We recently stayed here for 7 nights in their most expensive suite The Winchester. From the moment we arrived we received bad attitude. Upon walking into the reception we approached the check-in desk and was gretted with "Can I help?" by the Innkeeper. He was not dressed in any kind of uniform and was speaking to us as if we were lost and didn't belong there. We had a change in our reservation from a party of 3 to party of 2 due to an illness and we had contacted them 1 week in advance to inform them and to try and down-grade to a smaller room but we were told they were fully booked which is fair enough. When we checked in The Inkeeprer basically called us liars and said they knew nothing to our alteration and no-one called them but again confirmed that they could not move us to a smaller room as they were "fully booked." After signing the paperwork they gave us no offer or help with our bags. Oh and they will charge you an additional $3 per day for room cleaning something we do not expect when paying circa $340 per night!!!
Obviously we accepted we could not change rooms. From this point we became more annoyed everyday as it was obivous that the hotel was no where near full. Almost all the rooms were vacant in darkness each night and with approx 30 rooms only 4/5 cars in the car park at night and very few people for beakfast each day we knew they just wanted to take the higher rates from us and couldn't care less that the room was way too big for 2 people. This was only issue number 1.
The breakfast is continental buffet style and obviously bought in each day and not the best but okay. Mid way through our stay we were told that our breakfast would be served in our room the next day. When we asked why we were told it was because they had a conference party visiting. This happened without any problems. The following day we were told to come down for at 8.15 for a cooked breakfast! We did so at exactly 8.15 It was obvious that our "cooked breakfast" was the left-overs buffet from the conference party and at 8.30 we were asked to finish up as they were now clearing up!!!! Obviously this conferecne party was far more important than the full paying guests! Oh and they also watered down the fresh orange juice!!
Everytime we walked through reception no-one ever raised thier head to say "Good Morning/Evening" Infact I dont think we ever saw a smile from anyone. To be honest we found the maids more friendly.
As this is a pet friendly hotel they offer a dog walking service. It must be the laziest dog walking service in the world! There is a nice stretch of grass at the lakeside immediately infront of the hotel. I would sometimes go out in the morning to enjoy the views and fresh air and stroll along the grass. I would strongly advise against this as it is heavily littered with dog fouling!!....totally disgusting!
The swimming pool is a joke, we laughed at how small it was, kids have bigger paddling pools in the back yard!..it should known as the swimming pond!
Our room was very nice and spacious but if we opened a window we had a very loud industrial air conditioning system noise and the strong smell of cooked food from the restaurant. It mentions on the website that our room The Winchester #101 is fitted with plasma TV's. You guessed it, no it wasn't. The TV's fitted are generally something you would have thrown out 10 years ago and weren't even widescreen never mind LCD or plasma! Also there was bullet or pellet holes in one of the windows!!!!
We had booked this hotel after reading some promising reviews online but after our stay and reading over these again it became apparant that most people only stay for one night.
The attached restaurant and spa facilites are excellent but it was pointed out to us that these are independantly owned and run...it shows!!
To top everything off they kept a hold on my Credit Card for $2,400 for more than a week after we returned home despite many broken promises, calls and emails. This left us short of funds for the remainder of our stay we had in Boston for shopping.
Overall we received a much higher standard of service from an airport Comfort Inn budget hotel and we were disgusted at the service we received ar Lake Opechee. I would urge anyone to think twice about staying here. We will certainly never go back again. Infact we wish we had never crossed their door. If I could rate lower than one star I would have!...yes it was that bad!!!
- Official Description (provided by the hotel):
- The renovated historic mill building is home to an Inn, Spa, Conference Center and Restaurant, all resting on the peaceful shores of Lake Opechee; a sister lake to Lake Winnipesaukee. The Inn has thirty-four individually decorated guest rooms with fireplaces, private baths and many offer balconies with lake views and two-person whirlpool baths. We are a dog friendly Inn, offering two exclusive guest rooms for you and your friendly pups. Our Spa is Tranquility Springs Wellness Spa and in house restaurant is O Steak & Seafood. Here at Lake Opechee Inn and Spa, guests will find the perfect retreat for rest and relaxation. Often referred to as a "home away from home". ... more less
- Reservation Options:
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- Also Known As:
- Lake Opechee Hotel Laconia