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“Same female manager, same unpleasant greeting” 4 of 5 stars
Review of Fratello's Ristorante Italiano

Fratello's Ristorante Italiano
799 Union Ave, Laconia, NH 03246-5506
603-528-2022
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Ranked #9 of 69 Restaurants in Laconia
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Special occasions
Dining options: Lunch, Dinner, Reservations, Late Night
Senior Reviewer
6 reviews 6 reviews
4 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Same female manager, same unpleasant greeting”
4 of 5 stars Reviewed July 11, 2013 via mobile

We eat here every year, often more than once, during our vacation. The food is consistently good as is the waitstaff. However, the female manager, who stations her miserable self at the hostess' station, needs to find a new line of work. Not only do the restaurant guests feel unwelcome, but her staff clearly cannot stand her. No one should be this unpleasant while working, particularly if the job entails greeting and welcoming guests at the front of a busy and popular restaurant. Lose the obnoxious manager, Mr. Fratello. You can do much better for your staff and customers.

  • Visited July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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130 reviews from our community

Visitor rating
    55
    47
    15
    7
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Californai/New Hampshire
Senior Contributor
46 reviews 46 reviews
35 restaurant reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
“What happened.”
2 of 5 stars Reviewed July 11, 2013

We have been going here or 8 years, & every year it goes downhill a bit more. Began as very good Italian food & great service. The service was terrible the last 2 times we were there and the food is now fair, at best. Over priced for what you get & how you are treated

  • Visited June 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
24 reviews 24 reviews
7 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Always tasty - bring hungry people!”
4 of 5 stars Reviewed July 5, 2013

We always eat here when in town. The staff went out of their way to make it a fun meal for a 2 year old - not an easy task! The food was delicious, and the wine was generous. The piano player was also nice - it added ambiance, but wasn't overly loud.

Visited July 2013
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Wind Gap, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Italian food at it's BEST!”
5 of 5 stars Reviewed July 1, 2013

We had a couple's dinner for my birthday there. It was Friday night and they were BUSY! but made our dinner so special. There was a guitar player/singer at the bar upstairs who was actually fabulous, and the food was ALL stellar. It was remarkable, and I wish I lived closer!

Visited August 2012
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Wentworth, New Hampshire
Top Contributor
82 reviews 82 reviews
71 restaurant reviews
Reviews in 42 cities Reviews in 42 cities
31 helpful votes 31 helpful votes
“Who Knew? They Nailed the Beef Stroganoff!”
5 of 5 stars Reviewed April 12, 2013

My husband and I went for Lunch craving one their Great Italian meals but
One of the "Specials" of the Day was Beef Stroganoff so we both decided to try it.
It was amazing! The Beef was Tender and Moist and the Sauce had a lovely delicate beef flavor. It was served over Bow Tie Pasta which was cooked perfectly!
The fresh Chives and Parsley that topped it made for a beautiful presentation.
We enjoyed every bite! The portion was so big we both took home half of our meals. The Chef's special was Perfect!!! If you get a chance to try this you won't be sorry. Caesar Salad continues to be Good, Freshly Shaved Parm. Cheese and not overdressed. The Hot moist breadsticks are always a treat. Once again the Staff was friendly and efficeint.

  • Visited April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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