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“The bestest ever!” 5 of 5 stars
Review of BEST WESTERN White Mountain Inn

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BEST WESTERN White Mountain Inn
2.5 of 5 Hotel   |   87 Wallace Hill Rd, off I-93 Exit 38, Franconia, NH 03580   |  
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Stay 2X get $50 gift card
Ranked #4 of 5 Hotels in Franconia
scranton Pa
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“The bestest ever!”
5 of 5 stars Reviewed June 17, 2013

Me and my family stayed here for a week and we absoulty loved it! The staff is wonderful and very helpful! Breakfast is fabulous, sausage,eggs, fresh fruit and much more! Dog friendly and they even give you a care package for youre animals! Will be back very soon and we can't wait! Thanks to the staff at Best Western!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review, June 24, 2013
Thanks so much for the feedback! It’s always great to hear from our guests and we are glad you had a nice stay and enjoyed the breakfast. Thanks again for staying with us, and we will look forward to seeing you soon!

Sincerely,
Tina Shah
General Manager
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334 reviews from our community

Traveler rating
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    73
    45
    38
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Worcester, Massachusetts
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed May 4, 2013

Our stay at this hotel was such a disapointment. The place, which is undergoing outside renovations, should have spent the money on renovating the rooms and hiring people that know how to clean. This was so untypical of the Best Westerns we have stayed at. There was only a sheet and a dirty bedspread on the bed....so gross. No blanket...even though we had requested an extra blanket. Guess they don't have blankets. The bathroom was dirty and the door handles were acutally slimy. The room was disgusting and we should have left, but not knowing the area we did not want to drive around in the dark. We complained to the "manager" at the desk in the morning and I questioned her about the bedspreads...were they washed between guests..at first she said yes.and she finally admitted that no, they were done maybe between every 5 or 6 guests. My guess is that they only get washed once a year by the looks of them. This is just an awful pratice...who wants to sleep in the same bedding as the last 5 people that were there ? The worst part....the next day, my husband broke out in a rash and looking closer, it looked like bites...after a trip to urgent care, low and behold ...BED BUGS ! i called the hotel and asked for a refund, but was told that the Manager said no. They eventually ended up giving us 1/2 back. Wonder if they want our bill for Urgent Care ? Stay far far away from this hotel !!!!

Room Tip: DO NOT stay at this hotel !
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  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review, June 4, 2013
Sorry to hear you weren’t satisfied with your stay, and our delayed response to your comment. We routinely have full inspections at our property and had our most recent inspection 2 weeks ago – no evidence of bedbugs were found and the inspection report is available for review at our hotel. We strive to make sure all of our rooms are cleaned to the highest standard and our staff takes great pride in our hotel cleanliness. While we were disheartened to read your review, we do sincerely hope to have an opportunity to serve you in the future.

Sincerely,
Tina Shah
General Manager
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Gilford, New Hampshire, United States
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 18, 2013

This Best Western was pnly $99 for a Saturday night stay and included breakfast, a hearty one at that. Belgium waffles, eggs, sausage, cereal, pastries, bagels, english muffins, muffins, juice and of course coffee. Another big plus for me is that pets are welcome. Our room was clean and the hotel staff were very friendly. Being so close to Cannon Mountain it was nice to not have to drive forever after a day of snow shoeing and skiing.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review, March 26, 2013
Thanks for visiting us! We put that extra special care into our breakfast presentation, so we’re excited you enjoyed it so much. Next time you’re in the area (for skiing, or otherwise) stop in and say hello.

Sincerely,
Tina Shah
General Manager
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Knowlton, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 16, 2013 via mobile

I have been to this Best Western many times and have always been very satisfied. For the last couple of years we have headed down for a mini Christmas vacation and shopping. We have stayed here and always felt welcome. It's hard to beat the value for the area as well.

It's only 10 minutes or so from Littleton so it's close to everything. This was the first time we had been since the renovations had been started. The outside was looking very nice and nice to see the breakfast area had been expanded.

I really have never had any complaints with this hotel. Very friendly check in and always helpful at the front desk. The breakfast is more than adequate. The rooms we've been in have also been very clean.

I would recommend this hotel to anyone who wants a great value hotel for the area.

Stayed December 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review, March 26, 2013
Hello There,

Thanks for your glowing review! We work hard to make sure all our guests feel welcome, and we’re so appreciative you were able to share your feedback. Glad you enjoyed our renovations as well!

Sincerely,
Tina Shah
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, Rhode Island, Usa
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 4, 2013

This hotel was terrible. Our room smelled of sewer the big window we thought waa in our room was actually a wall with a curtain over it. The part that was actually a window was half the size of the curtain. The hot tub and pool is not what is displayed in the photos. Not even close.. the continental. Breakfast was a joke and you had to make it yourself. We woke up to the ound of a bog barrking down the hall. Wich wasobviously left alone in the room. I am very unsatisfied with this hotel and will not reccomend this place to anyone.. I will never rwturn hwre again id rather sleep in my car

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review, March 6, 2013
Sorry to hear you had a poor experience during your last stay. Our hotel staff does our very best to accommodate any guest complaints during their stay and we follow up on our reviews very closely in this forum. We are always working to improve guest experience and appreciate any and all feedback.

Sincerely,
Tina Patel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN White Mountain Inn

Address: 87 Wallace Hill Rd, off I-93 Exit 38, Franconia, NH 03580
Phone Number:
Location: United States > New Hampshire > White Mountains > Franconia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Franconia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN White Mountain Inn 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
The BEST WESTERN White Mountain Inn is an outdoor enthusiast's dream! Located in Franconia, this New Hampshire hotel proudly offers the best in customer service and amenities at an affordable rate. Guests staying at this Franconia inn will be a short distance from Cannon Mountain Ski Park, Loon Mountain Ski Resort and the Wildcat Mountain Ski area. Other nearby outdoor activities include hiking, biking and golf. Favorite attractions in Franconia include the Mount Washington Auto Road, Mt. Washington Cog Railway and Santa's Village. This Franconia, New Hampshire hotel offers spaciously-appointed guest rooms, each complete with high-speed Internet access and cable satellite television. This 100% non-smoking hotel features a complimentary hot breakfast each morning. Additional amenities at this New Hampshire inn include an larhe heated indoor swimming pool and hot tub, fitness center, steam room and guest laundry. Business travelers will appreciate the hotel's business services and meeting facilities. Pets are welcome with restrictions. For superior customer service and a convenient location in Franconia, New Hampshire, make a reservation at the BEST WESTERN White Mountain Inn! ... more   less 
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Also Known As:
Best Western White Mountain Hotel Franconia
Best Western Franconia
Franconia Best Western
Best Western White Mountain Resort
BEST WESTERN White Mountain Inn Franconia, NH - White Mountains

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