Our stay was in October, 2004.
Because our flight from the west coast was scheduled to arrive after 10 PM, I called to double-check this hotel's website promise of free airport shuttle service until 11 PM. I was assured of the service to 11 PM and told to just call when we arrived.
Upon arrival at 10:20 PM, I was told by the night manager to call back when we had collected all of our luggage from baggage claim. I had difficulty understanding what he was saying, so I had my companion make the second call at 10:30 PM. We were told to wait outside at the designated hotel shuttle pick up area. We waited and waited. After waiting 25 minutes we called again and were told the hotel's shuttle service ended at 11 PM. They would not be sending the shuttle.
Upon arrival at the hotel by cab (it was too late to find another hotel and EconoLodge had our non-refundable deposit), there were 2 parties ahead of us. Both had complaints also. One was upset because the manager had run her credit card and was asking her to sign a blank charge slip - no total or items on the slip. After some heated discussion, she was told the blank charge slip was needed to turn on the room phone. Huh????
After I complained about the shuttle incident, where the night manager remembered my first call and our last call. He claimed not to remember our second call telling him we had our luggage and were ready to be picked up, but later mentioned telling us where to be picked up. Very frustrating. We argued a bit, and after some mischief (read on) on his computer our room rate was adjusted to compensate for our cab ride over.
Our final reward was a room on the 5th floor, at the end of the hotel nearest to the freeway. The 5th floor is just about level/above the freeway, so you get the best acoustics of each and every car and truck rushing by. We had to run the air conditioner all night just to drown out the noise.
We chose this hotel because we were getting in so late and thought it would be convenient and economical since we were only going to be there 1 night. What a mistake!
- Also Known As:
- Econo Hotel Manchester
- Econo Hotel
- Manchester Econo Lodge
- Econolodge Hotel Manchester
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