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“Great place!!” 3 of 5 stars
Review of Hilton Garden Inn Manchester Downtown

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Hilton Garden Inn Manchester Downtown
3.0 of 5 Hotel   |   101 South Commercial Street, Manchester, NH 03101   |  
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Ranked #2 of 16 Hotels in Manchester
Certificate of Excellence 2014
Belchertown, Massachusetts, United States
Top Contributor
54 reviews 54 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
“Great place!!”
3 of 5 stars Reviewed November 20, 2013

We stayed at this hotel overnight as we were in town for a wedding. The place is beautiful and the service is top notch. Rooms were very clean and the window view overlooking the baseball field was very cool. I am fussy about my thermostat and I liked the temperature control options for the room. The hotel has free shuttle service within 5 miles of the hotel. Plenty of towel, pillows, etc. We made good use of the fridge and coffee pot and there is also a microwave.

There are only 2 specific reason why I am rating this hotel average instead of excellent. We both woke up with sore backs from the bed (we both have good backs) and the water pressure in the shower was horrible. And I mean horrible. For $200/night, you have to have the basics such as a comfortable bed and adequate shower. If they improved on these two things, they would be a homerun.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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487 reviews from our community

Traveler rating
    292
    138
    36
    12
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
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English first
Beijing, China
Top Contributor
582 reviews 582 reviews
80 hotel reviews
Reviews in 110 cities Reviews in 110 cities
275 helpful votes 275 helpful votes
4 of 5 stars Reviewed November 18, 2013

everything you would expect from a Hilton Garden Inn - clean, comfortable, spacious, professional, and reasonably priced (though breakfast is not included). A short ride from the airport, and if you come during baseball season, the hotel actually looks right into the ballpark.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2013

We were in Manchester for a concert at the Verizon Center. The hotel went above and beyond to ensure our experience was enjoyable--from a fantastic meal, to a free shuttle to the concert hall. Very impressed and grateful!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2013

The hotel was a real nice one, with a great walking path right next to it. Beds were a little hard though, but comfortable. The outdoor jacuzzi was wonderful, after a long fight to Manchester. I really liked the location to the downtown restaraunts and activities.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, New Hampshire
1 review
2 of 5 stars Reviewed November 14, 2013

We had a horrible experience dining at the Pavillion at the Hilton Garden Inn, Manchester NH on November 13, 2013. It took us 35 minutes to get my soup. Four other parties came in after us got waited on and there appetizers and entrée before we even got our appetizers. The kitchen should prepare meals in the order they are received. This is not the first time this has happened to us but I will tell you it will be the last time as we will never patronize this establishment again and will pass the word along.

  • Stayed November 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgimanch, Front Office Manager at Hilton Garden Inn Manchester Downtown, responded to this review, November 23, 2013
Thank you for choosing Hilton Garden Inn, Manchester and for dining in the Pavilion. I am truly sorry for your experience during dinner. Please know that this type of service is not typical and we have addressed your concerns with all employees scheduled that evening. In addition, your meal has been refunded and I understand you have been in contact with our General manager. We truly appreciate all guest feedback and regret that we failed to meet your expectations. We hope you will consider giving us another try as we feel confident that you will have a better experience. Thank you for taking the time to express your concerns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 13, 2013

We appreciated the free shuttle from the airport, the driver even stopped at the drugstore for us on the way to the hotel! We were also upgraded, without asking, to a lovely king size room over looking the ballpark and river! Beautiful hotel and very helpful employees. Will always stay there when in Manchester.

Room Tip: Normally the rooms are more expensive with a view of the ball park. I would at least request a view...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 11, 2013

The staff at this hotel is steps above others, they made you feel welcome and helped whenever needed. The location is perfect and they offer a shuttle for you to utilize so you do not need a rental car or cab. I would highly recommend this hotel if you are ever in Manchester, NH.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Manchester Downtown

Address: 101 South Commercial Street, Manchester, NH 03101
Phone Number:
Location: United States > New Hampshire > Manchester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Manchester
#3 Family Hotel in Manchester
#3 Romantic Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Manchester Downtown 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Hilton Garden Inn Manchester Downtown Hotel Manchester
Hilton Manchester

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