This facility seems to pay very little attention to the details. When you tell them what is wrong they fix it but why should I need to? I stay here quite often as it is the only decent major brand hotel in the area but if I had a better alternative I would stay elsewhere. A great example of their lack of attention is the in room coffee pot. I generally wake at 5 AM and like to enjoy a coffee while I watch the early edition of CNN. Almost every stay this year has seen me waking up on day 2 with a dirty coffee pot! Why can't housekeeping simply clean this? This last stay I even left a tip for housekeeping on day 1 hoping they would spend a few extra minutes to ensure the room was top notch. Nice try but it did not work. the room was actually worst than normal, with the bedding just roughly pulled back into place, pillows tossed at the top of the bed and the little tear of paper I placed under the desk to test the level of vacumming still there. I asked the front desk to have someone clean the coffee pot as I left for dinner and they were pleasant and apologetic as usual and stated they would take care of it, which they did. However, I would like it done right the first time
What about the rest of the facility? The surprising part is that this is actually a pretty nice hotel. The the pool and exercise room are quite nice and there is a nice bar area where you can sit and relax in the evening with a coffee or a drink. The breakfast area is well stocked with your standard Courtyard buffet style but they add the ability to have a fresh omelette prepared for you which is very nice. Parking is rarely n issue as they have plenty of space.
I agree with other reviewers that they are over priced but I am sure they, if there was another major brand hotel nearby there prices would come down.
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- Also Known As:
- Courtyard Hanover Lebanon Hotel Lebanon
- Courtyard Lebanon
- Lebanon Courtyard
- Lebanon Marriott