve another set of sheets. When she returned, she told me she wasn't very good at making beds. I helped her make the first bed. While doing so I expressed that the air conditioning was not working. She called a building maintenance gentleman. We proceeded on to the second bed. The maintenance man came up to the room just as Sarah removed the sheets from the second bed. A smell akin to dirty socks permeated the room. I looked at the maintenance man as he looked at me and I said, "Yes, that odor is coming from the mattress." The look on his face was that of amazement and horror as was mine. Frankly, I was surprised that the sheets were capable of suppressing that hideous odor. I'm disgusted beyond belief at this point and at a total loss for words or solutions short of leaving the Radisson and losing money I can ill afford. I don't want to get into that filthy bed. I'll take a power nap in the chair that isn't coming apart at the seams. The phone at the desk in the room is dead. I unplugged and re plugged the cord at both the phone and wall jack with no result. Both phones in the room are mislabeled with the wrong room number. There's no toner in the printer in the business center and there hasn't been any for days I have been told by the Front Desk Staff. I'm not sure where the problem lies with this property. Is it Corporate or Local Management or lacking staff or poor training or all of the above? I have to survive two more days in this abomination and I'm horrified.
The e-mail was sent to acting General Manager Mr. A. Hallak who I'm informed by staff is also the owner of the property. To date, nobody has had the courtesy or courage to reply to my e-mail complaint.
Don't stay at any room at the Radisson. Sleep in your car if you have to. AVOID THIS HOTEL AT AL...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear, Mrs. Hanna,
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We are terribly sorry for the inconvenience that we have caused you during your stay at our hotel. We have no excuses to offer except our sincere apology. we have tried to contact you numerous times on your 303 area code phone, yet we were unable to do so as the phone is no longer in service.
Please feel free to contact the General Manager at 603-888-9970 to discuss this incident further.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.