We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“worst hotel stay EVER” 1 of 5 stars
Review of Comfort Inn Manchester Airport

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Comfort Inn Manchester Airport to your Saves list
Comfort Inn Manchester Airport
2.5 of 5 Hotel   |   298 Queen City Avenue, Manchester, NH 03102   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #13 of 16 Hotels in Manchester
NH
1 review
“worst hotel stay EVER”
1 of 5 stars Reviewed October 21, 2012

I travel quite a bit for work and have stayed at many hotels both with and without the family. This stay was the worst experience i have had to date. On top of the rooms being dirty and having a funny smell, the staff is poor...
When trying to check-in I was told I would have to wait '5 minutes or so' because the only desk attendent was 'doing his job' (he was working on the computer). While waiting both my 7 year-old daughter and I witnessed a fellow guest fall down the stairs, landing on top of his luggage...drunk. I should have left and ate the $100 we prepaid and just found another room but thought how could it get worse...
After finally arriving to our room we noticed dead bugs around the door and in the bathroom. Didnt want to 'bother' the front desk so we cleaned them ourselves.
She got up the courage to hit the pool later that evening. While sitting by the pool I noticed our 'drunk friend' sneak back into the hotel through the proped open security door. He entered the pool area, beer in hand and cigarette in mouth. The hotel management proceeded to kick him out no less than 3 times before they figured out where he was getting in from and closed the door. In the process of kicking him out he dropped his beer bottle, which broke on the ramp leading to the hotel. The glass was not cleaned until the AM and caused for a good obstile later that night when we had to evac the hotel.
Oh yea..forgot to mention that we had a fire alarm go off at 12:30AM that lasted for 40 mins before the hotel could figure out how to turn it off. Even the FD was getting angry at the incompetance of the hotel staff.
DO NOT STAY HERE...spend the extra $10-$20 and stay a nicer hotel!!! It will be the best $20 you will ever spend!

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_manchester, General Manager at Comfort Inn Manchester Airport, responded to this review, October 23, 2012
We are very sorry for the unfortunate chain of events that occurred during your stay. In situations that are beyond the hotels control we try to maintain a protocol that will provide as little impact to our other guests as possible but when situations escalate to needing outside help all we can do is maintain control of it to the best of our ability until that happens. Of course anything regarding room cleanliness and customer service are definitely addressable issues and based on helpful comments such as yours, we can look into the areas mentioned for improvement. We appreciate the feedback and, once again, apologize for any inconveniences during your visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

143 reviews from our community

Traveler rating
    41
    47
    29
    19
    7
See reviews for
33
45
14
34
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Mount Airy, Maryland
1 review
1 of 5 stars Reviewed October 19, 2012

I booked a non-smoking room in this hotel for the nights of 5 and 6 October 2012. I even called several days in advance to make sure the room was non-smoking. The "non-smoking" room had no sign on the door saying no smoking like the other supposed non-smoking rooms did. There was an ash tray in the room with matches, there were cigarette burns in the bed spread, and of course there was the stench of cigarette smoke that hit us upon opening the door. The front desk said it was a "computer glitch" because their records show the room as being non-smoking. We checked out of the hotel within an hour of checking in because they didn't have any other non-smoking rooms that would be available for both nights of our stay. I don't really think changing rooms would have helped anyway because as I walked through the halls past rooms that had non-smoking signs posted near their doors, I could still clearly smell cigartette smoke everywhere I went. I don't know if people were smoking in the non-smoking rooms or if the smoke from the smoking rooms was permeating through the halls, but the hallways smelled like smoke. Just being in the room for that hour as we looked for another hotel left that cigarette smoke stench in our clothes.

I do have to say that the young lady working the front desk was very nice, understanding, and apologetic.

Room Tip: I think the room was 501.
See more room tips
Stayed October 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_manchester, General Manager at Comfort Inn Manchester Airport, responded to this review, October 23, 2012
Our sincere apologies for not meeting your room expectations. Being one of the few hotels to still offer smoking rooms does present its own set of challenges, that being, to ensure our non-smokers have a stay experience free of smoke odor. Based on your feedback, I can assure you that more attention will be put into making sure that this happens. Thank you for your comment and we hope you will keep us in mind for any future visits to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
54 reviews 54 reviews
35 hotel reviews
Reviews in 38 cities Reviews in 38 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed October 17, 2012

Nothing negative to say about this hotel. The room was quite clean, and spacious. About a 10 minute drive to Manchester airport. The continental breakfast was marvelous with plenty of selections. Would definitely recommend.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oregon
Top Contributor
57 reviews 57 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 4, 2012

We stayed two nights at this hotel. We chose this hotel because of the close proximity to the airport. The hotel staff provide transportation to and from the airport which was very nice. The rooms are very nicely decorated and clean with very comfortable beds. The desk clerks are very friendly. The moring breakfast included waffles, sausage, eggs, yogurt, cereal, pastries, fresh fruit, coffee and juice all found in a large breakfast room at the end of the building near the swimming pool. The indoor pool is very nice too!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weatherford, Texas
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 21, 2012

Comfortable beds, nice rooms. Courteous Desk Clerk. Very clean and modern decor. Good location, a little far from the airport. Lost my e-reader and they took time to look for it. Unfortunately it was not turned in. But they did let us know they did not find it. Best hotel on our trip, too bad our stay was so short.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont, New Hampshire
Top Contributor
72 reviews 72 reviews
10 hotel reviews
Reviews in 35 cities Reviews in 35 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 1, 2012 via mobile

Beautifully appointed king room. It had a recliner, big flat screen TV, granite furniture tops. Best thing was by spending one night at the hotel we were allowed to leave our vehicle in their parking lot for 14 nights at a rate cheaper than 2 weeks long-term parking at the airport. Free shuttle a plus too. Have to say the hotel looked better on the inside than on the outside.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Littleton, Colorado
Top Contributor
92 reviews 92 reviews
45 hotel reviews
Reviews in 36 cities Reviews in 36 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed August 23, 2012

The room was updated and clean. Comfortable bed. Friendly and helpful staff. I checked in late in the afternoon, returned my rental car to the airport and had the shuttle pick me up. The next morning I had to leave the hotel at 4:30 am and the shuttle was waiting (you need to tell them you have to go to airport ahead of time). They had coffee and muffins since breakfast was not going to be served that early. The room (117) was comfortable. They had upgraded the TV to a LCD and had free WiFi. I enjoyed the stay. The Applebee's across the street was good (there are also a couple of other places to eat).

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Comfort Inn Manchester Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn Manchester Airport

Address: 298 Queen City Avenue, Manchester, NH 03102
Phone Number:
Location: United States > New Hampshire > Manchester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 16 Hotels in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Manchester Airport 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Free shuttle to the Manchester Airport! The Comfort Inn Manchester Airport is located less than four miles from The Manchester Aiport and less than a mile from downtown Manchester. A 5-story hotel with granite countertops and presidential decor, the Comfort Inn Manchester also has an indoor pool, exercise room and business center. All guests also enjoy free wifi, free deluxe continentental breakfast and micro-fridges in every room. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Orbitz, Choice Hotels, Priceline, TripOnline SA, Hotels.com and Agoda so you can book your Comfort Inn Manchester Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn Manchester Airport Hotel Manchester
Manchester Comfort Inn

Owners: What's your side of the story?

If you own or manage Comfort Inn Manchester Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.