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“Friendly staff” 4 of 5 stars
Review of Holiday Inn Express Durham

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Holiday Inn Express Durham
2.5 of 5 Hotel   |   2 Main Street, Durham, NH 03824 (Formerly Hotel New Hampshire)   |  
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Ranked #2 of 2 Hotels in Durham
Las Cruces, New Mexico
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
“Friendly staff”
4 of 5 stars Reviewed July 14, 2014

We stay at this hotel once a year when visiting family in the area. We have had a few issues through the years, but we have found the staff to be accommodating. This trip we arrived around 9p.m. to find our king room had been given to someone else. We were put in a double room, but were given a Subway gift card to try to make up for being squished in a double bed! We were there a few nights, went to Maine, then returned for a few more nights. The one major complaint I have about the hotel is the a/c unit in the room. You cannot have the a/c on along with a continuous fan. The unit turns on and off all night and is very loud when it does that. I found an app on my phone that allowed for a little white noise that helped some, but the unit in Room 216 was very loud. We did not visit the breakfast area so I cannot review that. Overall it is a decent place to stay. The bed was comfortable, staff friendly, and the room clean.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDurhamManager, Front Office Manager at Holiday Inn Express Durham, responded to this review, July 25, 2014
Hello travelhappy527,

Thank you kindly for your review. I'd like to personally apologize for the inconvenience that you experienced at our property in regards to your room type and our a/c units. For future reference, we have 4 rooms on our first floor with standard a/c units that may be more accommodating for you. We appreciate you being a loyal guest and returning to our property. I'm elated to hear our staff provided you with excellent service, they are the heart of our hotel. Thank you sincerely for your business and please be sure to contact us during your next trip to the Durham area, we will ensure it's a memorable one!

Warm Regards,
Bliss Benson
Front Desk Supervisor
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92 reviews from our community

Traveler rating
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Valdosta, Georgia
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 10, 2014

They have maybe the best variety of any HIX I have been in for breakfast. Nice selection of breads and Greek yogurt and fruits. Front Desk and breakfast staff also very good and accommodating.
Only downside is the AC units are very noisy and I think they need to have the filters cleaned better as my son and I both had bad allergies after staying here.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Durham, responded to this review, July 27, 2014
Dear rrgeorgia,

Thank you for your review of our hotel. I am sorry for the inconvenience the noise from the a/c caused you. I am pleased that our staff was able to offset this displeasure with great service. I was glad to hear you did appreciate our breakfast.

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG.

Sincerely,

Jaime W
Case Manager
IHGCare
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Pittsburgh
Top Contributor
102 reviews 102 reviews
43 hotel reviews
Reviews in 47 cities Reviews in 47 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 3, 2014

At check-in we were greeted by two friendly, helpful staff. We had two requests that they were able to quickly accommodate. While I was not recognized as an IHG Rewards member, the staff member did look up and add my number to my reservation without me asking.

The rooms are large and clean. The beds were very comfortable. The bathrooms are a bit small, but the sink is outside of the bathroom which helps.

The breakfast had a large variety of items including eggs, sausage, bagels, cereals, and yogurt. It was actually ready a few minutes before the start time.

The hotel is located at the edge of downtown Durham. It is within walking distance of the stores and restaurants as well as the UNH campus.

I felt the nightly rate was high for the type of hotel and location, but we did book it the day of stay and it had a high occupancy rate due to an event at the university.

Highly recommend this hotel.

Room Tip: There is no bad room. Note that the elevator is in the middle of the hotel. If your room is on the...
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  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDurhamManager, General Manager at Holiday Inn Express Durham, responded to this review, June 4, 2014
Hello China Nomad,

Thank you so much for your great review. I will be sure to share this with my amazing team. They are the true "STARS" of this hotel! Our proximity to the campus of the University of New Hampshire make us "THE PLACE TO STAY" in Durham!

I am very happy to hear you enjoyed our new and improved breakfast. We hope you will stay with us again during your next visit to Durham.

Yours in Hospitality,

Steve Godin
General Manager
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Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 31, 2014

Had business at UNH and it's the only deal in town. They don't have a shuttle from train station, and there are no local taxi services, so transportation is walking if you don't have a car. Hotel is clean, and comfortable bed, so that was good. Breakfast is included and decent buffet. Other dining options are the two gas stations or local pizza joint close by. Front desk was friendly and nice.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDurhamManager, General Manager at Holiday Inn Express Durham, responded to this review, June 3, 2014
Hello Elyzabeth A,

Thank you so much for your kind review. Transportation can be a little tough around Durham at times due to no local cab companies being in Durham. There is a bus system that helps a little, but it does require a bit of walking. Our breakfast just received an upgrade adding some healthier options such as Turkey Sausage, Granola Cereal, and additional fruits.

Thank you so much for staying with us and we hope you stay with us again during your next visit to Durham.

Yours in Hospitality,

Steve Godin
General Manager
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Fairfield County, CT
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 28, 2014

Ever since UNH converted the hotel space at the New England Center to dorm rooms, UNH and Durham have been using the Holiday Inn Express as the only hotel in town. Three Chimney's Inn also has rooms but fewer and they are in a class all their own given a multi star dining room and bar. The Holiday Inn Express is a good replacement for the NEC even though not as convenient to the Whittemore Center and Football field. The breakfasts are nondescript but they always have a bowl of fresh apples at the front desk and fresh anything always trumps
artificial stuff and the staff is always very friendly.
What choice do we have?

Room Tip: Skip the breakfast and walk into town to Young's. Make a reservation for dinner at Three Ch...
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDurhamManager, General Manager at Holiday Inn Express Durham, responded to this review, May 29, 2014
Hello Whit48,

Thank you for your kind review. You are correct in saying that we have replaced the New England Center since it's closure 4 years ago. We may not be as close to the Whittemore Center or Football field, but we are still very convenient to anyone visiting the UNH campus. Since your last stay in February, our breakfast has been upgraded. You would be happy to know, we now have 3 fresh fruits daily, including apples, oranges, and bananas. We have also upgraded many other items, adding Chobani yogurt, new healthier cereals, turkey sausage daily, more muffins, wheat English muffins, flavored coffee creamers, and a brand new oatmeal station with walnuts, raisins, cinnamon, and honey.

If there is anything I can do to make your next stay here in Durham better, please feel free to contact me directly at sgodin@hiexdurham.com.

Yours in Hospitality,

Steve Godin
General Manager
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Albany, NY
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 2, 2014

Stayed here to visit UNH. Keeping in mind that this is a Holiday Inn and not a Ritz Carlton. With that said....the staff at the front desk were friendly and accommodating. The room was an average size room and very clean. I liked that the sink was outside of the bathroom, allowing two people to get ready at the same time. The breakfast was your average included breakfast at a hotel. The area was clean well stocked for breakfast. Very convenient to UNH. Not much else to say.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDurhamManager, General Manager at Holiday Inn Express Durham, responded to this review, May 20, 2014
Dear Scoopers,

Thank you for your kind review. We are so happy you enjoyed our "little gem" here in Durham. As you notated, we are very close to the UNH campus which makes us IDEAL for any parent coming to visit their daughter or son. We have added some new items to our breakfast, including new cereal's, turkey sausage, more fruit, and Chobani yogurt.

We look forward to your next visit to the Holiday Inn Express in Durham.

Thank you again for staying with us.

Yours in Hospitality,


Steve Godin
General Manager
sgodin@hiexdurham.com
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Waterbury, Vermont, United States
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 20, 2014

We have stayed at this hotel five times with our dog when we visit family in Portsmouth, NH. The staff goes out of its way to be helpful when it comes to your pet. Two great places to walk your dog. One is just across the street and down on the right past the old town hall: a nice little park.
Or, just walk up the hill and in about 10 minutes you will arrive at the UNH campus which is great for dog walking. Lots of good coffee shops in this direction as well. Rooms are a little old and worn, but it was not easy to find a pet friendly hotel in this area, so I consider this a gem. An upgrade to the rooms would make this a five star dog hotel.

Room Tip: All dog friendly rooms are on the first floor
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEDurhamManager, General Manager at Holiday Inn Express Durham, responded to this review, April 23, 2014
Hello Jed B,

Thank you so much for your response. I am so pleased you enjoyed your stay here in Durham. We cannot express that enough. Your loyalty is appreciated. Our proximity to the campus of the University of New Hampshire makes us an ideal hotel for anyone visiting the campus, and if they have an additional dog as a family member, they are welcome as well!

We also have just undergone a new face lift in our breakfast room, with new, healthier items added to our breakfast. We have added more fruit, turkey sausage, wheat bread & English muffins, an oatmeal bar, and healthier Kellogg cereals!

We look forward to your next stay here in Durham.

Yours in Hospitality,

Steve Godin
General Manager
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Additional Information about Holiday Inn Express Durham

Address: 2 Main Street, Durham, NH 03824 (Formerly Hotel New Hampshire)
Phone Number:
Location: United States > New Hampshire > Durham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Durham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Durham 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
The Holiday Inn Express Durham hotel is New Hampshire s newest Express, conveniently in the heart of Durham in Southern New Hampshire! The hotel is just minutes from the University of New Hampshire & UNH's- Whittemore Center.Our hotel has 68 guest rooms including 2 suites & is 100% Non-Smoking. Our rooms offer wireless & hard wired hi-speed Internet connections! Enjoy free Express Start Breakfast each morning featuring the exclusive Express Cinnamon Buns. While sipping Smart Roast coffee, peruse through a complimentary USA Today! It s Simply the Smart way to start your day!In addition to being located at UNH, the Holiday Inn Express Durham is near many schools; Phillips Exeter Academy, Franklin Pierce College, & St. Thomas Aquinas High School. Durham is minutes from Portsmouth, Rochester & Dover which are full of history, shopping & local flavor. Visit Red Hook Brewery, the historic forts such as Fort Constitution or catch a concert at Hampton Beach Casino. We are within minutes of the Fox Run Mall & the Kittery Outlets.Portsmouth Naval Shipyard, Liberty Mutual & Goss International are just a few places that our business travelers visit.Our friendly & knowledgeable staff is ready to provide you with superior service! When you stay at the Holiday Inn Express Durham Hotel you are Staying Smart! ... more   less 
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Also Known As:
Holiday Inn Express Durham Hotel Durham
Holiday Inn Durham

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