We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“great place to stay” 5 of 5 stars
Review of Stonybrook Motel & Lodge

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Stonybrook Motel & Lodge to your Saves list
Stonybrook Motel & Lodge
2.0 of 5 Motel   |   Route 18, Franconia, NH 03580   |  
Hotel amenities
Ranked #3 of 5 Hotels in Franconia
Certificate of Excellence 2014
Bechtelsville, Pennsylvania
1 review
“great place to stay”
5 of 5 stars Reviewed September 8, 2010

stayed on sept.4th with friends on motorcycles very nice owner and a very nice place to stay after a long day on the bikes.

  • Stayed September 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

214 reviews from our community

Traveler rating
    123
    40
    32
    9
    10
See reviews for
49
52
6
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed August 25, 2010

When we arrived at the motel with our printout of our reservation we were told by the owner that the checkout time is one hour earlier than what was written in our reservation and the price is higher. We couldn't believe that they would not honor our reservation but that is exactly what they did. There was nothing we could do. We couldn't cancel because we'd have to pay for our stay anyway (that is the cancellation policy). We were cheated and lied to and we felt awful. Besides that there were a few more incidents in the 17 hours we spent at this awful motel:

The blinds were missing on one of the windows in one of our two rooms. I called reception, without a second of hesitation the owner lied "we don't have blinds on our windows". I answered: the other window in the room has blinds, the 2 windows in our second room have blinds, the window with the missing blind has a rail for the blind. The owner did not apologize for lying. She just said she'd see what can be done.

In the morning, there was no one in the breakfast room. The orange juice was finished, there was no bread to toast, no tea. No one came to clean up. We had to go to reception and ask for the missing foods. It took some time till someone came. Meanwhile, we talked to another couple who had spent the night at the motel. They too could not believe how bad the service was. They said the beds were so bad they couldn't sleep all night. They could not understand how this motel got such great reviews. We can't either.

The swimming pool was supposed to open at 10:00 am. It was not. We had to go to reception and ask that they open it.


I suspect that the wonderful reviews for this motel were written by the family members of the owners. It's a shame there is no way of knowing if you can or cannot trust reviews.

  • Stayed August 2010, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay Harbor Islands, Florida
1 review
5 of 5 stars Reviewed August 23, 2010

The rooms were clean and spacious. The grounds were very nicely maintained with an indoor and an outdoor swimming pool. There are beautiful mountian views and a creek running through the property. The location is conveniently located near some of the White Mountains' best attractions. Just a short drive to the Flume Gorge, Echo Lake, and the Mt. Cannon tramway. This was a great place for the entire family (my wife, two young children) to use as a base for exploring the area. The make your own waffles was a pleasant way to get a quick bite to eat before a day of hiking. The staff was courteous and helpful from the moment I called to make a reservation, through check-in, and check out. I would recommend this motel to anyone wanting to explore the White Mountains area.

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woburn, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 23, 2010

Clipper City Corvette Club annual weekend at Stonybrook is always a flawless event,
Mike and his staff cater to any of our needs, and the lodge is a great meeting place for any large group.

  • Stayed August 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Top Contributor
232 reviews 232 reviews
43 hotel reviews
Reviews in 96 cities Reviews in 96 cities
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed July 12, 2010

While the hotel room is a little dated as far as looks, this is still a comfortable place to stay. It is in a good location. The staff is very friendly. Nice view of Cannon Mountain.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Vermont
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 5, 2010

Excellent service, nice room, great price. The Innkeepers went above and beyond by giving us bagels, muffins, juice and milk for the morning since we were getting up very early to hike Mount Washington and left before the continental breakfast was served. The waffle maker at the contintal breakfast the next day was a pleasant surprise. Planning the trip was easy with the excellent response via email and on the phone - yes the phone is picked up by an actual person at the hotel! All around great experience - we'll be back!
C. and G. Hamlin

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 25, 2010

The Stonybrook owners were more than accommodating and made our stay incredibly pleasent. Our room was very clean with clean bedsheets and towels. Location was best for us since the Mountains are very close. It is very comfortable place.

Dave

  • Stayed December 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Stonybrook Motel & Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Stonybrook Motel & Lodge

Address: Route 18, Franconia, NH 03580
Location: United States > New Hampshire > White Mountains > Franconia
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Franconia
Price Range (Based on Average Rates): $
Hotel Class:2 star — Stonybrook Motel & Lodge 2*
Number of rooms: 23
Official Description (provided by the hotel):
Voted #1 "Best Base For Touring Franconia Notch" New England Travel Guide. Stonybrook is a four season motel nestled in the heart of the White Mountains in the quaint village of Franconia with breathtaking views bordered by a sparkling alpine stream. You'll enjoy indoor and outdoor heated pools for year-round swimming,trout pond,game room and a cozy fireplace in our hand-timbered Lodge plus streamside picnic area with grills and winter iceskating. Only 2 miles to Cannon Mountain,Echo Lake and the Franconia Notch! Closest AAA motel to Cannon. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Priceline, Odigeo and Hotels.com so you can book your Stonybrook Motel & Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Stonybrook Motel And Lodge
Stonybrook Hotel Franconia
Stonybrook Motel Franconia
Stonybrook Motel & Lodge Franconia, NH - White Mountains

Owners: What's your side of the story?

If you own or manage Stonybrook Motel & Lodge, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.