I've been in the area since 2005- having experienced the hay day of Bagel Basement as a student and the unfortunate but necessary closure. Back in the day, Bagel Basement was a place that could handle crowds of students and serve them delicious breakfast sandwiches and a vast selection of drinks (please bring back the Gatorade). Now, it seems that the service has declined substantially.
While the quality of the food remains high, there have been quite a few times that my experience has been less than ideal. On multiple occasions, there have been only one or two employees working at peak hours during the weekends--and on one rather tragic Saturday there were only six bagels left by noon (and this is BEFORE the football team walked in). The stories of bad service are widespread and it is sad to see such a reputation quickly decline.
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