We stayed here and used the stay and park option. We had made reservations two months ahead of time. When we arrived, and got to our room, it was a smoking room, and a very smoky and smelly room at that. We had reserved a nonsmoking room. I called down to the front desk and told them I had reserved a non smoking room over two months ago. They told me they were fully booked, and didn't have any non smoking rooms. (Why couldn't they tell me this at check-in, and let me decide if I wanted this.) They did offer to call other area hotels, but since we already had the parking taken care of, and it was very late, we opted not to deal with the hassle. Instead we all ended up stinking like stale cigarette smoke. When we arrived back at the airport, we called the hotel for a shuttle like we were told to. We were told someone would be there by 15 minutes. After waiting in the hotel shuttle area and watching several other hotels pick up passengers, called the hotel back after 20 min, was told that they had already been there and picked up passengers. Um, no, you certainly never came through, we had four of us watching. So, she says they'll be right back over. After waiting another 15 minutes, called again, woman was not very nice at all. Van finally ended up coming after we had been waiting 40 minutes. It was late, still had another long car ride, and it was just plain disappointing. Will not stay with this company again.
- Official Description (provided by the hotel):
- Conveniently located just minutes from the Manchester Airport, the Homewood Suites by Hilton(R) Manchester/Airport hotel in New Hampshire is the ideal second home for business and leisure travelers. Give us a call from the airport and our complimentary 24-hour shuttle will arrive quickly to transport you to our comfortable and welcoming pet-friendly hotel. If you're flying out, our Park and Fly Package makes it convenient to stay with us before or after your flight, get a good night's rest, and skip the airport traffic and parking. ... more less
- Reservation Options:
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- Also Known As:
- Homewood Suites By Hilton Manchester/Airport Hotel Manchester
- Homewood Suites Manchester
- Homewood Manchester
- Manchester Homewood Suites