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“wow, for the cost not again” 2 of 5 stars
Review of Nordic Village Resort

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Nordic Village Resort
3.0 of 5 Resort   |   Rte. 16, Jackson, NH 03846   |  
Hotel amenities
Ranked #3 of 3 hotels in Jackson
Norwich, Connecticut
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“wow, for the cost not again”
2 of 5 stars Reviewed February 19, 2013

The check in process was the best, great service. It went down hill from there.

- Stayed in a 1BR with King Bed and Jacuzzi, This is a simple 1 room Condo with a king size bed, nothing spectacular about it. There was a Jacuzzi Tub in the bathroom however it never was used because there was NO HOT WATER. I can not believe that they have a community Hot water Heater to service anywhere between 3 to 9 rooms.

- The fireplace worked off of a thermostat, as you turned the heat up, the flames would rise in the fireplace, nice. But oh boy, if you left the fireplace on for 10-15 minutes you were sweating and it took hours for the room to cool down even with an overhead fan.

- King size bed was nice, but the pillows seemed like they had the mumps.

- No housekeeping or maid service even in 4 days, You have go to be kidding me

Room Tip: Do not choose this hotel or if you wnat to do not opt for anything more than a small room, no Jacuzz...
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManageratNordic, Manager at Nordic Village Resort, responded to this review, April 23, 2013
Your review is very much appreciated. I do apologize that your most recent stay at Nordic Village did not meet your expectations. By the room description it sounds as if you stayed in a penthouse. The rooms in these buildings can be rented out as three different room types or all together as a 3 bedroom. Each stack does share one hot water heater. We actually replaced the hot water heaters a couple of years ago to a more efficient, on demand type. Also, all of our linens and pillows have been replaced and are very high quality. I am sorry that you were disappointed about no housekeeping service during your stay. Since we are condominium resort, we do not have a daily maid service and our front desk associates are diligent about letting our guests know. I am sorry that was not communicated to you. We do change towels out after two nights for anyone staying three nights. We also do a linen change on the 4th day if a guest is staying 5 - 7. Thank you again for feedback.
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296 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
Boston
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 14, 2013

We recently stayed for 2 nights at nordic village but will never stay there again. We bought a promotion from EverSave that was supposed to be half off but found out quickly that wasn't true. The units they use for these sort of deals are horrendous. They are dirty, not safe and totally outdated including their very uncomfortable furniture. Just a couple of examples; an outlet was pulled out of the wall that is obviously not safe if you are traveling with children; a hole in the wall with tissue stuffed in it and the furniture especially the couch & bed is so uncomfortable. I can't believe they would not only let people stay there but actually falsely advertise how much these suites are worth so they could promote them. Besides the great location they have nothing else to offer.

Room Tip: Stay away from the units that are owned by nordic village and the cheaper rooms.
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred, Maine
1 review
5 of 5 stars Reviewed February 14, 2013

My wife and I spent a couple of days there this week. The rooms are spacious, well appointed and clean. The gas fireplace adds to the winter charm of this loaction with great views of the monutains and country side. The best testomonial I can give Nordic is my wife loves to shop but she enjoyed this resort so much we never went into North Conway to shop during our stay. Cannot wait to return.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Southwest Harbor, Maine
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 8, 2013

From the moment we walked into our spaciously lavish room we were impressed and continued to be even more-so as we explored it further; raised 4 post king size bed (with step stool), kitchenette, gas fireplace, large walk in closet, 2 person garden tub, separate toilet and shower area and a balcony with an amazing mountain view. Despite the room's attributes and charm.....the outdoor heated pool called to us. Great fun swimming with snow all around you. We didn't take a dip in either of their 2 outdoor hot tubs. Because Nordic Village is so close to everything; taking short jaunts to North Conway and Mount Washington were incredibly easy. Although the intent of our getaway was a quiet romantic one there is also LOTS to do for those seeking skiing, snow shoeing, or snowmobiling adventures. So it seems to me that whether you are looking to relax or explore the area Nordic Village should be your home away from home.

Room Tip: We stayed in one of The Chateau rooms at the top of the property. Well worth the treat!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Barrington, Rhode Island
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 8, 2013

The Nordic Highlands Penthouse was lovely - it was our 3rd stay and we are always pleased. Helpful and friendly staff - quick response to all of our requests (for example: we asked for a toaster and someone arrived within 5 minutes with a shiny new one!) The penthouse rooms are extremely tidy and clean and the bathroom is immaculate. We never had a visit from housekeeping during our 4 day stay in November, but it did not matter, as you can visit the desk building for towels and coffee replenishment. The Mountaintop Fitness Center is great - lots of equipment and the outside hot tub is fun in the snow - great view as well...we also discovered the dry sauna downstairs - especially nice, as there are few other people there in the early Winter. We did encounter @20 wild turkeys several times each day near our unit - they were not interested in moving along immediately - it was fun to see them!

Room Tip: Penthouse suites are quiet and have panoramic views - no elevators, so you must climb several flight...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quincy, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 4, 2013

Stayed over long weekend in February 2013. Resort is nicely located a short drive from Jackson Town which has restaurants activities etc. ( I prefer this location to staying in the hustle and bustle of North Conway) The 1 bdrm we stayed in had a full kitchen, living room with sleeper sofa and a bdrm with king size bed which made for a comfortable stay for our family of four. The resort runs up a large hill/ mountain which provides nice views for I assume most or all of the rooms at the resort. The rooms are clean and comfortable but really do need to be updated. (old furniture, old appliances, rugs etc.) Every room as well as the indoor pool area and rec room have fireplaces however they cannot be used because the fire marshal has ruled them unsafe until repairs are made. I was aware of this prior to booking however it appears this problem has persisted for a while and I wonder if there is any concrete plans in place to fix them as I am sure it is a costly repair. The indoor pool and heated outdoor pool were nice however the 2 hot tubs (1 outside 1 inside) were old and many of the jets were not working. The adjacent recreation room which appeared to have arcade games and some table games was under renovation however no one informed us of this upon booking or check-in. Overall this resort has it's positives and negatives however with some investment in updating and repairs it could really be a gem.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Troy, NY
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 4, 2013

We stay at the Nordic Village smply because, for the price of a week, we don't get all the amenties any where else. We've been going so long, we know which condo we like and get the same on. This past time we were delighted to see the couch and chair had been updated. Loved the chair with the otoman. Last trip the bed and TV had changed. Now had a 55" flat screen. Yes, there is stilll more that needs to be updated (curtains and bedspread for instance) but as I said it's a great condo for a long stay, Weekends are a little expensive. The biggest complaint I have is the outdoor hot tub in the Mountain Club. It is the same hot tub that was there my first visit in 1995. It has maybe 2 or 3 jets that work and the tiles around the top came off years ago. I'm not sure why they haven't replaced it yet. Other than that everything was in working order, which sometimes it is not. I love, love the fitness center and the outdoor hottub there. Also the suana is there. Many times throught the years there have been lights that don't work or the fireplace won't come on in the condo, but we call the front desk and it always is fixed the same day. If people don't tell them when they check out or check in they won't know. We will go back again with the hope that the hot tub will be replaced!

Room Tip: Call and talk with the place about what condos are where and what they have, then make the reservati...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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ManageratNordic, Manager at Nordic Village Resort, responded to this review, March 15, 2013
Thank you for your review. We appreciate your comments and concerns. We do realize that the hot tub at the Mountain Club needs replacing in the near future. We have been busy on other capital improvements, such as winterizing the Pavilion game room and making it a 4 season amenity. Although we may not have a chance to replace the hot tub this year, it is definitely on our list of projects. Thank you again we do hope to see you soon.
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Additional Information about Nordic Village Resort

Address: Rte. 16, Jackson, NH 03846
Location: United States > New Hampshire > White Mountains > Jackson
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #3 of 3 hotels in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Nordic Village Resort 3*
Official Description (provided by the hotel):
Enjoy indoor and outdoor heated pools, outdoor hot tubs, nightly bonfires, game room. We have a variety of lodging choices to accommodate your family's budget and have designed and oriented each of our units to provide you with maximum privacy and some of the finest views of the Mount Washington Valley. Choose from townhouses, suites, one and two-bedroom units, penthouses, to the elegance of our Chateau units at Highland Ridge. We also have pet-friendly units. We are the closest property to Story Land and just minutes away from tax-free outlet shopping, Mount Washington, and all White Mountain Attractions. Give us a call this Spring, we are offering some wonderful packages at great rates. ... more   less 
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Also Known As:
Nordic Village Hotel Jackson
Nordic Village Jackson

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