We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good touring base” 4 of 5 stars
Review of BEST WESTERN PLUS Sovereign Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added BEST WESTERN PLUS Sovereign Hotel to your Saves list
BEST WESTERN PLUS Sovereign Hotel
3.0 of 5 Hotel   |   401 Winchester St, Keene, NH 03431   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Stay 2X get $50 gift card
Ranked #5 of 6 Hotels in Keene
Cardiff, Wales
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
56 helpful votes 56 helpful votes
“Good touring base”
4 of 5 stars Reviewed October 15, 2013

We stayed here as it was a convenient base to tour Vermont and New Hampshire. The hotel is situated on the edge of Keene,but you can walk into town or it is a five minute drive. If walking you have to cross a couple of very busy roads, even more hairy at night! The hotel is showing its age a bit in decor style, but it is clean and comfortable. The rooms are spacious and quiet and there is plenty of available parking. There is a buffet breakfast included, which is excellent and caters for all tastes, There is also an Irish bar/restaurant attached to the hotel, which serves good food and a good selection of beers. We left a small camera behind and desk staff there arranged for it to be returned to us, an example of the friendly and helpful staff they have there. Keene is a nice little town and we had a great few days staying at this hotel.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review, October 26, 2013
Thanks for the great review. We are glad you enjoyed our convenient location. We are just a short drive from many of the autumn hot spots. We hope you come back again next year to revisit the beautiful foliage. Thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

280 reviews from our community

Traveler rating
    98
    91
    44
    29
    18
See reviews for
88
83
20
53
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Kilmarnock, United Kingdom
Top Contributor
81 reviews 81 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 14, 2013

A lovely hotel ,very nice rooms, which were a good size, friendly staff, and a nice indoor swimming pool too
even though the hotel is near the road, it is fairly quiet
Lots of nice hot coffee in the foyer, and a good breakfast
No complaints at all

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review, October 26, 2013
Thank you for taking the time to write a review on TripAdvisor. We are delighted to hear you enjoyed your stay. It is excellent to hear you had the opportunity to enjoy our fully renovated heated indoor pool. Thanks again and hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 7, 2013

Really bad smelling rooms. Make sure to check that sliding door is locked if you're on bottom floor. Carpets were worn out and dog hair apparent. Spiders in shower. I thought it was pricey for a best western but it had a great rating. I'll never stay there again if on business in Keene and would pay more money to stay somewhere that isn't falling apart.

  • Stayed October 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review, October 26, 2013
Thank you taking the time to write a review on TripAdvisor. We appreciate reviews of any type because we accept constructive criticism, We apologize you were not 100% satisfied with your stay. As you mentioned this is very irregular at our hotel and would implore you to give us another chance. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA Area
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 7, 2013

Stayed here often, but beware. Requested a front room but received a back room that looked at the roof with vents and cinder blocks holding cables. Sofa was stained and broken. Tiles in bath were broken. Now the good stuff; NO HOT WATER, we had to shower on a different floor far from out room which caused delay so we missed breakfast. Management seem to not to care. Even though we had good experiences here in the past, we will now consider the hotel down the street.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review, October 26, 2013
We appreciate your review. We deeply sorry you were not satisfied with your past stay. We hope in the future you will return, so we can give you an excellent hotel experience like we have in the past.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Big Bear Lake, California
Top Contributor
84 reviews 84 reviews
29 hotel reviews
Reviews in 39 cities Reviews in 39 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed October 6, 2013

I had an appointment in Hancock, NH the evening after arriving into Manchester on a red-eye flight from CA. I stopped by the hotel early and told the front desk that I just arrived. They went out of their way to get our room ready so that we could check in early (even though check-in isn't until 3pm). Now that's customer service! We had a great night's sleep, like before. I also used the fitness center the next morning, before breakfast, and felt great! The breakfast was excellent, so if you went away hungry, it's your fault! This hotel is definitely my go-to place when I'm in the area.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review, October 26, 2013
Great review thanks! We are glad you chose us on your cross country visit. As you mentioned the customer service we offer is second to none. We hope you had a good trip to New England. Thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heredia, Costa Rica
Top Contributor
67 reviews 67 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 6, 2013

Actually, my mother and sister stayed there recently for two nights. I joined them for breakfast and dinner there and spent time in their rooms.

This is a very large place - it's been added on to several times over the years that I have known it. Still, it is clean and efficiently run. Everybody is very friendly and helpful. I did not get in the pool, but it looks lovely. Parking is ample and the location is easy to find and convenient from any direction.

Breakfast is included with the room and was surprisingly good. OK, it wasn't cooked to order, but was an entirely acceptable buffet to start the day. There was plenty of coffee, scrambled eggs, sausage patties, french toast, cereal. toast, etc.

The rooms were very clean and well appointed and had a small frig, microwave and coffee maker.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review, October 25, 2013
Thank you for the review. As you mentioned we are constantly updating our property. We recently just finished a full renovation of our indoor heated pool. We love to hear from families that enjoyed their stay with us. Hope to hear from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, New Hampshire, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed September 28, 2013

-and every time I stop in here I am treated like I am at home. Excellent breakfast, helpful staff. Just really nice accommodations. Pool and health room, this place has it all and Waxy's the on premise restaurant is a little piece of heaven. Great food and drink. I can't wait to go back. Thank you Best Western to make living on the road a bit easier to take.

Room Tip: I love the rooms overlooking the quad- quiet and pleasant!
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTBESTWESTERN, Manager at BEST WESTERN PLUS Sovereign Hotel, responded to this review, October 25, 2013
Thank you, we always love to hear the voice of our loyal customers. With all the amenities we offer we can accommodate guests for whatever reason of travel. From family vacations to business travelers like yourself we go above and beyond to accommodate every guest. We look forward to seeing you on your next trip, thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to BEST WESTERN PLUS Sovereign Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Sovereign Hotel

Address: 401 Winchester St, Keene, NH 03431
Phone Number:
Location: United States > New Hampshire > Keene
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Keene
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Sovereign Hotel 3*
Number of rooms: 128
Official Description (provided by the hotel):
Currantly under renovation for lobby and breakfast area..Till april 30.2014 ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Orbitz, Priceline, getaroom.com, Expedia and Hotels.com so you can book your BEST WESTERN PLUS Sovereign Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Keene
Keene Best Western

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS Sovereign Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.