We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Need to work on their customer service skills” 1 of 5 stars
Review of The Looney Bin

No photo provided
Got a photo?
Add it.
The Looney Bin
554 Endicott St N, Laconia, NH 03246-1726
603-366-2300
Improve this listing
Ranked #28 of 71 Restaurants in Laconia
Restaurant details
New Hampshire
Senior Reviewer
10 reviews 10 reviews
5 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Need to work on their customer service skills”
1 of 5 stars Reviewed December 23, 2013

I've been meaning to write this review for a while but am just now getting to it. I wish I could say how the place was but unfortunately I wasn't given the chance. My wife and I had taken some of our employees out one night back in late summer or early fall, I don't remember the exact date. We decided to give the Looney Bin a try. As 3 of us walked up into the restaurant the bartender (who I found out later from someone else is the owner) looked at us and said to my wife and our employee, I can serve you both but I can't serve him. When I said excuse me she said "you are side-stepping, you are obviously intoxicated." That was news to me as I hadn't had a drink that night to that point. I do have an old hip injury however that causes me some time to favor it and walk with a little bit of a limp. I can only assume this is what she meant. However this is not very good business on her point. Why not ask me some questions? Start a conversation? See how my speech is? To simply call me out in front of the rest of the bar and declare that I am drunk and can't be served was uncalled for and it was embarrassing. I own a very successful business in this community, I employ over 80 employees, I have never been intoxicated to the point that I should be "cut off." Obviously I found this inappropriate and embarrassing, not wanting to have a confrontation with the bartender we simply turned around and left. We called the other members of our party who were on the way to meet us and we went to another local establishment and had a great night.

Advice to the owner: before you just judge someone as being to drunk to serve try talking to them a little bit and not just assuming the worst and being rude about it, at the very least you could have been more discrete about it you, it was uncalled for to announce it for every other patron in the vicinity to hear.

  • Visited September 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

11 reviews from our community

Visitor rating
    6
    3
    1
    0
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Quincy, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Let's Get Looney”
5 of 5 stars Reviewed October 15, 2013

Wasn't too sure what to think about this hole in the wall but thought hey let's give it a whirl!! Great service, good menu, amazing drinks and amazing food. I would recommend giving this one a try!!

Visited September 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont, New Hampshire
Top Contributor
86 reviews 86 reviews
69 restaurant reviews
Reviews in 35 cities Reviews in 35 cities
30 helpful votes 30 helpful votes
“great burgers”
5 of 5 stars Reviewed September 23, 2013

its what it says fun fun fun very small but a great chef its cozy 1 BATHROOM best burgers other than the ellokoya bar and grill

Visited June 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laconia, New Hampshire
Contributor
16 reviews 16 reviews
12 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Awesome food in an unassuming place!”
5 of 5 stars Reviewed November 21, 2012

Don't let this cool, small watering hole for locals, bikers and visitors fool you into thinking its just for cocktails and beer. They may have a hundred different shots on the wall and an eclectic mix of signs and curiosities on the wall, but that's only half the story.
Michelle and her staff serve up some of the best, freshest casual food around!
I recently visited with my wife and son, and we were stuffed with a great meal.
The burgers are better than most and the specials are always different and great.
Cool place to grab some cocktails, but don't miss the food!!!

  • Visited November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed The Looney Bin also viewed

 

Been to The Looney Bin? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage The Looney Bin, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.