My husband and I stay in Jackson a few times a year, but this is the first time we chose to stay at the Wentworth. Our favorite inn was recently sold, so we thought we'd give it a try. It is in a picturesque location in Jackson, but it was extremely difficult to find our unit that was adjacent to the inn, as we arrived at dinner time, and there wasn't anyone willing to escort us. The outside lighting and signage was very poor.
After many phone conversations with Pat prior to booking at the Wentworth, we decided that the unit, boasts more luxurious amenities, was the place for us to celebrate our milestone anniversary. Immediately upon entering the building, and our room, which was well appointed, yet a little dated, we both noticed a very strong animal odor. We were completely taken back by this because we were assured that the Wentworth was a 'Pet Free' inn, as it stated on their website. However, as the night progressed, we were certain that we heard a dog barking as we were getting ready for dinner. Shortly after we had gone to bed, after a lovely late dinner, we heard a dog pacing back and forth above us, jumping from the bed to the floor, and again we heard barking, clear as day. It kept us up throughout the night, and as the night wore on I had to take my allergy medication. To clarify, I was more than persistent with Pat regarding their no pet policy before I booked this weekend as I am extremely allergic to animals, and cannot tolerate pet dander.
Low and behold on Saturday morning as were heading up the stairs into the building after just having had breakfast, were greeted by an older gentlemen who was coming down the stairs with his giant DOG! He was shushing the dog who pounced at us and began barking loudly as we passed. Of course now our inclination regarding all the noise and smell from the night before had been validated, and we were livid to say the least. We immediately called the front desk to ask if they were indeed a pet free facility and again Pat assured us they were. I told her about the man and dog and she said she would look into it. I even gave her the make, model and color of the car as I watched him and his DOG leave. I wanted to give the front desk all the details I could to support our accusations. Pat was pleasant enough, but didn't seem surprised really. She said she would look into it for and us. I explained how upset I was because we got little sleep the previous night because of all the barking, pacing/jumping that the dog was doing overhead, and my allergies were at their worst. We went out for the day to explore, and upon returning we literally bumped into this same man and his giant DOG again in the entry way near our room. My husband asked the man if he and the DOG were staying in our unit, and his reply was, "Why yes were are, on the top floor." Needless to say we were flabbergasted!
We immediately called down to the front desk and spoke to Charlie telling him what we had just encountered, and debriefing him about my earlier conversation with Pat regarding the man and his DOG. While he was nice enough, his only solution to this person breaking hotel policy, was for us to change our room (it's now 7pm and we are just about to go for dinner) and relocate to their only available accommodation which was a condo. Really? Our romantic anniversary weekend that we planned for so long, and he wants us to spend it in a family condo? It became very obvious to us that they knew full well that this man was in fact staying with his dog at the inn. And yet again, we had another sleepless night with the dog barking and pacing back and forth above us. What's even more exasperating than that, at no point did they apologize or attempt to move this man knowing that he was supposedly breaking policy.
Upon check out, and after much discussion with Pat, we were given a comp for one lousy night. After calling the next day and speaking with the manager, we were told that even though they list on their website that the inn is indeed pet free, they do in fact allow pets on a case by case basis. She stated that she would take the matter up with the owner when he returned from vacation and get back to me regarding a more comparable solution, which of course never happened. Bottom line, advertising that you are a PET FREE inn, when in actuality you are not, is deceptive. And the manner in which you dealt with this situation, was dishonest. We would never stay here again. We would caution anybody who has an aversion or allergy to pets to think twice before booking here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.