We stayed at this hotel last Memorial Day weekend and were happy. Things have gone downhill since. The electrical wires in our room were hanging out of the wall socket. The door trip to the adjoining room was broken. The heat was stuck on. When we entered the room it was unbelievably hot. We tried to call front desk, but the phone cord was connected to itself with a frayed cord. Went and told front desk of issue and we were told that maintenance would be sent down when available. It was time for my kids to go to bed. We slept with the window open all night and had to keep on getting up to close it or open it to get a comfortable temperature in our room. The bathroom walls and floor were filthy. The picture in the room had filth that had dried dripping down it. The pool floor has brown on it that can be clearly seen from the breakfast area overlooking it. The top step on the pool ladder is green. We reserved a pet-friendly room, but the rate was not final. There was an additional charge of $14 at check in. I booked through the Best Western website. Why not charge it all at once? Because they want the rate to look more competitive that those that disclose the fee up front. That was unfair advertising. We will not stay here again. We will go back to staying at the other chain in Littleton for double the price. It is worth it.
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