I work in the customer service industry and me and 6 colleagues were on a business trip through New England. We stopped to stay at the Baymont Inn and only stayed an hour .
When we checked into our rooms we searched (as we always do) for evidence of bed bugs (bed bug poop along the headboards, eggs, bed bug husks) and found overwhelming evidence in all 3 rooms. We told the employee behind the desk and he switched us rooms but assured us that the hotel didn't have any bed bugs(despite the overwhelming evidence to the contrary). Upon switching our rooms we did another search and found even more evidence. All 6 rooms had bed bugs.
We asked the employee behind the desk what their treatment policy was on bed bugs and he responded. "I work the desk, do you really expect me to be cross-trained in these areas?" When we requested to speak to a manager he kept telling us that he wouldn't call her because she was sleeping. We asked for our money back, he told us he might not be able to give us a refund because we booked through a 3rd party, Throughout all of this his comments were laced with profanity and annoyance. We told him the level of customer service we were receiving was subpar and he responded with "the customer service at all of my bosses hotels are sub-par." After calling our 3rd party booking company, they promptly refunded our money.
Without a doubt one of the most disappointing hotel experiences I've ever had. We ended up staying at a Courtyard Marriott down the road and had a lovely stay.
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- Also Known As:
- Baymont Inn And Suites West Lebanon
- Baymont Inn & Suites West Lebanon Hotel West Lebanon
- Baymont Inn West Lebanon
- Baymont Hotel West Lebanon