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“Very little attention to detail” 3 of 5 stars
Review of Courtyard Hanover Lebanon

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Courtyard Hanover Lebanon
3.0 of 5 Hotel   |   10 Morgan Drive, Lebanon, NH 03766   |  
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Ranked #1 of 7 Hotels in Lebanon
Elora, Canada
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Very little attention to detail”
3 of 5 stars Reviewed October 13, 2013

This facility seems to pay very little attention to the details. When you tell them what is wrong they fix it but why should I need to? I stay here quite often as it is the only decent major brand hotel in the area but if I had a better alternative I would stay elsewhere. A great example of their lack of attention is the in room coffee pot. I generally wake at 5 AM and like to enjoy a coffee while I watch the early edition of CNN. Almost every stay this year has seen me waking up on day 2 with a dirty coffee pot! Why can't housekeeping simply clean this? This last stay I even left a tip for housekeeping on day 1 hoping they would spend a few extra minutes to ensure the room was top notch. Nice try but it did not work. the room was actually worst than normal, with the bedding just roughly pulled back into place, pillows tossed at the top of the bed and the little tear of paper I placed under the desk to test the level of vacumming still there. I asked the front desk to have someone clean the coffee pot as I left for dinner and they were pleasant and apologetic as usual and stated they would take care of it, which they did. However, I would like it done right the first time

What about the rest of the facility? The surprising part is that this is actually a pretty nice hotel. The the pool and exercise room are quite nice and there is a nice bar area where you can sit and relax in the evening with a coffee or a drink. The breakfast area is well stocked with your standard Courtyard buffet style but they add the ability to have a fresh omelette prepared for you which is very nice. Parking is rarely n issue as they have plenty of space.

I agree with other reviewers that they are over priced but I am sure they, if there was another major brand hotel nearby there prices would come down.

Room Tip: Ask for a room near the end of the hall. It may take an extra 60 seconds to walk to your room but y...
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYLEBMANAGER, Director of Sales at Courtyard Hanover Lebanon, responded to this review, November 6, 2013
Thank you for taking the time to share feedback on your recent stay with us. We appreciate your insight regarding our service and accommodations and we take your comments very seriously as we are always trying to improve upon our guests' experience. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction. We apologize we did not meet your expectations on this visit and we will use your comments in our training with our associates.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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144 reviews from our community

Traveler rating
    75
    44
    17
    4
    4
See reviews for
53
37
12
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Northbrook, Illinois
Top Contributor
64 reviews 64 reviews
13 hotel reviews
Reviews in 40 cities Reviews in 40 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 12, 2013

This Marriott Courtyard was very convenient to travels through New England, especially for viewing the fall colors, getting to Maine for fresh Lobster, Chocolate shopping, whatever your vice may be. Staff was very helpful and pleasant. Had limited availability of breakfast choices in the hotel but there were plenty of selections in the area.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 9, 2013

The Hotel is very nice. Well maintained and clean. Our room which had 2 queen beds was very spacious compared to other Marriott Hotels which I have stayed in. The room was pricey but that could have been due to an alumni weekend for the Dartmouth business school. I would definitely stay in again if I was in the area.

Room Tip: Our room face the back of the hotel and was very quite.
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 5, 2013 via mobile

When I couldn't get into the Hanover Inn, where I have stayed many times, I booked a room in the Courtyard Inn, near the hospital. Rooms are clean and comfortable and the staff was very accommodating. For a chain motel property, it was very pleasant and a very convenient location for anybody visiting Dartmouth.

Stayed September 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
Top Contributor
62 reviews 62 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 11, 2013 via mobile

We just completed our 2nd stay at this very nice hotel. Our room was very clean and nicely laid-out. The restaurant was very good and our server very attentive. The front desk staff generally very friendly and competent, with the exception of the front desk employee whom we encountered at checkout. A very unfortunate way to end a very nice stay.

Stayed September 2013, traveled with family
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Harwich, Massachusetts
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 9, 2013

We had stayed at the nearby Residence many times and decided to try the Courtyard this time. It is newer, very clean and inviting. The property is very well maintained. The staff was friendly and accommodating. It has a restaurant and cocktail lounge and a shuttle bus to Hanover. (Great if you're visiting on a busy weekend.) We will definitely stay there the next time we're in Hanover.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison GA
Top Contributor
160 reviews 160 reviews
50 hotel reviews
Reviews in 91 cities Reviews in 91 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed September 7, 2013

This a beautiful, well maintained seven year old property that they plan to make even better later this year. Rooms are large and comfortable. Beautiful view out the front of the hotel. Staff is very accommodating to requests. We didn't try the lounge and weren't interested in the hotel menu but there is a great restaurant within a mile. If we hadn't had breakfast plans at the King Arthur Store cafe, the lack of free breakfast would have been a real bummer. Noticed other guests making use of the hotel shuttle. Hotel is quiet but some guests slam doors a little early.

Room Tip: Fourth floor worked for us.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Hanover Lebanon

Address: 10 Morgan Drive, Lebanon, NH 03766
Location: United States > New Hampshire > Lebanon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Lebanon
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Hanover Lebanon 3*
Number of rooms: 124
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Also Known As:
Courtyard Hanover Lebanon Hotel Lebanon
Courtyard Lebanon
Lebanon Courtyard
Lebanon Marriott

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