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“Very very disappointed” 1 of 5 stars
Review of Exeter Inn

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Exeter Inn
3.5 of 5 Hotel   |   90 Front St, Exeter, NH 03833   |  
Hotel amenities
Ranked #3 of 3 Hotels in Exeter
Denver
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
“Very very disappointed”
1 of 5 stars Reviewed January 5, 2014

The entire inn is worn down and dated. It had me a little sad because twenty years ago, I remember the inn as a comfortable place to stay. We paid extra for the "bridal suite" and while it was spacious it just felt like an old fashioned dorm room. The decorations looked like they were bought from a thrift shop and though the bathroom contained a jacuzzi tub I would never have used, everything else cme straight out of the 1980s. The inn is worn and any repairs done to update it were sloppy and done very poorly. From the drive into town, I see that they now have a Hampton Inn and a Holiday Inn Express in Exeter which is probably taking away business from the Exeter Inn. Typically I would never stay at a Hampton Inn or Holiday Inn Express but compared to the Exeter Inn, these hotels are in a league of their own. Would never stay again.

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George S, General Manager at Exeter Inn, responded to this review, January 7, 2014
Mas4tune,

I can't help but believe that you have our property confused with another. Partly because there is no Holiday Inn Express in Exeter and partly because our renovation was done very recently with the highest quality products and materials, much of which the FF&E (furniture, fixtures and equipment) was the same used in the upscale hotel chain, Westin Hotels & Resorts. Reviewing just a few of our most recent previous reviews would validate this viewpoint:

"the renovated bathrooms are really nice"
"We had stayed at the Inn some years ago before the updating. The bathroom had been updated and the heating/cooling changed to thermostat controls on the wall from unit specific controls on the machines."
"great room with all the comfort of home."
"everything was so much more than we expected and you are all to be commended..TOP NOTCH and love and thanks...We will be back and highly recommend your lovely Inn"

It is my sincere hope that there was some confusion, either way while I respect your opinion, I certainly will agree to disagree passionately with this assessment.
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120 reviews from our community

Traveler rating
    59
    38
    13
    5
    5
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22
49
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21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Top Contributor
65 reviews 65 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 1, 2014

Stayed at the Exeter inn for one nidpght in mid December. Arrived after a big snow storm and the hotel had everything working perfectly well. Entrance and parking had been cleared of the snow. Temperature in the rooms and all parts of the hotel was optimal and it was -8 degrees outside. The renovated bathroms are really nice and, off course, everything works well in them. Breakfast was good and service promp. They have a warm breakfast for a fee and it is a god value, tasty food.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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George S, General Manager at Exeter Inn, responded to this review, January 7, 2014
Smpletraveler,

Thank you for your gracious review. Coming from a senior traveler that has logged many miles in numerous cities we truly honored by your review. We are thrilled that you enjoyed your "wintery" visit. The bathrooms as you point out are a particularly striking with vessel sinks, heated bathroom mirrors, oversized bath towels, Robes, slippers and Gilchrist & Soames bath amenities.
Please come back in the summer and enjoy all that the Seacoast has to offer. We look forward to seeing you then.
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Sarasota
Top Contributor
56 reviews 56 reviews
7 hotel reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 13, 2013

My wife and I stayed three nights at the Exeter Inn in a junior suite in December. The temperature outside was around freezing or just below. We had stayed at the Inn some years ago before the updating. The bathroom had been updated and the heating/cooling changed to thermostat controls on the wall from unit specific controls on the machines.

The temperature controls held the room comfortably warm despite some leakage from the older windows. The room was clean, well maintained and comfortable. They make the best macadamia nut cookies and chocolate chip cookies ever, placed in the room, giving a Holiday aroma.

Staff was pleasant, helpful, looked one in the eye and responded to the questions asked. Umbrellas were available when required. Wi-Fi was free at the Inn. (Criminally priced at $25 per day at the Waldorf in NYC the days before Exeter).

Breakfast Buffet was $5 pp for guests and $10 pp for walk-ins. My European relatives were dumbfounded. Eggs and other hot items to order were equally inexpensive.

The restaurant in the Inn was well attended the evenings when we were there. The cuisine was much better than in the past and will be separately reviewed. Wine prices were in the $30-$40 per bottle range.

Compared with similar establishments, this was a very comfie New England Inn with value for your money, no mistake.

Room Tip: The large doubles with two queens and the junior suites are well worth the few dollars more than sma...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George S, General Manager at Exeter Inn, responded to this review, January 7, 2014
Cuisinaire,

Thank you for taking the time to share your most recent experience with us. We are pleased your stay was so enjoyable. I particularly appreciate your detailed analysis and comparison to like properties on a number of varying topics across the board from staff, to food to umbrellas to temperature control. Our goal is to provide an unique stay at a competitive price delivering an extraordinary value and experience. "Compared with similar establishments, this was a very comfie New England Inn with value for your money, no mistake." All the best to you and your family.
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Westfield, Massachusetts
1 review
5 of 5 stars Reviewed December 7, 2013

I decided to try the restaurant at the Inn and it was one of the best meals I ever had. Excellent service,food deliciously prepared. I had a chicken dish and a friend had beef, probably the most tender I have had when I tried hers. We shared a cabernet sorbet and passionfruit sorbet dessert that was delectable. We started with a duck confit that was a unique combination and I have tried some excellent duck dishes before. Overall a lovely experience and I really enjoyed the decor and was shown a very nice room when I inquired about rooms. The banquet facilities looked modern and well equipped.

Room Tip: I was shown a room to the right of the entrance at the end of the hall on the inside of the hallway...
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George S, General Manager at Exeter Inn, responded to this review, January 7, 2014
550MaureenR,

Thank you for you glowing review of our restaurant. I will be certain to pass this along to the culinary staff, I know they will be very pleased. The culinary team works very hard to be creative with their menu especially the daily specials while delivering a superior product at a incredibly reasonable value.

We do have several banquet and meeting rooms that range from 6 to 120 people, all as you describe, recently renovated and upgraded with the latest technology. Thank you again for you comments, we hope to welcome you back soon.
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Lebanon, Pennsylvania
Top Contributor
55 reviews 55 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 6, 2013 via mobile

Quick overnight stay for business. Inn was perfect, great room with all the comfort of home. Came back from supper to find robe set out with 2 home made cookies. Nice and quite night with no noise or interruptions. Would definitely stay again when I am in area.

Stayed November 2013, traveled on business
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George S, General Manager at Exeter Inn, responded to this review, January 7, 2014
brentb1166,

Thank you for sharing your recent experience with us. We certainly, humbly, appreciate your description as the "Inn was perfect". It's nice to hear that all the nice touches we work hard to provide do make a positive difference. We look forward to being of service to you whenever travel brings you back to the seacoast area.
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San Carlos, CA
Top Contributor
99 reviews 99 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 30, 2013

This hotel was updated a few years ago and, though it's lost some of its charm (the new bar and dining room are too "mod" looking for the hotel), it is still a comfortable place to stay. The water pressure in our room was very weak, and the shower in an awkward spot with a slanted ceiling. Anyone over 5' 10" would have had a hard time standing up in the shower. The bathroom notwithstanding, the room was spacious and the beds comfortable.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George S, General Manager at Exeter Inn, responded to this review, November 6, 2013
Bondoobay,

Thank you for taking the time to share your most recent experience with us. We are pleased your stay was so enjoyable. The property set out to freshen up and add a contemporary twist/ feel while paying homage to the tradition and history the property deserves - a delicate balance to say the least. I am glad you found it comfortable at least. Thank you again and we look forward to being of service to you whenever travel brings you back to the seacoast area.
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Deep River, Connecticut, United States
1 review
5 of 5 stars Reviewed October 24, 2013

We would love to thank you all for everything you and your incredible staff did for all of us during our stay last weekend...I doubt it could have been more perfect or friendly...everything was so much more than we expected and you are all to be commended..TOP NOTCH and love and thanks...We will be back and highly recommend your lovely Inn to anyone who would prefer attention to the little details...Thank you and love you! Cathie and Brad Smith

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George S, General Manager at Exeter Inn, responded to this review, November 6, 2013
Cathie S,

Congratulations once again! It was our pleasure to take part in one of the most important days of any one’s life. We consider weddings and large events like yours a prized possessions and have a staff that are nearly as excited to be present and serving you as you are to be getting married among family and friends. We are now family for life and look forward to being the place where it all began. We will always be here for you. And we love you too!
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Additional Information about Exeter Inn

Address: 90 Front St, Exeter, NH 03833
Location: United States > New Hampshire > Exeter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Exeter
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Exeter Inn 3.5*
Number of rooms: 46
Official Description (provided by the hotel):
A 1932 Georgian Stately brick building originally designed to accommodate prestigous families visiting Phillips Exeter Acedemy. The Acedemy is known around the world for its prepareness to attend Harvard University and other major ivy league colleges. The Inn has 46 rooms featuring 3 suites. Located in walking distance to downtown Exeter town center, a short driving distance to Portsmouth, Hampton, Stratham and Epping. ... more   less 
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Also Known As:
Exeter Hotel Exeter
Inn Exeter

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