I saw the review from "larry008" from NYC, and had to respond. As someone who lives in Brattleboro, and has for years, I feel compelled to correct what, in my opinion, is this guy's seriously sour-grapes review of The Works. Where to begin: Well, in general, friendly service and high quality food don't tend to be synonymous with Brattleboro, unfortunately. But The Works seems to be trying to change this sad state and raise the bar. Their bagels are nothing short of *amazing*--the best outside of NYC (and better, in my opinion). Their grilled artichoke paninis are so good my kid insists on ordering one for breakfast. I can't speak to the egg/sausage sandwich larry008 referred to, but their smoothies rock (again, my 13 y.o. actually goes downtown just to get 'em!). Their muffins are moist and tasty, and the coffee is pretty good.
Service? Um, excuse me, Larry, but service is *much better* than "ok." In fact, the people there have been unreservedly friendly. One time we came in to buy bagels, and they were out of sesame, so we started to go, but the baker came out, heard our plight and said "If you wait, literally two minutes, we've got fresh sesame bagels ready for you." We waited. They gave us a "baker's dozen." I won't name names, but service at a nearby establish doesn't come close. Now, as far as locating across the street from a well-respected bakery/cafe--why would they do that? Um, let's see, geez, that's a tough one. Oh, wait, I know: how about: It's a free country? Unbelievable that someone would list location near a competitor as some sort of black mark. Oh, and in terms that even the slow can understand, more competition is actually *a good thing*. It tends to raise the standard by which everyone is held. It'd be one thing if this place was Starbucks, but it's a local "chain" that sources food--and people--locally. And hello, ever heard of competition? Without competition, Amy's has been the only game on Main, so now maybe they'll raise some of their standards as well (great baked goods--but sandwiches have been really hit and miss, to downright bad in my experience). Larry says that The Works compares unfavorably to Amy's, but doesn't actually mention anything positive about the other place other than it's "respected." Um, yeah.
Wait, one more thing: The Works has a nice atmosphere that's tastefully appointed in cool "rural chic" style. The place is spacious and comfortable, and is inviting to readers and laptoppers alike. There's also no waiting around for seating--unlike Larry's much vaunted "well-respected" establishment across the street, where it can take a loooooooong time to get a seat in the cramped indoor dining area.
You want a decent sandwich or bagel for a decent price? This is the place to go.
Zero complaints, and it's good to see a new business in a town where businesses have been folding at an alarming rate.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.