I recently stayed due to weather issues. The staff was wonderful. Carrisa at the Front Desk on 1/27/12 went out of her way to assist me. I was so greatful for her support and help during this time. I had one issue, somehow my room number was on a 4:00am shuttle list and I got a call. ugh. I wan't scheduled until 6:30am. As you could imagine, I wasn't very happy. I went to the front desk and checkout and Matthew was so nice. He appologized up and down and was genuine. He went out of his way to make this situation turned around. I would stay at this property again.

Best features: low cost, pleasant front desk staff and yummy cookies in the afternoon. Other than that, nothing special about this hotel. That said, I was there just one night for a nearby celebration and it was okay.

I have a personal issue going on that forced me out of my apartment and Jade, and matthew esp (and the staff) have been absolutely wonderful. Would suggest this too anyone for any lodging or vacation stays.
The beds, the rooms, the Airport Diner, and esp the staff really make it feel like home.
Thank you to all you guys for what you have helped with you all ROCK!!!

I have never experienced the quality of professionalism & customer service like that of the Manchester Airport Holiday Inn. On my first stay, I was actually picked up at the airport by the General Manager Jade. This was due to an employee out sick, so Jade rolled up her sleeves, jumped into the shuttle van to greet my 2 year old twin boys and me at the airport. Kudos to Jade. Then after check-in, I realized it was going to be a tight fit for 2 cribs in the room, I spoke to Carissa at the front desk to explain my situation. About 20 minutes later, Carissa came to the next door Diner, as we were eating dinner, she handed me a new room key and told me she had upgraded us to a suite, so we would have a bit more room. Well, it turned out to be more than the typical hotel suite, it was more along the lines of a beautiful one bedroom apt. I have never experienced the "beyond my expectations" at hotel of this kind, nor at any other hotel period!

We are now back for our second visit and it just keeps getting better. I actually feel at home here. Every time my boys and I walk into the lobby, there's Amanda behind the lobby counter, with that warm, caring smile, and she has the best places for dinner, just stop by and ask her.

We went for a swim last night in the indoor pool, Marty asked if the water needed a little warming up, we said yes, within 15 minutes my twins were able to swim & enjoy the warmer pool water. Incredible!

I have the choice of staying in a furnished apt for a few months, but I opted to stay right here at this hotel. I feel at home here, along with my twin boys.

Come and feel the experience of the staff and the nice atmosphere this hotel has to offer.