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“Nestlenook Closed” 5 of 5 stars
Review of Nestlenook Estate & Resort

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Nestlenook Estate & Resort
Dinsmore Road, Jackson, NH 03846   |  
Hotel amenities
Ranked #12 of 17 Jackson B&B and Inns
Massachusetts
1 review
“Nestlenook Closed”
5 of 5 stars Reviewed September 2, 2009

We traveled to Nestlenook anually and enjoyed the accomodations and the grounds. We were contacted last night advising us that they will not be able to honor the reservations we made a few months ago for the 3rd week of Sept. They mentioned new fire codes would not allow them to get an occupancy certificate. When I questioned if they would re-open at some time, they stated it depended on how the re-organization goes. They are closed as of Sept 7th. Not much notice to find another location for a full week.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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55 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Boston, Massachusetts
Senior Contributor
42 reviews 42 reviews
38 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 28, 2009

Stayed at the Victorian Village with wife and two small children. Apartment / condo was large, very clean and well appointed. Due to all the negative comments, I was getting a little worried, but the actual sleeping and living quarters were great. However, the actual grounds throughout the entire facility were a total, disgraceful mess. It appeared the entire property was under construction, yet there wasn't any sign of actual construction going on. Everything was over grown - gardens, lawns, etc....outside was a total eyesore. Another couple that we were travelling with mentioned that their key season was winter so everything was normally covered with snow during that time...good thing.

Inside of the property was fantastic - far exceeded expectations. Outside grounds were a disaster and showed ample neglect. I fear that the outside upkeep (or lack there of) will eventually creep into the actual properties. Overall, was a good experience.

  • Stayed August 2009, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Connecticut
1 review
1 of 5 stars Reviewed August 12, 2009

We have stayed twice in Victorian Village and saw the Grand Victorian being built, so we couldn't wait to stay there. We stayed in the master suite which is very spacious and nicely decorated, love the full kitchen. Here’s everything wrong with it.

1. The Smell; At first we didn't notice because the air conditioning was turned up so high, but after the room was at a normal temp. the smell got very strong. It was like dogs and cats had there way with the place. As the weather got more humid we could even smell it in the front foyer when you first walk in. When we complained the response was “it’s the owner’s dogs”, sorry. Apparently the owner lives in the adjacent suite.
2. The jacuzzi didn't work so they sent maintenance to fix it while we were out. They said if you press the wrong buttons it will need reprogramming which only maintenance can do. When we got back it was still not working, the front desk said maintenance fixed
it and would send them back. It was after 10:00 PM when they offered to come back, too late when kids are sleeping. Maintenance came the day we were leaving saying her horses needed hay that’s why she couldn’t come earlier, the office manager just quit and blah, blah, blah. Very unprofessional.
3. Very noisy – the refrigerator was extremely loud, there was loud banging and dragging noises in the night.
4. They seem to be doing a lot of work on Victorian Village – painting, added swings, and hammocks were very nice. The Grand Victorian’s grounds were very unkempt. One day there was insulation all over the lawn.
5. No daily maid service, unless you want to pay an additional $20. per day. At the rate they charge there should be maid service.

Needless to say we won’t be back. Good service is everything and this place is definitely in need of it.

  • Stayed August 2009, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Massachusetts
1 review
1 of 5 stars Reviewed August 10, 2009

We planned our vacation last April to stay at the Nestlenook this upcoming weekend. When booking our rooms we made sure several times that they would continue to have shared amenities with Nordic Village..they assured us that they would, as we had several young children with us and that we really wanted to make sure we would have access to all the child amenities Nordic Village offered. Well through doing an internet search last week we found out that they no longer share amenities..which terminated July 1st of this year. When we called Nestlenook to question them about this change they indicated that the properties no longer shared amenities as of July 1st. We requested that they immediately refund our deposit..which they have refused to do because we are within the 14 night cancellation window..but had they notified us of this change when it occured we would have cancelled way back in July. So..we are now out their "processing fee" one night's stay for two rooms ($500) and the additional money we have had to spend booking Nordic Village so close to our vacation ($200). I strongly recommend you stay away from such an unscrupulous establishment!!!

Stayed August 2009, traveled with family
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Boston, Massachusetts
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 9, 2009

My fiancée and I stayed at this property in June, and we had previously stayed at the actual Nestlenook Bed and Breakfast. (They are all on the same property) My only complaint really is that there were kids allowed at the Grand Victorian property. Upon booking this wkd getaway, I knew there were kids allowed, but didn't know that they would be all I heard all wkd :) you see, at the Nestlenook B&B there are no kids allowed.

(You can read my review of the Bed & Breakfast to compare)

Let's start with the room- lovely, VERY clean, great views of the mountains (you have an enclosed porch with a grill, but there isn't much room out there, it's a little claustrophobic) the bathroom was fabulous- it was HUGE! Mirrors over the Jacuzzi and very long in length. I don't do Jacuzzi’s but for someone that does this is a dream come true. There was a nice canopy bed with a 60 inch flat screen. There is a tiny sink with a tiny fridge * you will need to stock up on food and drinks prior to arriving as there is nowhere on the property to even get a drink.*

Here is where I preferred the Nestlenook B&B- they have a full kitchen downstairs and an entertainment room with a pool table, darts, and games. (there is never anyone around, as there are only 5 rooms there) you are basically isolated @ the Grand Victorian which isn't a bad thing- but we would have preferred the option to wonder about and grab a muffin here and there. Don't get me wrong, you can still use the property outside (pool, swan boats, hot tub) so it is a nice place to stay. We had crappy weather but nothing new here in New England especially these days! We made the most of it and drove into North Conway where we shopped, ate and walked around. Horse feather’s was a great place to eat and have a few drinks. Other than that there really isn’t much to do. It was very relaxing. I highly recommend taking a ride up the Kangamangas highway and taking in all the sights and flumes.
So if you are going away with the kids- this is your place, if you want quiet and no kids- Nestlenook B&B is your place.

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Nashua
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 8, 2009

We stayed two nights for romantic getaway weekend. We stayed in the village area, not in the historic inn. We had nice views from our balcony and the room was large with a two story ceiling. The bed was king sized with an inviting faux bear skin cover. The bed was comfortable and the bathroom had a jacuzzi. The room is heated by the fireplace and it worked very well. The maintenance and upkeep of the room was lacking however. The shower door did not close easily and the cabinet holding the refrigerator had doors that did not close properly. Maid service is not provided daily and this was never explained on check-in. The outdoor activities are fun. The ice skating pond is large and has a nice gazebo with hot chocolate available. The snowshoe trails are not well marked but the terrain is scenic. The sleigh ride was unique. The grounds are pretty at night but the walkways were a little treacherous.

I think however if the inn wants to retain its luxury, and they do charge like it is, they need to shore up their attention to details.

  • Stayed February 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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MA
1 review
3 of 5 stars Reviewed March 4, 2009

This was our 6 th stay at Nestlenook Farm. We did not like the changes that the new owners have put in place. The original owners always did a fantastic job of keeping up the property and making it a "luxury" resort.

The new owners seem to be deferring maintenance. The inn was not as clean as it had been in the past. There is no hot breakfast served, only a continental breakfast which is adequate. The staff does not seem to have the same welcoming personality as the previous staff did.

The heated pool is no longer open due to "cost factors". That is one of the major reasons we loved Nestlenook, was the heated pool in winter. The grounds are still lovely and lit up at night which gives it a magical glow.

Overall for the price, I'm not sure if it really is worth the money. I hope the new owners start keeping up with the maintenance and cleanliness of the property.

  • Stayed January 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Nestlenook Estate & Resort

Address: Dinsmore Road, Jackson, NH 03846
Location: United States > New Hampshire > White Mountains > Jackson
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #12 of 17 B&Bs / Inns in Jackson
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Deep in the New Hampshire White Mountains, near historic Jackson Covered Bridge and along a tree-lined country road, you'll find a place you have searched for all your life, Nestlenook Estate and Resort. The Resort consists of 65 acres of groomed and natural beauty, presided over by a 200 year old Victorian Gingerbread Inn and set atop a knoll, luxurious Victorian Village and Grand Victorian overlook the estate. At its center, Nestlenook Estate and Resort features Emerald Lake, which is stocked with trout for fly fishing and the idea spot to enjoy the swan boats, row boats and gondola. In the winter, the frozen Emerald Lake is zamboni groomed and turned into the best outdoor skate park in the state. On an island in the lake is the fully enclosed warming center for guests to warm themselves by the fire with a nice cup of hot chocolate. Nestlenook Estate and Resorts is located adjacent to the Ellis River and features beautiful gardens, peaceful gazebos and majestic mountain views. No matter what the season, Nestlenook Estate and Resort is fun for the entire family. ... more   less 
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Also Known As:
Nestlenook Estate Hotel Jackson
Nestlenook Estate And Resort
Nestlenook Inn

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