We stayed in the Avon room. We had really been looking forward to our stay. We were really disappointed! The room looked great in pictures but not as nice in reality. Looks a bit tired and grubby. It was raining very heavily and as Avon is a the top of the house it was very noisey. The fireplace was leaking rain.
Dinner was really expensive. The dining room really needs a refurb. The ceiling had rain water pouring through it. All the waitress did was put containers under it. We were right next to the leak and there were loads of empty tables but no offer to move us. The chef ruined the lobster dish, it was completely dried out and rubbery.
Breakfast was a joke, I asked the waitress for maple syrup with my pancakes when I placed my order. When they arrived no syrup. I asked again. 5 mins later still no syrup. Despite the fact I looked really cross and wasn't eating my breakfast all 3 members of staff including a manager continued serving everyone else but our table. In the end I got up and stood in the kitchen entrance until someone paid attention to me. By this point I had stone cold pancakes and no one offered to heat them. Both meals had poor service and poor food.
We won't be returning or recommending!!!
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