I don't like to write negative reviews, but I think it's important for travelers to know what they are getting into when they book a hotel. We chose the Hilton Garden Inn because it was located in downtown Manchester and was supposedly just a short distance from the Palace Theater, where we would be seeing a show.
From the moment my friends and I checked in, all went downhill. The service at the front desk was abrupt and unfriendly. The room was okay, but we had some problems with the hair dryer falling off the wall; maintenance did fix it quickly. The location of the hotel is iffy; if you are attending a Fisher Cats game the hotel is right at the Stadium (which I enjoyed, being a minor league baseball fan) and is also very near Verizon arena. Almost anything else is a drive. I know I'm in the minority as a walker; the location of this hotel was not convenient for walking.
The worst part of our stay was breakfast the next morning. The hotel sells packages that include breakfast and I think every guest in the hotel had this package. When we went down at 10:00 a.m the very small breakfast area was packed; we did eventually get a table and we sat and waited, and waited. Finally someone came over and told us everything was self serve. I've never heard of a breakfast buffet where the server doesn't bring you coffee and juice, but this one does not. My concern was once we got up and went to get even coffee someone could think the table was empty and take it. We were lucky that no one did. When we got up to wear the food was, all the warming trays were empty; no eggs, bacon, pancakes, nothing. Oh, there was cereal and fruit and a few home fries. Omelets were made to order but there was, I think, only one person cooking so it was a wait. I grabbed the few meager bits if food I could find and went back to my table. As food was delivered to other tables, I heard some people say it was cold. This breakfast was an absolute disaster. Why this hotel did not have more staff on for a weekend breakfast I will never know. Do not get the package that includes breakfast. It's not worth the cost or the long periods of time you have to wait for food.
We will stay somewhere else our next time in Manchester. There's a Radisson nearby.
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- Also Known As:
- Hilton Garden Inn Manchester Downtown Hotel Manchester
- Hilton Manchester