I travel 200 days out of every year, to hotels with a hot breakfast, so the Holiday Inn Express was on my radar for a stop at UNH for the business that needed to be taken care of.
Bliss made my reservation. She was very kind and knew about the area and the hotel, which impressed me. I WAS looking forward to my stay there, and was completely excited.
I arrived late, on Saturday, as I tend to do, and there was a gentleman in a car, near the door, smoking, what I noted to smell like marijuana. Skinny, wearing glasses. I checked in, thinking nothing of it, just writing it off as being a college town,
I checked in, the process was smooth. No problems. I checked into my first floor room, and it smelled like cigarettes. I ignored it, spraying some perfume, and went to the hotel lobby. To my shock, the man in the Marijuana car was at the front desk working.
In the morning, I went for breakfast and mentioned to the asian breakfast lady (I regret that I did not get her name) about the incident before, when she asked how everything was. After I told her about the incident, she rolled her eyes, and walked away. At the front desk in the morning, the clerk was too busy to assist me any further, so I left.
It was the inattentiveness of the staff in general, the fact that such behavior shouldn't be happening, the fact that on my way out the door, the hotel staff was congregated by the front door, smoking... including the breakfast attendant. It was not a good image. Major improvement is needed. I cannot stay there again. It just won't happen.
- Official Description (provided by the hotel):
- The Holiday Inn Express Durham hotel is New Hampshire s newest Express, conveniently in the heart of Durham in Southern New Hampshire! The hotel is just minutes from the University of New Hampshire & UNH's- Whittemore Center.Our hotel has 68 guest rooms including 2 suites & is 100% Non-Smoking. Our rooms offer wireless & hard wired hi-speed Internet connections! Enjoy free Express Start Breakfast each morning featuring the exclusive Express Cinnamon Buns. While sipping Smart Roast coffee, peruse through a complimentary USA Today! It s Simply the Smart way to start your day!In addition to being located at UNH, the Holiday Inn Express Durham is near many schools; Phillips Exeter Academy, Franklin Pierce College, & St. Thomas Aquinas High School. Durham is minutes from Portsmouth, Rochester & Dover which are full of history, shopping & local flavor. Visit Red Hook Brewery, the historic forts such as Fort Constitution or catch a concert at Hampton Beach Casino. We are within minutes of the Fox Run Mall & the Kittery Outlets.Portsmouth Naval Shipyard, Liberty Mutual & Goss International are just a few places that our business travelers visit.Our friendly & knowledgeable staff is ready to provide you with superior service! When you stay at the Holiday Inn Express Durham Hotel you are Staying Smart! ... more less
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- Also Known As:
- Holiday Inn Express Durham Hotel Durham
- Holiday Inn Durham